In-Demand Help desk analyst Jobs in Sydney, Nsw

IT Officer (ICT Help Desk Officer)
Expert Education and Visa Services —Parramatta NSW
- $80,000 - $85,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- In-person
- Paid training
Quick Apply
11d
Junior Technical Support Analyst - 0.4 FTE
Standards Australia —Sydney NSW
- Full-time
- University
- In-person
Quick Apply
Junior Service Desk Analyst
Fujitsu —Sydney NSW
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
14d
Analyst, Office and Team Assistant
Janus Henderson —Sydney NSW
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
Service Desk Analyst (Level 1–2)
Fujitsu —Sydney NSW
- Weekend availability
- Management
- Customer service
- Microsoft Office
Service Desk Analyst
cubesys —Sydney NSW
- Rotating roster
- Remote
- Azure
- Customer service
- DevOps
Service Desk Analyst
Brennan IT —Sydney NSW
- Weekend availability
- Azure
- Management
- Computer Science
6d
Tech Support Analyst
AMP Limited —Sydney NSW
- Weekend availability
- Management
Service Desk Analyst
EFEX —Sydney NSW
- Full-time
- Azure
- Customer service
- Salesforce
Quick Apply
11d
IT Analyst
William Buck —Sydney NSW
- Full-time
- Azure
- Customer service
- Communication skills
- Employee assistance program
4d
Summer Analyst Program - Markets - Summer Analyst, Sydney Australia (APAC) - 2026
Citi —Sydney NSW
- Full-time
- Master's degree
- Leadership
- Communication skills
IT Analyst
William Buck NSW —Sydney NSW
- Full-time
- Azure
- Customer service
- Communication skills
- Employee assistance program
Quick Apply
4d
Senior Deal Desk Analyst
Alteryx —Sydney NSW
- Full-time
- Sales
- Salesforce
- Microsoft Office
Summer Analyst Program – Services - Summer Analyst, Sydney Australia (APAC) - 2026
Citi —Sydney NSW
- Full-time
- Financial services
- Communication skills
Senior MMS Operations Support Analyst
Transport For NSW —Eveleigh NSW
- $137,551 - $154,055 a year
- Full-time
5d
Client Financial Management Specialist
Accenture —Sydney NSW
- Full-time
4d

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Junior Technical Support Analyst - 0.4 FTE
Standards Australia —Sydney NSW
Provide Level 1 support and basic Level 2 troubleshooting across end-user devices, standard applications and SaaS platforms.
Quick Apply

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help desk analyst jobs near sydney, nsw

IT Officer (ICT Help Desk Officer)

Expert Education and Visa Services
Parramatta NSW

Quick Apply

Job Details

Full-time
$80,000 - $85,000 a year
11 days ago

Benefits

Employee rewards program
Paid training

Qualifications

Computer Science
VoIP
Bachelor's degree
Communication skills
Information Technology

Full Job Description

Company: EEVS PARRAMATTA PTY LTD t/a Expert Education and Visa Services Parramatta

Location: Parramatta, NSW

Work Type: Full-time, 38 hours per week

Salary on offer: $80,000 to $85,000 per annum plus superannuation

About us and the role:

Expert Education is a Leading Education and Migration Consulting Institution with a global presence in 24 countries. We provide honest, credible, and authentic counselling for studying in Australia, Canada, the US, the UK and many other destinations. We are currently seeking an IT Officer (ICT Help Desk Officer) to join our team. At Expert Education, you will meet a qualified circle of consultants offering access to our global education partners. Through our 91 offices, spanning five continents and 24 nations, we’ve helped over 150,000 students achieve their academic goals abroad.

Task & responsibilities

Providing high-quality, first-level IT support to internal staff, quickly diagnosing and resolving a
wide range of hardware, software, networking, and user access issues.
Handling the deployment, installation, ongoing maintenance, and active monitoring of workplace operating systems and business applications.
Managing user accounts, permissions, and access control within Google Workspace and other business systems.
Providing application support, including configuration of business applications and internal systems like, CRM.
Maintaining, troubleshooting IT equipment including VOIP communication endpoints, networked printers, multi-function scanners, desktops, and local network devices.
Perform basic network troubleshooting including connectivity issues, switch ports, and local network access.
Monitoring incoming incidents and using sound judgment to escalate complex technical errors or high-level network outages to service providers or external vendors when required.
Providing user onboarding and offboarding support, including account provisioning, access management, and software setup.
Building out a clear knowledge base of technical documentation, standard operating instructions, and user guides designed for staff.
Keeping a close eye on ticket queues and ensuring timely resolution in line with internal service expectations, and generating basic reports on outstanding or delayed requests.

Qualification & experience

At least two years of proven experience working as a Service Desk Analyst, IT Support Officer, or in a similar Help Desk environment and a bachelor's degree or equivalent in information technology, Computer Science, or a related field.
A strong operational background working under structured SLA targets, with the comfort and capability of working as a primary tech resource for a fast-paced office space.
Hands-on experience with operating system installations, basic network troubleshooting (switches, user access, connectivity), physical office hardware, and standard ticketing tools.
Sound verbal and written English communication skills; you must be able to translate complex technical concepts into user-friendly guidance for non-technical team members.

We Offer

A healthy work-life balance with a great supportive team environment.
Complimentary tea, coffee and refreshments.
Positive workplace culture with opportunities to participate in company sporting activities and team-building events.
Employee recognition and reward initiatives.
Paid training and industry certification support.
Superannuation, leaves and other benefits as of Award benchmarks.
Annual performance and salary reviews.

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

help desk analyst jobs in sydney, nsw

IT Officer (ICT Help Desk Officer)

Junior Technical Support Analyst - 0.4 FTE

Junior Service Desk Analyst

Analyst, Office and Team Assistant

Service Desk Analyst (Level 1–2)

Service Desk Analyst

Service Desk Analyst

Tech Support Analyst

Service Desk Analyst

IT Analyst

Summer Analyst Program - Markets - Summer Analyst, Sydney Australia (APAC) - 2026

IT Analyst

Senior Deal Desk Analyst

Summer Analyst Program – Services - Summer Analyst, Sydney Australia (APAC) - 2026

Senior MMS Operations Support Analyst

Client Financial Management Specialist

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