In-Demand Senior help desk Jobs in Sydney, Nsw

Service Officer
University of Sydney —Camperdown NSW
- $63.90 an hour
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
2d
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT Ltd —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT DATA —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Senior Facilities Coordinator
Industrial Light & Magic —Moore Park NSW
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Senior Deal Desk Analyst
Alteryx —Sydney NSW
- Full-time
- Sales
- Salesforce
- Microsoft Office
System Administrator 2 - Sydney, Australia
M.C. Dean, Inc —Sydney NSW
- Weekend availability
- Senior Secondary Certificate of Education
- Bachelor's degree
- Associate degree
- Tuition reimbursement
Senior Designer
OwnHome —Sydney NSW
- Full-time
- Management
- Research
- Bachelor's degree
- Health insurance
Regional Operations Director
JLL —Sydney NSW
- Engineering
- Bachelor's degree
- Business
- Health insurance
- Parental leave
Senior Technical Services Lead
Origin84 —Surry Hills NSW
- $120,000 - $135,000 a year
- Full-time
- Computer science
- Management
- Computer Science
Quick Apply
Manager - Service Management - Cloud
Interactive —St Leonards NSW
- Full-time
- Management
- AI
- Leadership
Quick Apply
14d
Senior Cluster iT Specialist
Marriott International, Inc —Sydney NSW
- Full-time
- Hospitality
- Microsoft Outlook
- Management
Facilities Manager ‑ Network Coverage
JLL —Strawberry Hills NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
ICT Field Services Snr Support Off
Department of Education —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Software troubleshooting
- Opportunities for advancement
5d
FMHSS Senior Support Worker Bankstown
Royal Rehab —Bankstown NSW
- Full-time
- Management
- Leadership
- Health insurance
Digital and Performance Media Executive
Ticketek Entertainment Group —Sydney NSW
- Hybrid work
- CRM software
- Annual leave
- Parental leave
Quick Apply
8d
Level 2 - Service Technician
Epic IT —Bondi NSW
- Full-time
- Azure
- Computer Science
- Microsoft Office
- Work from home
Quick Apply
Senior Customer Success Manager
Intercom —Sydney NSW
- Hybrid work
- Management
- AI
- Health insurance
- Annual leave
Head of Technology Operations & Security
Janison —Sydney NSW
- Azure
- Presentation skills
- AI
- Annual leave
- Parental leave
Medical Receptionist
KG Talent —Eastgardens NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
Facilities Manager ‑ Network Coverage
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Strawberry Hills NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Quick Apply

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Service Officer

University of Sydney -
Camperdown NSW

Apply Now

Job Details

Part-time
$63.90 an hour
2 days ago

Qualifications

Microsoft Excel
Customer service
Microsoft Office
ServiceNow
Communication skills
Negotiation
Workday

Full Job Description

Join the Research Service Desk team as a Service Officer and play a key role in providing exceptional customer service and support
Casual opportunity with an immediate start available

About the opportunity

As the Service Officer, you’ll be a key point of contact for delivering friendly, knowledgeable support to a wide range of research enquiries primarily via online tickets as well as some phone calls. You’ll take on cases, offering solutions and handling sensitive processing with confidence.

With a passion for improving services, you’ll help enhance knowledge resources and make it easier for researchers to access the support they need

Your key responsibilities will be to:

work in a collaborative and cohesive team environment reporting into the Research Service Desk Team Leader
triage research support enquiries, deliver daily services, and manage escalations using deep knowledge of University policy
provide high-quality administrative support and resolve researcher enquiries across multiple communication channels
maintain records, generate reports, and manage online knowledge content to support service improvement
escalate higher level issues to the Senior Service Officer

About You

customer service experience in a fast-paced and complex environment
demonstrated stakeholder engagement and communication skills
developed negotiation and influencing skills, with the ability to manage sensitive situations
strong problem-solving skills with the ability to take initiative
proficiency across the Microsoft Office Suite, including Excel, with ServiceNow experience desirable

Sponsorship / work rights for Australia

Visa sponsorship is not available for this position. This role requires valid work rights for Australia.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion , evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTQIA+ . We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion .

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Tammy Kim , Recruitment Officer Recruitment Operations, by email to [email protected]

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Sunday 23 August 2026 11:59 PM

Apply Now

Refine Your Search

senior help desk jobs in sydney, nsw

Service Officer

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Senior Facilities Coordinator

Senior Deal Desk Analyst

System Administrator 2 - Sydney, Australia

Senior Designer

Regional Operations Director

Senior Technical Services Lead

Manager - Service Management - Cloud

Senior Cluster iT Specialist

Facilities Manager ‑ Network Coverage

ICT Field Services Snr Support Off

FMHSS Senior Support Worker Bankstown

Digital and Performance Media Executive

Level 2 - Service Technician

Senior Customer Success Manager

Head of Technology Operations & Security

Medical Receptionist

Facilities Manager ‑ Network Coverage

I want to receive the latest job alert for senior help desk in sydney, nsw

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