In-Demand Servicenow team member Jobs in Sydney, Nsw

Service Desk Analyst
Brennan IT —Sydney NSW
- Weekend availability
- Azure
- Management
- Computer Science
12d
ServiceNow Developer
Capgemini Sogeti —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- Scripting
- AI
7d
Systems Analyst – Identity & Access Management
Aware Super —Sydney NSW
- Azure
- Administrative experience
- Work from home
- Gym membership
11d
EUC Sites & Services Technician
Endeavour Group —Barangaroo NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- POS
Technical Services Analyst I
Dynatrace —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Employee stock purchase plan
- Health insurance
Desktop Specialist
James Hardie —Sydney NSW
- Full-time
- Software troubleshooting
- No degree
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
ServiceNow Developer
Capgemini —Sydney NSW
- Contract
- Hybrid work
- Administrative experience
- Scripting
Team Lead, IT Application Production Support
BNP Paribas —Sydney NSW
- Full-time
- Administrative experience
- Bachelor's degree
- No degree
Vacationer Program | T&T | Enterprise Technology
Deloitte —Sydney NSW
- Finance
- Software development
- Business
- Parental leave
Customer Sales Engineer
UpGuard —Sydney NSW
- $1,500 a year
- Full-time
- Remote
- Sales
- APIs
- AI
- Annual leave
- Parental leave
IT Service Delivery Manager
Toll Group —Sydney NSW
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
- Parental leave
Service Design & Assurance Specialist
Transport For NSW —Macquarie Park NSW
- $137,551 - $154,055 a year
- Full-time
- Agile
- Communication skills
6d
Reliability & Observability Analyst II
IREN —Sydney NSW
- 8 hour shift
- Computer Science
- Bachelor's degree
- AI
- Annual leave
Functional Analyst
Transport For NSW —Macquarie Park NSW
- $137,551 - $154,055 a year
- Full-time
- Communication skills
- Analytics
12d
ITSM Test Lead
Accenture —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
- Parental leave
Snr Funct. Analyst Health & Safety CRM
Transport For NSW —Macquarie Park NSW
- $158,393 - $177,399 a year
- Full-time
- Communication skills
- Analytics
12d
IT Service Desk Manager
HUB24 —Sydney NSW
- Full-time
- Management
- Analysis skills
- Financial services
1d
Manager, Support Services Engineering (Sydney)
Neilson Financial Services —Sydney NSW
- Hybrid work
- Azure
- Management
- Data analysis skills
- Annual leave
- Parental leave
Quick Apply
11d
Sr. Technical Support Specialist (Fluent in Mandarin)
OpenText —North Sydney NSW
- Rotating roster
- Salesforce
- Engineering
- SQL
Technical Lead - ServiceNow
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- Agile

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Service Desk Analyst

Brennan IT -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
12 days ago

Qualifications

Knowledge management
Azure
Management
Computer Science
Certificate IV
Microsoft Office
Network protocols
ServiceNow
Citrix
Information Technology

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
Due to growth, we are looking for an experienced Service Desk Analyst to join our friendly and high-performing team in Sydney. This role will require the candidate to be onsite at the client site up to 5 days a week in Kogarah, NSW. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

This role may require you to work on a shift basis for 7.6 hours a day (excluding breaks) between the hours of 7:00am – 7:30pm (Sydney time) and be able to work one weekend day a month (on average), on a rotating basis.

Being an Australian Citizen is beneficial for NV1 Clearance later down the line but for this particular role, it is not required.

Key Responsibilities:

As the first point of client contact, deliver outstanding first-level customer support for client contacts, principally by phone, email and live chat
Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensure appropriate levels of customer communication are provided
Attempt to resolve the issue or request at the first point of contact, and when not possible, follow best-practice to escalate the ticket to the next level of support
Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
Use the knowledge articles in Brennan’s Knowledge Management System (BIKI) to help progress issues or requests, identifying and escalating when any knowledge gaps exist
Help create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified

What skills and experience you bring:

12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
Degree-educated, preferably in Information Technology or Computer Science, or a Certificate IV qualification
Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP), including knowledge of current Microsoft Operating Systems and Office Suites including Office 365
Candidates who are NV1 cleared or have the willingness to obtain NV1 Security Clearance are highly desirable.

Technical skills in all or some of the areas below:

Windows 10/11 User Interface
Office365 Administration and 'How Do I?' queries
Email / Exchange Configuration & Troubleshooting
Azure Administration
Hardware Support - CPUs, RAM, and Motherboards
Monitors & Peripherals - Installation, Connectivity & Configuration
Computer Peripherals - Interfaces, Cables & Connectors
Printer Installation, Configuration & Troubleshooting
Networking & Connectivity
Network Protocols & Devices
Mobile Devices
Storage Devices & Media

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and a Technical Test.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

servicenow team member jobs in sydney, nsw

Service Desk Analyst

ServiceNow Developer

Systems Analyst – Identity & Access Management

EUC Sites & Services Technician

Technical Services Analyst I

Desktop Specialist

ServiceNow Developer

Team Lead, IT Application Production Support

Vacationer Program | T&T | Enterprise Technology

Customer Sales Engineer

IT Service Delivery Manager

Service Design & Assurance Specialist

Reliability & Observability Analyst II

Functional Analyst

ITSM Test Lead

Snr Funct. Analyst Health & Safety CRM

IT Service Desk Manager

Manager, Support Services Engineering (Sydney)

Sr. Technical Support Specialist (Fluent in Mandarin)

Technical Lead - ServiceNow

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