In-Demand Project officer Jobs in Sydney Markets, Nsw

Customer Service Officer
Transport For NSW —Parramatta NSW
- $100,123 - $110,138 a year
- Full-time
- CRM software
- Customer service
- Salesforce
8d
Accounts Payable Clerk
Mono Constructions —Rydalmere NSW
- Part-time
- Microsoft Office
- Administrative experience
- Data entry
Quick Apply
15h
Junior Payroll Officer
Achieve Australia —North Ryde NSW
- Full-time
- Time management
- Annual leave
Project Officer
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $112,375 - $124,158 a year
- Full-time
- Hybrid work
- Management
- Research
- No degree
13d
Facility Officer
Homart Pharmaceuticals Pty Ltd —Rydalmere NSW
- Full-time
- Administrative experience
- Construction experience
- In-person
- Employee discount
- Professional development assistance
Quick Apply
12d
Human Resources Management Assistant Coordinator/Coordinator
CASS Care Ltd —Campsie NSW
- $70,600 - $82,900 a year
- Part-time
- In-person
Quick Apply
Governance Officer
City of Parramatta Council —Parramatta NSW
- $117,540.29 - $129,411.13 a year
- Full-time
- Hybrid work
- Management
- No degree
- Recruiting
- Health insurance
- Parental leave
Accessible Format Officer
NextSense —Macquarie Park NSW
- $67,846 - $80,248 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Parental leave
Project Officer
Transport For NSW —Parramatta NSW
- $124,810 - $139,787 a year
- Full-time
- CRM software
- Salesforce
7h
Senior Policy & Project Officer (Domestic, Family & Sexual Violence/Target 13)
Aboriginal Legal Service —Redfern NSW
- $133,348 - $137,098 a year
- Full-time
- Research
- Experience working with children
- Communication skills
Senior Policy & Project Officer (Multiple Opportunities Available)
Aboriginal Legal Service —Redfern NSW
- $133,348 - $137,098 a year
- Full-time
- Research
- Experience working with children
- Communication skills
Project Coordinator
NSW Police Force —Parramatta NSW
- $116,981 - $129,492 a year
- Full-time
3d
Internal Sales Support Officer
Dormakaba Group —Hornsby NSW
- Full-time
- Sales
- Customer service
- Salesforce
5d
Assistant Project Officer
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $97,256 - $108,166 a year
- Full-time
- Research
- Administrative experience
- Organisational skills
8d
Audience Engagement Officer
City of Parramatta Council —Parramatta NSW
- From $91,365.95 a year
- Part-time
- Hybrid work
- Marketing
- Health insurance
- Employee assistance program
7d
Senior Project Officer
NSW Department of Communities and Justice —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance program
5d
Policy Officer
Department of Climate Change, Energy, the Environment and Water —Sydney Western Suburbs NSW
- $119,292 - $134,587 a year
- Full-time
- Hybrid work
- Management
- Research
- Analysis skills
8d
Principal Project Officer
NSW Department of Communities and Justice —Parramatta NSW
- $154,231 - $178,369 a year
- Full-time
- Hybrid work
- Research
- Analysis skills
- Computer skills
- Employee assistance program
1d
Project Officer Threatened Species
National Parks & Wildlife Service —Sydney Western Suburbs NSW
- $116,981 - $129,492 a year
- Weekend availability
- Hybrid work
- Databases
- Annual leave
6d
Project Officer
Director of Public Prosecutions, Office of the —Sydney NSW
- $102,936 - $113,579 a year
- Temporary
- Communication skills
- Time management
- Employee assistance program
4d

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Customer Service Officer

Transport For NSW -
Parramatta NSW

Apply Now

Job Details

Permanent | Full-time
$100,123 - $110,138 a year
8 days ago

Qualifications

CRM software
Pegasystems
Customer service
Salesforce
Microsoft Office
Organisational skills
Communication skills

Full Job Description

Organisation/Entity: Transport For NSW
Job category: Projects

Job location:
Parramatta, NSW, AU, 2150

#job-location.job-location-inline { display: inline; }
Job reference number: 110323
Employment type: Permanent Full-Time
Salary range: $100123.0-$110138.0
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You put people at the heart and take pride in the impact of your work.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:
Play a key part in delivering efficient, accurate and customer-focused services by processing applications, managing customer accounts, and resolving enquiries, complaints and complex cases. You'll apply policies, procedures and business rules to make informed decisions, process financial transactions, and achieve fair and consistent customer outcomes. Working collaboratively across teams, you'll contribute to continuous improvement initiatives, maintain accurate records, and support the delivery of high-quality customer and business outcomes.

What You Will Be Involved In

Processing customer applications and maintaining accurate customer account and case records.
Investigating and resolving customer enquiries, complaints, disputes and complex account matters to achieve fair, consistent and timely customer outcomes.
Preparing clear, professional and customer-focused written correspondence.
Applying policies, procedures and business rules to make informed decisions and recommendations.
Processing financial adjustments, refunds and reconciliations in accordance with delegated authority and compliance requirements.
Identifying recurring customer issues, process inefficiencies and improvement opportunities, and contributing recommendations to enhance customer and business outcomes.
Participating in cross-skilling, knowledge sharing and continuous improvement activities to strengthen team capability and service delivery.
Working collaboratively with internal stakeholders to support operational priorities, resolve complex matters and improve the customer experience.
Using customer and operational systems to maintain data integrity, support decision-making and deliver quality customer outcomes.

For more information on the role and business unit, view the role description and information pack.

About you

Recent experience delivering services to external customers and managing customer enquiries, complaints and feedback in an operational customer service environment.
Strong communication skills, with the ability to manage customer interactions and prepare clear, professional correspondence.
The ability to investigate issues, analyse information and make sound decisions to achieve positive customer outcomes.
Experience applying policies, procedures and business rules accurately and consistently.
Strong attention to detail and organisational skills, with the ability to maintain accurate records and manage workloads effectively.
The ability to manage competing priorities and work collaboratively in a team environment.
Proficiency in Microsoft Office and customer or case management systems.
A proactive, adaptable approach, with a commitment to continuous improvement and enhancing the customer experience.
Experience with Salesforce Lightning, Pega or similar CRM platforms will be highly regarded.
Knowledge of customer schemes, concessions and ministerial correspondence will be highly regarded.

Working Arrangements

This role has a mandatory requirement to work from the Parramatta office on Tuesdays and Wednesdays.
While the role offers flexibility, employees are required to remain in the office until 3:30 pm on these designated office days.
The role supports a flexible working environment, balanced with operational and team requirements.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Thursday 20 August 2026

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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Refine Your Search

project officer jobs in sydney markets, nsw

Customer Service Officer

Accounts Payable Clerk

Junior Payroll Officer

Project Officer

Facility Officer

Human Resources Management Assistant Coordinator/Coordinator

Governance Officer

Accessible Format Officer

Project Officer

Senior Policy & Project Officer (Domestic, Family & Sexual Violence/Target 13)

Senior Policy & Project Officer (Multiple Opportunities Available)

Project Coordinator

Internal Sales Support Officer

Assistant Project Officer

Audience Engagement Officer

Senior Project Officer

Policy Officer

Principal Project Officer

Project Officer Threatened Species

Project Officer

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