In-Demand Customer insights lead Jobs in Sydney Nsw

Associate Managing Consultant, Advisors & Consulting Services, Deploy
Mastercard —St Leonards NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Online Customer Service Specialist
Jivaro —Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- Remote
- CRM software
- Customer service
- AI
Data and AI Risk Reduction Program Director
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- AI
- Annual leave
- Work from home
Expression of Interest: Area Head of Strategy, Performance & Insights
British American Tobacco —Sydney NSW
- Marketing
- Business
- Leadership
- Health insurance
- Parental leave
Supply Chain Specialist
Coregas —Yennora NSW
- $90,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Parental leave
- Employee discount
Quick Apply
Customer Operations Lead
Heidi —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Parental leave
AML Risk Operations Analyst
HUB24 —Sydney NSW
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Managing Consultant, Advisors & Consulting Services, Performance Analytics (12 Months)
Mastercard —St Leonards NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Delivery Success Specialist
King Living —Turrella NSW
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Parental leave
Quick Apply
Customer Success Lead (Scaled)
Heidi —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
Customer Success Manager, ANZ - Major Accounts, Sydney
Harvey —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
- Parental leave
Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- PMP
- Research
Performance & Insights Lead - CPMO
Allianz —Sydney NSW
- Full-time
- Remote
- Microsoft Excel
- Data analysis skills
- Analysis skills
13d
Senior Market Lead, MMS, Google Customer Solutions
Google —Sydney NSW
- Full-time
- Sales
- Business development
- Bachelor's degree
Asset Policy & Analysis Lead
TAFE NSW —Sydney NSW
- $168,598 a year
- Full-time
- Analysis skills
- Communication skills
12d
GTM Enablement Lead
SafetyCulture —Sydney NSW
- Full-time
- Management
- Sales
- Analysis skills
- Parental leave
- Employee assistance program
Senior Project Manager
SymphonyAI —Sydney NSW
- $170,000 - $200,000 a year
- Full-time
- Hybrid work
- PMP
- AI
- Leadership
13d
Project Officer
Department of Customer Service —Sydney NSW
- $113,574 - $125,720 a year
- Full-time
- Research
- Analysis skills
- Communication skills
13d
Customer Engagement Manager - Enterprise
SHL —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
Customer Systems Lead
Heidi —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
- Parental leave

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customer insights lead jobs near sydney nsw

Associate Managing Consultant, Advisors & Consulting Services, Deploy

Mastercard -
St Leonards NSW

Apply Now

Job Details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Project Management
Microsoft Excel
PMP
Master's degree
Bachelor's degree
Business Administration
PMI Certification
Cybersecurity

Full Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Managing Consultant, Advisors & Consulting Services, Deploy

Advisors & Consulting Services

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Deploy. Our Deploy consultants lead clients through business transformations by implementing strategically important Mastercard assets and services to bring value and drive growth. They serve as the Center of Engagement across all stakeholders within Mastercard and the client’s organization.
Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard

Roles and Responsibilities

You will play a key role in strengthening and scaling the Deploy capability by supporting the leadership team with insight, structure, and discipline across quality, resourcing, financials, and opportunity management. You will focus on enabling effective decision‑making, consistent standards, and continuous improvement across the portfolio. This role is ideal for someone who is analytical, organised, and motivated to build capability at a practice level.

Client Impact

Support Deploy leadership with portfolio‑level insights across quality, resourcing, financial performance, and delivery health
Assist in shaping and maintaining standards, frameworks, and governance processes that improve consistency and effectiveness across programs
Contribute to scoping, opportunity shaping, and revenue diligence activities by preparing inputs, analysis, and supporting materials for leadership review
Track and consolidate risks, dependencies, and capacity constraints across the portfolio, highlighting trends and areas requiring leadership attention
Support the preparation of internal reporting and executive updates by synthesising data into clear, concise, and decision‑ready outputs

Team Collaboration & Culture

Work closely with Deploy leaders to support planning, prioritisation, and continuous improvement initiatives
Develop and maintain high‑quality internal artefacts such as playbooks, templates, dashboards, and governance materials
Support internal forums, cadence meetings, and leadership sessions through preparation, coordination, and follow‑up
Contribute to a culture of quality and accountability by helping embed best practices across scoping, financial management, and delivery governance
Grow capability over time by taking increasing ownership of specific practice areas (e.g. quality assurance, resource planning, opportunity hygiene), with coaching and guidance from senior leaders

Qualifications

Basic qualifications

Undergraduate degree with work experience in project management and change management methodologies and techniques
4-6 years of Project Management experience
Exposure to financial institutions, payments, and/or consultancies
Experience managing clients or internal stakeholders
Logical, structured thinking
Advanced Word, Excel, and PowerPoint skills
Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
Ability to communicate effectively in English and the local office language (if applicable)
Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs
Ability to travel to client sites on a semi-regular basis

Preferred qualifications

Experience developing and implementing solutions and measuring impact on clients' business
Experience coaching junior consultants
Have completed or interested in pursuing recognized professional accreditation, such as Project Management Professional (PMP)
Knowledge of Project Management tools
Exposure to payments and/or retail banking or merchants
MBA or master’s degree with relevant specialization (not required)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Apply Now

Refine Your Search

customer insights lead jobs in sydney nsw

Associate Managing Consultant, Advisors & Consulting Services, Deploy

Online Customer Service Specialist

Data and AI Risk Reduction Program Director

Expression of Interest: Area Head of Strategy, Performance & Insights

Supply Chain Specialist

Customer Operations Lead

AML Risk Operations Analyst

Associate Managing Consultant, Advisors & Consulting Services, Performance Analytics (12 Months)

Customer Delivery Success Specialist

Customer Success Lead (Scaled)

Customer Success Manager, ANZ - Major Accounts, Sydney

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Performance & Insights Lead - CPMO

Senior Market Lead, MMS, Google Customer Solutions

Asset Policy & Analysis Lead

GTM Enablement Lead

Senior Project Manager

Project Officer

Customer Engagement Manager - Enterprise

Customer Systems Lead

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