In-Demand Injury management specialist Jobs in Sydney, Nsw

Customer Resolutions & Compliance Specialist
FREEDOM Furniture —North Ryde NSW
- Full-time
- Hybrid work
- POS
- Communication skills
- Employee discount
Quick Apply
Claims Consultant, Group Multi Claims
TAL —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Internal Review Specialist
Allianz —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
12d
Project Officer, NSW State Spinal Cord Injury Service (SSCIS)
Agency for Clinical Innovation —Sydney NSW
- $132,236 - $150,222 a year
- Part-time
4d
Eligibility Dispute Review Specialist
icare —Parramatta NSW
- Temporary
- Hybrid work
- Office
7d
Dispute Resolution Specialist
QBE —Parramatta NSW
- Full-time
- Hybrid work
- Management
- Medical terminology
- Communication skills
- Annual leave
22h
Eligibility Dispute Review Specialist
iCare External —Sydney NSW
- Contract
- Hybrid work
- Office
7d
Claims Consultant, REST
TAL —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
Quick Apply
Work Health & Safety Officer - Single Digital Patient Record and eHealth
Single Digital Patient Record Implementation Authority —Sydney NSW
- $114,251 - $134,809 a year
- Weekend availability
- Epic
- AI
- Annual leave
12d
Mobile Case Manager
EML —Sydney NSW
- Full-time
- Organisational skills
- Medical terminology
- Work from home
- Parental leave
Manager, Eligibility Dispute Review
iCare External —Parramatta NSW
- Hybrid work
- Office
- Analysis skills
- Team management
7d
Project Officer, NSW State Spinal Cord Injury Service (SSCIS)
NSW Health —St Leonards NSW
- $132,236 - $150,222 a year
- Temporary
4d
Office Manager (Village Support Manager)
Havas Group —Sydney NSW
- Full-time
- Office
- Parental leave
- Employee assistance program
Claims Treatment Specialist – General Practitioner
EML —Sydney NSW
- Part-time
- Management
- Microsoft Office
- Communication skills
- Work from home
- Parental leave
Workers Compensation Claims and RTW Consultant
Procare Group —Sydney NSW
- Full-time
- Case management
- Communication skills
- Work from home
- Employee assistance program
Advanced Trainee
Northern Sydney Local Health District —Sydney NSW
- $117,745 - $147,664 a year
- Full-time
- Clinic
- Patient care
- Communication skills
- Free parking
12d
Manager, Eligibility Dispute Review
icare —Parramatta NSW
- Temporary
- Hybrid work
- Office
- Analysis skills
- Team management
7d
Claims Consultant
EML —Sydney NSW
- Full-time
- In-person
- Communication skills
- Work from home
- Parental leave
Technical Specialist - Eligibility (NSW Workers Compensation)
Gallagher Bassett —Sydney NSW
- Contract
- Hybrid work
- Case management
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Health insurance
Legal Specialist
Allianz —Sydney NSW
- Full-time
- Hybrid work
- Databases
- Analysis skills
- Communication skills
12d

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Customer Resolutions & Compliance Specialist

FREEDOM Furniture -
North Ryde NSW

Quick Apply

Job Details

Full-time

Benefits

Employee discount

Qualifications

POS
Communication skills

Full Job Description

Who we are

Take a seat at Freedom, a company that's been shaping Australian homes for over 40 years. We're proud of the passion, creativity and care our people bring every day - helping customers create spaces they truly love.

At Freedom, we believe great customer experiences don't end at the point of sale. Our Customer Care team plays a critical role in supporting customers, resolving complex matters and ensuring we uphold the highest standards of compliance and service across the business.

This is an opportunity to join a collaborative, fast-paced team where your ability to problem-solve, communicate effectively and navigate complex customer matters will make a real impact. This is a full-time permanent opportunity working standard hours Monday to Friday, 9:00am - 5:00pm, with hybrid working arrangements available.

Why You'll Like Working Here

We've been certified a Great Place to Work in 2024, 2025 and 2026, reflecting our commitment to a supportive, inclusive and engaging environment.

You'll enjoy:

Freedom to Flex and hybrid working arrangements

A competitive salary package

25% staff discount across all Freedom products including sales prices

A collaborative and supportive team culture

Opportunities to make a genuine impact across the business

A workplace where initiative and accountability are valued

Modern and convenient North Ryde office location within walking distance to public transport and Metro services

What You'll Be Working On

As a Customer Resolutions & Compliance Specialist, you'll play a key role in managing escalated customer matters and supporting the business in delivering fair, compliant and customer-focused outcomes.

Working closely with Customer Care and key stakeholders across the business, you'll be responsible for reviewing complex cases, navigating compliance obligations and representing the business in tribunal-related matters where required.

Your responsibilities will include:

Reviewing and managing escalated customer complaints and complex resolutions

Responding to and actioning matters raised through governing bodies and external agencies

Managing tribunal matters and attending tribunal sessions where required

Reviewing warranty claims in line with Australian Consumer Law (ACL) guidelines and compliance standards

Supporting investigations relating to customer incidents and personal injury matters

Partnering closely with Customer Care teams to achieve positive customer outcomes

Providing feedback, insights and recommendations to senior leaders on trends and risk areas

Ensuring all case management and resolutions are handled professionally, consistently and compliantly

Contributing to continuous improvement initiatives across customer resolution processes and practices

Experience that would suit the role

Previous experience in customer resolutions, complaints handling, compliance or case management

Strong understanding of Australian Consumer Law (ACL) and customer compliance obligations

Experience managing escalated customer matters with professionalism and empathy

Confidence communicating with a range of stakeholders, including customers, internal leaders and external governing bodies

Ability to manage competing priorities in a fast-paced environment

Strong written and verbal communication skills

High attention to detail and strong documentation capability

Solutions-focused mindset with sound judgement and decision-making ability

Experience attending tribunal matters or handling regulatory complaints will be highly regarded

How to Apply

We're excited to grow our team and would love to learn more about you. Click the apply button and submit your application along with your resume to take the first step in joining Freedom.

Have a voice, make an impact, and find your seat at Freedom.

Quick Apply

Refine Your Search

injury management specialist jobs in sydney, nsw

Customer Resolutions & Compliance Specialist

Claims Consultant, Group Multi Claims

Internal Review Specialist

Project Officer, NSW State Spinal Cord Injury Service (SSCIS)

Eligibility Dispute Review Specialist

Dispute Resolution Specialist

Eligibility Dispute Review Specialist

Claims Consultant, REST

Work Health & Safety Officer - Single Digital Patient Record and eHealth

Mobile Case Manager

Manager, Eligibility Dispute Review

Project Officer, NSW State Spinal Cord Injury Service (SSCIS)

Office Manager (Village Support Manager)

Claims Treatment Specialist – General Practitioner

Workers Compensation Claims and RTW Consultant

Advanced Trainee

Manager, Eligibility Dispute Review

Claims Consultant

Technical Specialist - Eligibility (NSW Workers Compensation)

Legal Specialist

I want to receive the latest job alert for injury management specialist in sydney, nsw

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