In-Demand Senior insurance agent Jobs in Sydney, Nsw

Senior Member Service Agent
Australian Military Bank —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Senior Analyst, Program Regulatory Compliance SME (Fixed Term)
Western Union —Sydney NSW
- Full-time
- Management
- Education
- Business
EOI - Senior Fund Accountant – Hedge Funds
SS&C Technologies —Sydney NSW
- Full-time
- Hybrid work
- Management
- Finance
- No degree
- Health insurance
- Parental leave
Senior Analyst, Quality Assurance (Fixed Term)
Western Union —Sydney NSW
- Full-time
- Microsoft Excel
- Analysis skills
- Education
Senior Service Solutions Specialist
Rest —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Parental leave
Quick Apply
Senior Service Solutions Specialist | 12 Month Fixed Term Contract, Part-time - 2 days per week
Rest —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Parental leave
Quick Apply
EOI - Private Markets (Associate, Senior Associate, Associate Manager, Manager)
SS&C Technologies —Sydney NSW
- Full-time
- Hybrid work
- Management
- Finance
- No degree
- Health insurance
- Parental leave
Senior Customer Success Manager
Intercom —Sydney NSW
- Hybrid work
- Management
- AI
- Health insurance
- Annual leave
Senior Airport Lead
Cathay Pacific —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Health insurance
7d
Migration Assistant
Skillverse Education and Migration Pty Ltd —Parramatta NSW
- $47,405.00 - $75,819.16 a year
- 8 hour shift
- In-person
- Health insurance
Quick Apply
1d
Senior Property Manager Professional, Property & Asset Management
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Parramatta NSW
- Full-time
- AI
- Health insurance
- Parental leave
Quick Apply
14d
Senior Marketing Account Executive
Salesforce —Sydney NSW
- Full-time
- Sales
- Salesforce
- AI
Senior Property Manager Professional, Property & Asset Management
JLL —Parramatta NSW
- Health insurance
- Parental leave
14d
Associate Director, Senior Property Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Parramatta NSW
- Full-time
- Management
- AI
- Health insurance
- Parental leave
Quick Apply
12d
Senior Business Development Manager – Supply Chain & Logistics
Adaca —Surry Hills NSW
- Urgently hiring
- Hybrid work
- CRM software
- Management
- Sales
Quick Apply
Associate Director, Senior Property Manager
JLL —Parramatta NSW
- Management
- Health insurance
- Parental leave
12d
Lawyer to Associate, Commercial Insurance
Sparke Helmore Lawyers —Sydney NSW
- Full-time
- Management
Guidewire Senior Consultant / Technical Lead – Policy Center
Accenture —Sydney NSW
- Full-time
- Scripting
- APIs
- AI
- On-the-job training
- Parental leave
5d
Manager, Legal Engineering (Product Specialists)
Harvey —Sydney NSW
- Full-time
- Hybrid work
- Presentation skills
- AI
- Leadership
- Annual leave
- Parental leave
Senior Transaction Manager - Retail (12-month fixed-term)
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Strawberry Hills NSW
- Full-time
- Microsoft Office
- AI
- Communication skills
- Health insurance
- Employee discount
Quick Apply

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Senior Member Service Agent

Australian Military Bank -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time

Benefits

Uniform allowance
Uniform provided
Parental leave
Employee assistance program

Qualifications

Customer service
Communication skills

Full Job Description

As Australia’s longest serving Defence financial institution, we have supported those who protect and serve our country for over 65 years. And as a member-owned bank, we are here for our members first, helping them to achieve their financial goals with a range of competitive products and personalised service. In 2024, we were named one of the World’s Best Bank by Forbes and won Canstar’s Consumer Bank of the Year for Everyday Banking.

At Australian Military Bank, we exist to serve those who serve. As a member owned bank, our decisions are driven by what’s best for our members - not shareholders.

We're looking for an experienced Senior Member Service Agent to join our Member Service Centre (MSC) team and play a key role in delivering exceptional member experiences while supporting the day to day success of the team.

About the Role

As a Senior Member Service Agent, you'll be a trusted point of contact for our members, managing complex enquiries across phone, email, web forms, service requests and chat. You'll take ownership of member outcomes, identify opportunities to meet members' banking needs and provide guidance on products, services and digital banking solutions.

In addition to frontline member support, you'll act as a key operational support and 2IC to the Head of Member Inbound Fulfilment, helping coordinate workflows, assist with escalations and support team capability and service excellence.

This is an excellent opportunity for an experienced banking professional who enjoys helping people, solving problems and supporting others to succeed.

What You'll Be Doing

Deliver Exceptional Member Service Manage member enquiries across phone, email and digital channels, resolving issues efficiently with a focus on first-contact resolution. Promote digital banking solutions and maintain accurate member records.

Support Member Needs Identify member needs through meaningful conversations and provide appropriate banking solutions. Refer opportunities across lending, deposits, insurance and superannuation while supporting member retention and relationship growth.

Resolve Complex Issues Investigate and resolve escalated enquiries and complaints, working collaboratively with stakeholders to achieve positive member outcomes. Maintain accurate complaint records and process approved fee refunds within delegation.

Support Team Operations Assist with workflow coordination, escalation management and operational continuity. Support service levels, contribute to process improvements and act as a key support to the Head of Member Inbound Fulfilment.

Build Team Capability Support team members through coaching, quality assurance activities and ongoing feedback. Promote compliance, product knowledge and continuous learning to strengthen service delivery and member outcomes.

What We're Looking For

An experienced retail banking professional with a background in contact centre or member service environments, strong customer service and communication skills, the ability to manage complex enquiries and competing priorities, and a passion for supporting others, with knowledge of lending and banking products and relevant financial services qualifications highly regarded.

This is more than just a customer service role, it’s a chance to launch your career in banking, gain valuable industry knowledge, and work with a supportive team that will help you grow.

If you enjoy helping people, solving problems and building relationships, we’d love to hear from you.

Benefits

Working with Australian Military Bank will provide you access to a great range of benefits including:

Staff Banking product + Services discounts
Novated Leasing options
4 weeks Paid Parental + Purchased Leave option
Referral Reward Program
Employee Assistance Program
Annual Flu Shot + Blood Donor Leave
Uniform allowance + Polo Shirt provided
Service Awards

Probity check

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.

We move quickly with our interview process, if you are keen please submit your CV today!

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank.

We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.

Australian Military Bank values diversity and is an equal employment opportunity employer.

Apply Now

Refine Your Search

senior insurance agent jobs in sydney, nsw

Senior Member Service Agent

Senior Analyst, Program Regulatory Compliance SME (Fixed Term)

EOI - Senior Fund Accountant – Hedge Funds

Senior Analyst, Quality Assurance (Fixed Term)

Senior Service Solutions Specialist

Senior Service Solutions Specialist | 12 Month Fixed Term Contract, Part-time - 2 days per week

EOI - Private Markets (Associate, Senior Associate, Associate Manager, Manager)

Senior Customer Success Manager

Senior Airport Lead

Migration Assistant

Senior Property Manager Professional, Property & Asset Management

Senior Marketing Account Executive

Senior Property Manager Professional, Property & Asset Management

Associate Director, Senior Property Manager

Senior Business Development Manager – Supply Chain & Logistics

Associate Director, Senior Property Manager

Lawyer to Associate, Commercial Insurance

Guidewire Senior Consultant / Technical Lead – Policy Center

Manager, Legal Engineering (Product Specialists)

Senior Transaction Manager - Retail (12-month fixed-term)

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