In-Demand Operations manager power generation Jobs in Sydney, Nsw

Customer Operations Analyst
Smartways Logistics —Macquarie Park NSW
- $63,995.15 - $115,948.30 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
Quick Apply
10d
RTO Manager
Thales —Homebush NSW
- Full-time
- Microsoft Office
- Administrative experience
- Leadership
- Employee discount
- Gym membership
National Account Manager
Creative Activation —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- AI
- Free food
Quick Apply
Fleet & Bus Operations Manager
World Rugby —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
1d
Operations and Maintenance Project Manager
Renewable Energy Systems Limited —Sydney NSW
- Urgently hiring
- Management
- Microsoft Office
- Budgeting
- Annual leave
- Employee assistance program
Head of Data Centre Operations
Siemens —Sydney NSW
- Full-time
- Master's degree
- Business Administration
- Leadership
Project Manager
UGL Limited —Sydney NSW
- Full-time
- PMP
- Construction experience
- In-person
- Wellness program
6d
Arrivals & Departures Manager
World Rugby —Sydney NSW
- Full-time
- Microsoft Office
- Recruiting
- Budgeting
- Work from home
1d
HSEQ Operations Manager
UGL Limited —Sydney NSW
- Full-time
- Leadership
- Communication skills
- Wellness program
14d
General Manager - Rail Transit Services, ANZ
Wabtec —Rydalmere NSW
- Full-time
- CRM software
- Management
- Business development
Quick Apply
1d
Partnership Hospitality Manager
World Rugby —Sydney NSW
- Weekend availability
- Hospitality
- Master's degree
- Communication skills
- Work from home
14d
Lifecycle Marketing Manager
UpGuard —Sydney NSW
- $1,500 a year
- Full-time
- Remote
- Management
- Analysis skills
- AI
- Annual leave
- Parental leave
2d
Rail Key Account Manager - Transit
Wabtec —Rydalmere NSW
- Full-time
- Sales
- Bachelor's degree
- Product management
- Employee assistance program
Quick Apply
2d
Renewable Energy Commercial Originator, APJC Energy and Water
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- AWS
- Analysis skills
Sales Manager
BYD Australia —Macquarie Park NSW
- Sales
- Bachelor's degree
- Communication skills
Network Acquisition Manager, APAC
Cloudflare —Sydney NSW
- Data analysis skills
- Organisational skills
- AI
Quick Apply
3d
Project Manager - HV Client Asset Maintenance
Consolidated Power Projects Australia —South Granville NSW
- Full-time
- AI
- Work from home
- Parental leave
Quick Apply
8d
Enterprise Business Development Manager-Services
Teletrac Navman —Sydney NSW
- Sales
- Salesforce
- Microsoft Office
Senior Engineering Manager
Commonwealth Bank —Sydney NSW
- Full-time
- AWS
- APIs
- AI
13d
Senior Account Manager
SITA Switzerland Sarl —North Sydney NSW
- Full-time
- Management
- Sales
- Customer service
- Work from home
- Employee assistance program

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operations manager power generation jobs near sydney, nsw

Customer Operations Analyst

Smartways Logistics -
Macquarie Park NSW

Quick Apply

Job Details

Full-time
$63,995.15 - $115,948.30 a year
10 days ago

Qualifications

Power BI
Microsoft Excel
Data analysis skills
Logistics
Analysis skills
Bachelor's degree
HubSpot
AI
Business
Communication skills
Analytics

Full Job Description

ABOUT SMARTWAYS

At Smartways, we specialise in time-critical, complex logistics for the Australasian healthcare community.

Our Customer Operations function acts as the safety net of the business — ensuring every job is monitored, supported, and delivered to the Smartways Standard of quality and speed. More than a typical contact centre operation, we triage, resolve and coordinate operational decisions to ensure our delivery operations team is able to deliver on time, every time.

As we continue to grow, the ability to clearly understand performance, identify inefficiencies, and make data-driven decisions is critical to maintaining and improving service outcomes.

PURPOSE OF THE POSITION

This role plays a critical part in improving operational performance by turning data into clear, actionable insights.

Unlike traditional analyst roles focused purely on reporting, this position is responsible for:

Identifying inefficiencies across our customer service/operations
Quantifying the size and impact of improvement opportunities & growth initatives
Supporting decision-making through structured and proactive analysis
Contributing to workforce planning and workload modelling

Your core objective is to identify where we are losing time, where we are losing money, and where we can improve customer and team experience.

This role sits at the intersection of data analysis, contact centre operations, and workforce planning.

ROLES AND RESPONSIBILITIES

Operational Analysis & Insight Generation

Analyse customer operations data across calls, emails, chat & backoffice - gaining deep understanding of our workflows and interaction dynamics across customer groups & channels
Identify issues and opportunities such as bottlenecks, inefficiencies, repeat work, performance degradation or variability, and identify the drivers and impacts of these trends.
Translate these findings into clear insights and recommendations that will improve customer experience, drive efficiency, improve quality or enhance team engagement.

Reporting & Performance Visibility

Develop and maintain reporting across:
o Customer operations performance
o Work volumes and workload distribution
o Productivity and utilisation
o Error rates and quality trends
Build dashboards (Power BI, Excel, CRM) that provide clear visibility to stakeholders
Move beyond reporting “what happened” to explaining “why it happened”

Resource Planning & Demand Modelling (Developing Capability)

Utilise and build upon existing tools & frameworks to analyse historical trends and develop forecasting of workload
Support the modelling of new customer onboarding volumes, improvement initiatives, seasonal trends and leave allowances to balance service and cost
Support with scenario modelling, budgeting processes, business cases and adhoc analyses
Develop monthly resource requirements to aid in effective scheduling and planning cadences by managers

Systems & Data Utilisation

Leverage systems such as:
o CRM (HubSpot)
o Telephony platforms (Dialpad or similar)
o Internal operational systems
Extract and synthesise data across multiple sources
Ensure data accuracy and reliability in reporting
Champion & leverage AI Tools (Claude or similar) for the automation of analytics and operational workload activities across Customer Operations

SUCCESS IN THIS ROLE IS MEASURED BY

Timeliness & accuracy of reports & analyses
Accuracy of forecasts & models compared to actuals
Customer Operations performance results & customer satisfaction
Reduction in cost per contact/improvement of productivity
Elimination of unmeasurable workload through automation or improvement initiatives

ACADEMIC, WORK EXPERIENCE AND SKILLS

Bachelor’s degree in Business, Data Analytics, Information Systems, or related field (preferred)
2–4 years’ experience in:
o Data analysis
o Business analysis
o Operational analytics
Strong analytical capability with experience in:
o Excel (advanced)
o Power BI or similar tools
o CRM or operational systems
Proven ability to:
o Identify patterns and trends in data
o Translate data into actionable insights
o Quantify business impact
Experience working with operational or service-based environments (contact centre, logistics, or similar) preferred
Exposure to forecasting, planning, or workload modelling is advantageous
Ability to work across multiple data sources and synthesise information into clear outputs
Strong communication skills — able to present insights to non-technical stakeholders
Strong understanding of emerging AI models and curiosity to deepen exposure in this capability

PERSONAL QUALITIES AND BEHAVIOURAL TRAITS

Highly analytical with strong curiosity and problem-solving mindset
Focused on outcomes — not just producing reports
Strong attention to detail and commitment to accuracy
Comfortable working in a fast-paced, evolving environment
Proactive and self-driven, with a “figure it out” mindset
Able to challenge thinking constructively using data
Collaborative and able to influence stakeholders across teams
Committed to continuous improvement

Pay: $63,995.15 – $115,948.30 per year

Work Location: In person

Quick Apply

Refine Your Search

operations manager power generation jobs in sydney, nsw

Customer Operations Analyst

RTO Manager

National Account Manager

Fleet & Bus Operations Manager

Operations and Maintenance Project Manager

Head of Data Centre Operations

Project Manager

Arrivals & Departures Manager

HSEQ Operations Manager

General Manager - Rail Transit Services, ANZ

Partnership Hospitality Manager

Lifecycle Marketing Manager

Rail Key Account Manager - Transit

Renewable Energy Commercial Originator, APJC Energy and Water

Sales Manager

Network Acquisition Manager, APAC

Project Manager - HV Client Asset Maintenance

Enterprise Business Development Manager-Services

Senior Engineering Manager

Senior Account Manager

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