JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world!
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.
What this opportunity involves:
The Guest Service Ambassador supports the day-to-day operation of the Welcome Reception desk as well as the end-to-end guest experience. The role is responsible for delivering first-class hospitality that ensures all guests, customers, and visitors feel genuinely welcomed and enjoy a seamless, comfortable experience at every visit. Working collaboratively with a wide range of internal business partners, the Guest Service Ambassador demonstrates a strong understanding of guest needs and consistently strives to exceed expectations, embodying Salesforce’s Ohana values.
Key Responsibilities include:
Guest Experience & Front-of-House Operations
Own the day-to-day execution of Guest Services operations.
Deliver exceptional front-of-house and reception services, creating a positive first impression for all visitors.
Proactively support event activities, guest registrations, and check-ins.
Assist event hosts to ensure a smooth and professional guest arrival experience.
Act as an in-person concierge, providing local area, office, and company event information.
Manage meeting room bookings and prioritise VIP engagements.
Event Support
Support the wider REWS team set up, break down and facilitate meetings and events.
Spot clean meeting rooms as required ensuring glassware is returned to kitchens.
Work with janitorial staff to ensure all meeting rooms and event spaces are maintained and kept clean.
Reset meeting room and event spaces to ensure they are ready for the next user.
Assist organising and ordering special event catering.
Systems, Processes & Compliance
Manage visitor pre-registration and check-in via the Traction Guest Management
System, ensuring compliance with Health & Safety, Legal, and Security protocols.
Maintain a strong working knowledge of Salesforce REWS ticketing and Basecamp systems, promoting best practices and continuous improvement.
Ensure Guest Services processes and programs are delivered in line with Salesforce standards and SLAs.
Issue temporary access passes in accordance with security procedures and ensure vendor management processes are followed.
Collaboration & Communication
Build strong working relationships with on-site Security, Workplace Services, and other business partners.
Drive employee education and communication of guest services processes across the business as required.
Utilise multiple communication channels to respond to enquiries, including Slack.
Create and optimise Slack channels and workflows to improve team efficiency, converting enquiries into REWS tickets as required.
Workplace Presentation & Facilities Support
Ensure reception and front-of-house spaces are show-ready at all times.
Maintain a minimalist, uncluttered reception desk and immaculately presented waiting areas in line with global standards.
Maintain organisation and cleanliness of cloakrooms, deliveries, mailroom, and allocated storage spaces.
Manage mailroom operations and incoming deliveries, ensuring clear communication and high service standards.
Support ad hoc facilities or office services requests as directed by the Workplace Services Management Team.
Sounds like you? This is what we’re looking for:
Minimum 2 years’ experience in a corporate office environment.
Background in hospitality or retail is advantageous.
Strong customer service experience in a fast-paced environment.
Intermediate to advanced IT skills (Slack, Tableau, and Google Workspace preferred).
Fluent in English (written and verbal).
Passionate about delivering exceptional customer service with strong listening skills.
Friendly, approachable, and willing to go the extra mile.
Highly organised with the ability to prioritise effectively.
Strong problem-solving skills and a collaborative team mindset.
Excellent interpersonal and communication skills, with discretion and professionalism.
Proven ability to multitask, manage projects, and meet deadlines.
Able to thrive in a dynamic, fast-paced environment.
Professional Presentation
Adhere to global dress code standards.
Maintain a polished, professional personal presentation at all times, including positive body language and a welcoming demeanour.
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today, quoting job reference number REQ528967
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
