Product Management Officer
Location - Parramatta (hybrid working arrangement)
Employment type – Ongoing full-time role
Salary - $113,574.00 - $125,719.00 pa, plus superannuation and leave loading
Your role
This role works in the Department of Communities and Justice (DCJ) Digital Experience Unit, which is responsible for managing the department’s digital channels including its websites and intranet. Through these channels we provide an inclusive, consistent, high-quality digital experience for our clients and customers.
We are looking for someone who is familiar with digital publishing and has a passion for customer-focused content to help us update and improve our websites and intranet.
As part of the Product Management team, you’ll be responsible for publishing new content and updates to the DCJ websites and intranet using content management systems, working closely with other team members and DCJ staff. You’ll action daily requests that come into our ticketing queue as well as support larger projects. You’ll help other content publishers to edit their content, and work alongside developers, accessibility experts, project leaders and user experience designers.
Reporting to the Senior Product Management Officer, you’ll provide a range of administrative, content publishing and project support services for efficient and effective operations of the department’s websites and intranet to achieve the organisational objectives of delivering customer service excellence.
What you’ll do
This role provides project management and support, problem solving, content management, compliance and reporting for the department’s digital products including websites and intranet to meet the needs of customers business and accessibility/legal requirements.
- Upload and maintain information on the department’s websites and intranet using enterprise content management and service management platforms.
- Support stakeholders across the department in managing content publishing requests within timeframes and meet the legislated compliance requirements.
- Review visitor traffic, accessibility compliance and other appropriate web content management support requests to assist with the evaluation of DCJ websites and intranet.
- Provide information, advice, technical support and training as required to the content publishers for managing DCJ websites and intranet.
- Provide day-to-day administrative and project support, including developing and monitoring project plans and coordinating/liaising with resources for assigned projects.
- Draft a range of project-related documents for the team and other key stakeholders as required, including project status updates and reports.
What we’re looking for
In addition to meeting the focus capabilities of the role, you must have:
- Previous experience with content management systems. Adobe Experience Manager (AEM) and/or Drupal experience preferred.
- Tertiary qualifications in information technology or a related discipline and/or equivalent knowledge, skills and experience.
- A strong understanding of latest WCAG specifications
- Stakeholder engagement/management experience.
- To be successful in this role, you will demonstrate:
- managing a range of digital communications products including intranet and websites in a large and complex organisation.
- managing/participating in a range of intranet and internet digital communications projects on behalf of and in conjunction with subject matter experts and content owners throughout the department, including content management, production and publishing.
- managing content publishing queue using industry-standard content management systems such as AEMDrupal and SharePoint.
- understanding of the regulatory environment for government digital communications, including security, accessibility, usability, compliance with legislative requirements, brand management and procurement.
- familiarity with digital publishing using industry standard content management systems (for example, Adobe Experience Manager (AEM), Drupal or SharePoint).
- understanding of visitor analytics, search engine optimisation, metadata and user experience design principles.
- qualifications in Information and Digital Technology, Digital Communications or equivalent related discipline and/or equivalent knowledge, skills and experience.
- understanding of the regulatory environment for government digital communications, including security, accessibility (including Web Content Accessibility Guidelines [WCAG AA]), usability, compliance with legislative requirements, brand management and procurement.
- excellent written and verbal communication skills, with an eye for detail.
- ability to keep up to date with technological developments and a can-do attitude.
- strong relationship management skills with an ability to engage with people across all levels of an organisation.
Download the role description.
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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum five pages) and a cover letter (maximum three pages) addressing the two targeted questions below with a brief outline on how you meet the requirements of the role:
Targeted Question 1 (Maximum 200 words):
Describe a situation where you had to deliver a product initiative with conflicting stakeholder expectations. How did you handle alignment and what was the outcome?
Targeted Question 2 (Maximum 200 words):
Describe a specific example where you had to prioritise competing product or feature requests. What approach did you use and how did you ensure alignment with business or customer outcomes?
Applications close Tuesday, 16 June 2026 at 11:59 pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Vanishree Ranganath via email at [email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via [email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
