In-Demand National service manager Jobs in Sydney, Nsw

Customer Success Manager - Environmental Consultant
Bueno Analytics —Sydney NSW
- From $75,000 a year
- Full-time
- Hybrid work
- Management
- HVAC
- Leadership
- Employee stock purchase plan
- Annual leave
Quick Apply
Service Director, Health Service Manager Level 5 - St George MHS
NSW Health —Kogarah NSW
- $173,345 - $193,906 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
11d
Regional Support Coordinator
MyIntegra —Castle Hill NSW
- Full-time
- Remote
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
RTO Manager
ACES Group —Redfern NSW
- From $115,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
Quick Apply
6d
General Manager, Aged and Disability Services
Tram Assist and Care —Fairfield NSW
- $110,000 - $140,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
Quick Apply
Training and Development Specialist
Bayton Cleaning Co —Camperdown NSW
- $80,000 - $90,000 a year
- Full-time
- Analysis skills
- Human resources
- Cleaning
Quick Apply
4d
Casual Support Workers (Crisis Accommodation)
Uniting —Parramatta NSW
- $38.65 an hour
- Weekend availability
- First Aid Certification
- Computer skills
- Gym membership
- Referral program
10d
Manager, Conferences
Gartner —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Client Success Manager, Enterprise
Indeed —Sydney NSW
- $84,000 - $126,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
- Annual leave
Analyst, Office and Team Assistant
Janus Henderson —Sydney NSW
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Sr Manager, Asia Pacific Airport Operations - Australia or Japan
American Airlines —North Sydney NSW
- Management
- Analysis skills
- Bachelor's degree
12d
Administration Officer - Wesley Gardens
Uniting NSW.ACT —Belrose NSW
- Up to $18,550 a month
- Contract
- Microsoft Outlook
- Customer service
- Microsoft Office
- Referral program
Shift Manager
Five Guys Australia —Sydney NSW
- $70,000 - $72,000 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
- Professional development assistance
Quick Apply
Casual Support Workers (Crisis Accommodation)
Uniting NSW.ACT —Parramatta NSW
- $38.65 an hour
- Weekend availability
- First Aid Certification
- Computer skills
- Gym membership
- Referral program
10d
National Client Services Manager
All About Caring —Sydney NSW
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Nursing
- Leadership
- Communication skills
Quick Apply
National Account Manager
Sandhurst Fine Foods Pty Ltd —Miranda NSW
- $95,000 - $100,000 a year
- Full-time
- Management
- Sales
- Business development
Quick Apply
10h
Sourcing Manager
TAFE NSW —South Sydney NSW
- $181,324 a year
- Full-time
- Communication skills
- Negotiation
12d
Senior Project Manager
Standards Australia —Sydney NSW
- Full-time
- PMP
- Analysis skills
- Agile
Quick Apply
Operations Team Assistant - 4 days per week
CBRE —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Customer Interactions Manager, Frenchs Forest, Sydney
Bikes Online —Frenchs Forest NSW
- $100,000 - $110,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Patient monitoring
- Employee discount
Quick Apply

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Customer Success Manager - Environmental Consultant

Bueno Analytics
Sydney NSW

Quick Apply

Job Details

Full-time
From $75,000 a year

Benefits

Employee stock purchase plan
Annual leave
Work from home
Parental leave
Maternity leave

Qualifications

Management
HVAC
SaaS
System installation
Leadership
Communication skills
Analytics

Full Job Description

We are looking for a candidate with a strong technical background in energy engineering, HVAC/R, and/or automation who is passionate about building strong relationships and delivering exceptional experiences. As a Customer Success Manager - Environmental Consultant, you'll be working closely with cross-functional teams to support our B2B clients, including partners and end customers. Your responsibilities include:

- Helping our Service SaaS partners integrate and adopt the Bueno Platform to support their strategic business growth.

- Providing high-touch HVAC/refrigeration/energy engineering support and analytics service to our direct customers, helping them leverage the Bueno Platform for operations and sustainability.

- You’ll be a trusted advisor to our clients, understanding their goals, fulfilling their needs, and ensuring their continued success with the Bueno Platform by delivering the best possible customer experience from onboarding through the life cycle of the client.

As a member of a flexible, growing team, you’ll also be working closely with the Bueno Sales team to build and grow Bueno in Australia and beyond. This means taking the initiative to improve tools and processes and flexibly taking on new responsibilities when needed.

What you’ll be doing

Foster Strong Customer and Partner Relationships - Build and nurture strong relationships with key stakeholders including executives, managers, and end-users. Empathise with their business and personal objectives, challenges, and requirements to help position our software as an important part of the solution.
Creating Seamless Onboarding Experiences - Deliver a great client experience end-to-end. Lead the onboarding process for new and prospective clients while collaborating in cross-functional teams, including sales, product, and services, to ensure a seamless transition and successful implementation of our software.
Tailored Services and Support- Lead the process of understanding their unique needs to develop and deliver engineering services and reporting that utilises data to solve their problems and improve their daily operations.
Planning for Customer and Partner Success- Develop and execute strategic success plans, aligned with clients' business and personal objectives. Identify opportunities for product adoption, expansion, and upselling to our account management team while consistently demonstrating the value of our software.
Responsive Issue Support - Serve as the primary point of contact for client inquiries, issues, and escalations beyond that offered by our monitoring/support teams. Collaborate with other teams within Bueno to promptly address and resolve customer concerns, ensuring high levels of client satisfaction.
Empower with Training and Education - Conduct product training sessions for clients to facilitate their understanding of our software's features, functionalities, and best practices. Provide ongoing education and guidance to ensure clients get the most out of our product.
Customer Feedback and Advocacy - Actively gather client feedback to advocate for client needs and requirements, collaborating with account and product management to provide in-depth insights into client pain points and drive enhancements to customer experience and software.
Transparent Performance Tracking - Monitor and analyse key customer success metrics, such as adoption rates (MAU/WAU), renewal rates (NRR). Prepare reports and executive summaries on customer success activities, outcomes, and challenges.
Team Leadership: Identify and act upon opportunities to improve tools and processes and take on responsibilities as needed to facilitate growth.

What your success looks like

Culture and values - Demonstrate Bueno’s cultural values in their work both internally and with clients.
Cross-Functional Collaboration - Maintains effective cross-functional collaboration and communication to deliver a seamless customer-centric experience.
Company Growth - Drive sustainable and repeatable expansion of Bueno in new markets

Client Satisfaction - Ensure our satisfaction metrics (e.g. NPS) stay above historical and industry averages.
Client Retention - Maintain our target Net Revenue Retention (NRR) by providing exceptional support and driving product adoption.
Client Growth - Grow our target NRR by working with the account management teams to smoothly onboard new clients while cultivating expansion opportunities.
Product Adoption and Utilisation - Grow product adoption and utilisation (e.g. MAU) by working closely with clients to drive KPI improvements.

Required Experience and Skills

2+ years of commercial building and energy analytics, building energy optimisation, refrigeration, or similar experience and/or 2+ years of managing complex stakeholder relationships, preferably in client-facing work such as a customer success or service role for a software company and/or Strong technical understanding of HVAC/R and other building systems, energy efficiency, automation
Strong market knowledge of built environment and building services.
Strong ability to work in cross-functional remote teams
Excellent project and task management skills
Excellent verbal and written communication
Demonstrated proactiveness and ability to self-manage

Highly Desired

Experience in building SaaS channel partnerships
Experience working in rapidly scaling, mission-driven startups
Experience installing and maintaining building management systems (BMS)

Compensation

Being a part of Bueno’s team provides:

Competitive salary and equity that is commensurate with your experience, skills, and contributions
Generous paid time-off, holidays, and self-care days
Flexible remote work with some travel (up to ~20%) to clients locally

Talk to us to find out more!

Bueno is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

Employee stock purchase plan
Maternity leave
Work from home

Work Location: Hybrid remote in Sydney NSW 2000

Quick Apply

Refine Your Search

national service manager jobs in sydney, nsw

Customer Success Manager - Environmental Consultant

Service Director, Health Service Manager Level 5 - St George MHS

Regional Support Coordinator

RTO Manager

General Manager, Aged and Disability Services

Training and Development Specialist

Casual Support Workers (Crisis Accommodation)

Manager, Conferences

Senior Client Success Manager, Enterprise

Analyst, Office and Team Assistant

Sr Manager, Asia Pacific Airport Operations - Australia or Japan

Administration Officer - Wesley Gardens

Shift Manager

Casual Support Workers (Crisis Accommodation)

National Client Services Manager

National Account Manager

Sourcing Manager

Senior Project Manager

Operations Team Assistant - 4 days per week

Customer Interactions Manager, Frenchs Forest, Sydney

I want to receive the latest job alert for national service manager in sydney, nsw

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