Let your passion fly!
Cathay Pacific is a multi-award winning premium airline flying to destinations in Asia, Europe, North America and the Middle East via our home market, Hong Kong. We are known for our award-winning service, modern fleet, comfortable cabins and our great Business Class Lounges. We are on a mission to inspire travellers and be their gateway to experiencing the world.
Join us and discover just how far you can go!
We are seeking a Senior Airport Lead to join our Airport team in Sydney. This is a full-time, permanent role that plays a key part in leading day-to-day airport operations and ensuring safe, secure, efficient and consistent service delivery throughout each operational shift.
This is a great opportunity to step up and positively influence the team to deliver the best possible airport service experience for our customers. The successful candidate must have the flexibility to proactively anticipate changing priorities and have a hands-on approach.
- Manage and oversee Ground Handling Agent (GHA) teams dedicated to Cathay flight operations, including conducting flight briefing, and building a motivated and positive team
- Ensure GHA teams are equipped with the product knowledge, skills & training to provide the highest possible quality of experience for our customers across all touch points
- Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
- Promoting and developing a culture of zero tolerance on safety and security incidents
- Continuously drive improvement in operational performance, effectiveness and productivity
- Proactively prevent and manage flight disruptions and irregularities
- Support and carry out station administration duties as required
- 3+ years customer service experience, preferably in airlines or airport services
- Demonstrable ability to work independently with good decision making skills
- Self-motivated, builds constructive and effective working relationships
- Strong customer service mentality with superior interpersonal and communication skills
- Proven experience in motivating, coaching and developing team members
- Capability to plan and prioritise a high volume of workload
- Self-motivated, reliable and committed leader who enjoys teamwork
- Excellent MS Office application skills and the ability to multitask
- Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top 10 Global Airlines
- Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire
- Enjoy Health benefits with 50% company subsidised private health insurance premiums
- Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family
Kindly submit your application along with a cover letter detailing your relevant experience and your interest in this position.
Applicants are required to hold valid Australian work rights. Please be advised that visa sponsorship is not offered for this position.
Cathay Pacific Airways is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
