In-Demand Senior site reliability Jobs in Sydney, Nsw

Senior Manager - Customer Support (Service Delivery)
BEUMER Group —Belrose NSW
- Urgently hiring
- Hybrid work
- Bachelor's degree
Quick Apply
Senior Surveyor
ARP Surveyors Pty Ltd —Miranda NSW
- $80,000 - $120,000 a year
- Full-time
- No degree
- In-person
Quick Apply
Operations Service Owner
Optus —Macquarie Park NSW
- Management
- Engineering
- No degree
- Parental leave
- Employee discount
2d
Security Control Room Operator (Western Sydney)
Australian Concert and Entertainment Security (ACES) —Redfern NSW
- Weekend availability
- Customer service
- First Aid Certification
- Communication skills
Senior Solutions Implementation Engineer
Landis+Gyr —Mascot NSW
- Full-time
- Remote
- Engineering
- Work from home
- Parental leave
8d
Senior Site Reliability Engineer
Blinq —Sydney NSW
- On call
- Hybrid work
- DevOps
- AI
- Annual leave
Business Development Manager - Major Pursuits
Schneider Electric —Macquarie Park NSW
- Full-time
- CRM software
- Sales
- Salesforce
- Parental leave
- Employee discount
Cargo Operations Manager
Swissport International AG —Mascot NSW
- Full-time
- Microsoft Office
- Administrative experience
- Leadership
- Opportunities for advancement
14d
Senior Technical Customer Support Engineer - Australia
ClickHouse —Sydney NSW
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
Survey Technician
Astrea —North Ryde NSW
- $90,000 - $95,000 a year
- Full-time
- Construction site
- CAD
- Analysis skills
Quick Apply
7d
Business PA / Personal Assistant - Mandarin & English
Square Capital Operation Pty Ltd —Barangaroo NSW
- From $60,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
- Professional development assistance
Quick Apply
Intermediate Auditor
Modoras Accounting Syd —Sydney NSW
- $85,000 - $95,000 a year
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
Quick Apply
8d
Logistics & Distribution Manager, ANZ
Vantive —North Sydney NSW
- Management
- ERP systems
- Analysis skills
Maintenance Technician - Night Shift
Amazon Commercial Services Pty Ltd —Moorebank NSW
- Weekend availability
- Maintenance
- Annual leave
Testing & Commissioning Technician TFLE
Sydney Trains —Flemington NSW
- $1,660.80 - $1,765.50 a month
- Full-time
- In-person
12d
Technology Risk Advisory Lead
ING —Sydney NSW
- Hybrid work
- Analysis skills
- Leadership
HR Business Partner
Mondiale VGL —Botany NSW
- Full-time
- Hybrid work
- Warehouse
Quick Apply
Senior Engineer, Security Systems, APAC
Vantage Data Centers Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Health insurance
- Annual leave
Quick Apply
9d
Puppet Consultant - Handson - Initial 6-Month Contract
NCS Australia —Sydney NSW
- Contract
- Hybrid work
- Azure
- Administrative experience
- AWS
- Parental leave
Quick Apply
Marketing And Communications Manager
Erilyan —North Sydney NSW
- Full-time
- Construction experience
- Communication skills
- Marketing
- Parental leave
- Employee assistance program
Quick Apply

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Senior Manager - Customer Support (Service Delivery)

BEUMER Group -
Belrose NSW

Quick Apply

Job Details

Full-time

Qualifications

ITIL Certification
Mechanical Engineering
Logistics
Bachelor's degree
Materials handling
Lean Six Sigma Certification

Full Job Description

Company Description

Conveying, loading, palletising, packing, sorting and distributing - BEUMER Group develops and produces technically leading intralogistics systems for the global market. Our employees are characterised by excellent know-how and a strong will to consistently develop themselves further. We do our utmost to promote this claim: within the framework of a family-like cooperation characterised by high mutual esteem and a culture of trust that creates stability and security. Our common goal: to implement outstanding and innovative projects worldwide.

Job Description

At BEUMER Group, we deliver innovative automated systems that keep airports, logistics operations, and critical supply chains moving. We are seeking an experienced and technically capable leader to join our Customer Support team as Senior Manager – Customer Support (Service Delivery).

This is a key leadership role responsible for the delivery of technical customer support services across Australia and New Zealand, leading engineering and service delivery teams to ensure exceptional operational performance, customer satisfaction, and long-term system reliability. The role combines technical leadership, operational excellence, and strategic stakeholder management across airport and logistics environments.

As the Senior Manager – Customer Support (Service Delivery), you will lead a diverse team of field service, resident site, mechanical, and commissioning engineers, ensuring the successful delivery of maintenance, troubleshooting, system optimisation, and lifecycle support activities.

You will work at the intersection of engineering, operations, and customer support, driving service excellence while developing strong customer relationships and continuously improving performance across the ANZ region

Key Responsibilities

Lead and develop technical service delivery teams across Australia and New Zealand.
Oversee maintenance, fault diagnosis, troubleshooting, and performance of installed systems.
Ensure service delivery meets contractual obligations, service level agreements (SLAs), and uptime targets.
Act as the escalation point for complex technical and operational issues.
Monitor and improve service performance metrics, operational KPIs, and system reliability.
Drive continuous improvement initiatives to enhance service quality, efficiency, and customer outcomes.
Support upgrades, retrofits, and optimisation programs throughout the system lifecycle.
Partner with engineering, project, supply chain, sales, and customer stakeholders to deliver integrated outcomes.
Lead, coach, and develop technical leaders and specialists across the Customer Support function.
Support resource planning, financial performance, and operational efficiency initiatives.
Ensure compliance with all safety, quality, and company standards.

Qualifications

About You

You are a proven technical services leader who combines strong engineering knowledge with the ability to build high-performing teams and strong customer relationships.

Qualifications & Experience

Bachelor's degree in Engineering (Mechanical, Electrical, Mechatronics or similar preferred).
5–10 years' experience in technical service delivery, field service, engineering operations, or similar environments.
Demonstrated experience leading engineering or technical teams.
Experience within industrial automation, logistics, material handling, airport systems, or related industries is highly desirable.
Strong understanding of service delivery, maintenance, reliability, and operational performance management.
Experience managing customer-facing operations and complex stakeholder environments.
Project management, ITIL, Lean, Six Sigma, or similar certifications are advantageous

Key Capabilities

Service Delivery Management
Technical Leadership
Field Service Operations
Maintenance & Reliability Management
Customer Relationship & Stakeholder Management
Performance & KPI Management
Continuous Improvement
Financial & Commercial Acumen
Strategic Problem Solving
Change Leadership

Additional Information

Why Join BEUMER?

At BEUMER Group, we design and deliver innovative engineering and automation solutions that support some of the world’s most critical infrastructure. Our teams are driven by collaboration, integrity, and a strong commitment to customer outcomes.

What we offer:

A leadership opportunity within a global organisation with a strong presence across Australia and New Zealand
The ability to influence service delivery outcomes for some of the region's most complex airport and logistics automation systems
Responsibility for leading and developing high-performing engineering and technical teams across multiple locations
Exposure to local, regional, and international stakeholders across operations, engineering, projects, and customer support
The opportunity to drive continuous improvement, operational excellence, and customer success in a critical service environment
A collaborative and values-driven culture that prioritises safety, innovation, accountability, and teamwork
Long-term career development opportunities within a global engineering and technology business

If you're an experienced service delivery or engineering leader looking to make a meaningful impact in a technically complex and customer-focused environment, we'd love to hear from you.

Immediate Start Available

If you're ready to take the next step in your leadership career, we encourage you to apply today.

Quick Apply

Refine Your Search

senior site reliability jobs in sydney, nsw

Senior Manager - Customer Support (Service Delivery)

Senior Surveyor

Operations Service Owner

Security Control Room Operator (Western Sydney)

Senior Solutions Implementation Engineer

Senior Site Reliability Engineer

Business Development Manager - Major Pursuits

Cargo Operations Manager

Senior Technical Customer Support Engineer - Australia

Survey Technician

Business PA / Personal Assistant - Mandarin & English

Intermediate Auditor

Logistics & Distribution Manager, ANZ

Maintenance Technician - Night Shift

Testing & Commissioning Technician TFLE

Technology Risk Advisory Lead

HR Business Partner

Senior Engineer, Security Systems, APAC

Puppet Consultant - Handson - Initial 6-Month Contract

Marketing And Communications Manager

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