Position Purpose
The Project Manager role resides within the Change & Transformation team under the Client Delivery Division of BNP Paribas Securities Services (BP2S). The Change Team services internal BNP Paribas Securities teams (Client Services, Back & Middle Office operations, Financial Reporting & Tax, Product and Transitions), clients, regulators and partners with external vendors.
The role will require a motivated, results focused person that has excellent project management and communication skills (both written and verbal). Must be interpersonal, deal with different levels of stakeholders, a quick learner and confident dealing with all matters; Business domain, IT, Product, Risk, Compliance, Legal and Global Governance.
The role of the Project Manager is to engage in, support and deliver on:
Client / Business change projects
- Emerging new business initiatives / projects
- Internal/external technical change programs
- Various continuous improvement programs
The position requires the Project Manager to:
Analyse, plan, execute, monitor and deliver Business and/or IT projects
Establish and agree scope, cost, schedule, resourcing with awareness to strategic objectives
Implement appropriate status reporting and communication plan
Lead multi-disciplined teams uniting them in purpose across different jurisdictions
Plan and manage multiple and concurrent work streams across one or more projects
Be risk aware and meet compliance mandates ensuring protection of business operations
Secure business operational readiness, IT handover and attestations prior to go-live
Respect and assist the wider project community including contribution to best practices
Responsibilities
- Client Interaction:
- Establish trust and confidence in BNPP by clients through confident and competent management of client stakeholders
- Collaborate closely with the client development team to ensure unified client management practices
- Attend and chair (where required) client specific meetings - Steering committees, working groups, change forums, planning sessions, etc.
- Foster a strong and robust client relationship
- Project Management:
- Project planning, management, quality, control and benefits realization
- Direct and indirect management of project resources as required
- Manage project risks and issues reporting
- Act as an escalation point for work stream issues, stakeholders and project sponsor
- Map, manage and communicate project interdependencies and impacts
- Manage all change requests through a formally defined change management process
- Ensure deliverables are measurable and tracked
- Ensure the project is delivered on time and within budget
- Manage clear and effective communications to team members and stakeholders
- Build strong working relationships with stakeholders to gain an in-depth understanding of business processes, an end-to-end understanding of operating models including IT system flow
- Drive operational efficiency across all program activities and solutions
- Undertake quality reviews of project deliverables to ensure they meet business needs and requirements, and adhere to the methodology, standards, and strategy
- Preparation of Steering Committee papers and reporting to the local management team and other relevant business and client forums
- Ensuring the project team complies with relevant BP2S project management methodologies, audit, security and compliance requirements (BP2S currently uses Agile and Waterfall methodologies)
- Flexibility may be required in terms of working hours due to the fact that regular contact with the UK or Paris will be required
Technical & Behavioral Competencies
Project Management:
o 8+ years project management experience within Financial Services Industry
o 5+ years hands-on Technology transformational change experience
o Waterfall and Agile methodology experience
o MS.Project, PowerPoint, Excel - Intermediate/Advanced
Business:
o Prior financial services experience across any of Asset Management, Fund Administration, Superannuation or Life Insurance is highly desirable
o Experience in Custody, Middle Office and/or Back Office
o Prior experience with delivering business operational change and transformation
o Financial reporting, Tax and Regulatory experience - desirable
o B2B client transitions, client onboarding experience - desirable
Technical:
o Prior experience with process mapping, interface and data mapping
o Prior experience in Dev/Ops or application/IT service management
o Prior experience working with data warehouse, SQL, BI reporting, unit pricing, reconciliation and/or accounting software - desirable
Behavioral:
o Planning, Organising & Co-ordinating: Establishes courses of action for self and others to ensure that work is completed efficiently
o Strategic Thinking: Understands the business and anticipates business needs, reflecting this in the approach to current projects
o Drive for Results: Continually focuses on achieving positive, concrete results contributing to business success
o Decision Making: Identifies and understands issues, problems and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences.
o Client Focus: listens and understands the client; anticipating customer needs; giving high priority to client satisfaction
o Negotiation & Conflict Resolution: Negotiates & mediates sound agreements in situations where there is disagreements or differences in interests
o Building Team Spirit: Building a supportive environment, where staff understand and work together to achieve team goals, in an atmosphere of mutual respect and enthusiasm
o Dealing with Ambiguity: Ability to continue to be effective in ambiguous circumstances
o Accountable: Accountable for the project and their actions and take responsibility for its success or failure.
o Adapt well to change: BP2S is a flexible and fluid organization so must be able to adapt well to change
Other/Specific Qualifications (if required)
- Degree qualified in IT, Business, or related discipline; and/or relevant work experience in a similar role
