At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.
The Role
We currently have 2 exciting opportunities for a customer-focused superstar to join our team on a full-time basis to help us deliver on our service promise.
1 X Permanent Full Time
1 X 12 months Fixed Term Contract Full Time
Our business hours are Mon-Fri, 8am - 6pm rostered on a rotating basis.
Bupa Medical Visa Services (BMVS) provides health assessments and related services for immigration purposes.
The role sits within the BMVS Customer Operations Contact Centre Team to assist BMVS customers through their visa medical journey. This role is a high paced, high volume, dynamic role that is crucial to supporting BMVS.
The role is accountable to work with the Contact Centre Team Leaders and Seniors to book customers into their medical appointments and be the primary point of contact for any and all questions BMVS customers have about their medical. The occupant of this role will be expected to work at a fast pace to ensure key
metrics are maintained whilst delivering correct and clear information to our customers.
Key Responsibilities
In this people-focused yet detail-orientated role you will ensure we meet established service level agreements by responding to customer enquiries through a wide range of channels (phone, email, messages) as well as make outbound calls to follow up appointments and collect additional details and information. It’s a 50/50 split of inbound and outbound contact centre work, we mostly take inbound calls, about 90% and it’s 100% dealing with customers so you’ll need to be able to maintain your energy levels and enthusiasm across the day working with very different customers from all different backgrounds.
What you’ll do:
To thrive in this role, you will be an inherently collaborative worker who enjoys working with people of all backgrounds to make sure they have a positive customer experience. You will also enjoy the fast paced and problem-solving elements this role will bring in delivering key customer outcomes.
- be an adept relationship-builder with excellent interpersonal and communication skills
- have a proven track record to meet and exceed turnaround times (SLA’s/ KPI’s)
- work well with both people and details – this role balances customer interactions (phone based as well as email and messaging) with data-entry so you really need to have a keen eye for details and be systems-savvy
- be comfortable learning on-the-job – every situation and question we encounter is unique – we can’t teach this stuff in a classroom. You’ll learn from buddying with your team members and learning as each query comes in
- have a true team-player attitude and tangible customer focus – lots of places say it but we live and breathe teamwork here – we all pitch in and we all do our share to make sure the job gets done and our customers get what they need – that’s our main goal!
This role is a hybrid role, you must be able to work from the office location being Sydney CBD, 1 day in office, 4 days WFH (after initial training is completed)
You will be required to be at the Sydney office for the first 4 weeks, 2 weeks training and minimum 2 weeks for observation.
Why Bupa:
This isn’t your average Contact Centre Consultant position. This is your opportunity to join a warm and supportive team and Centre and have a real impact on establishing the Bupa Medical Visa Services customer experience in Sydney.
Bupa's Benefits:
- No late night or working national public holidays
- A big, supportive team where your contribution is truly valued - our people love working at Bupa
- Opportunity to build your career with a Global leader in healthcare
- Significant Bupa product and services discounts
- Permanent roles also attract performance incentives
Apply now! Interviews will begin as applications are received.
To learn more about working at Bupa please visit our website: www.bupa.com.au/careers (opens in new window) (opens in new window)
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.
