In-Demand Head of customer success Jobs in Sydney, Nsw

Head of Programs at The Padel Lounge
The Padel Lounge —Greenacre NSW
- Full-time
- Management
- Customer service
- Research
Quick Apply
7d
Executive Assistant to the Head of School and Dean
University of Sydney —Camperdown NSW
- $117,133 - $127,610 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
6d
Head of Customer Education
Heidi —Sydney NSW
- Full-time
- Remote
- Communication skills
- Work from home
- Parental leave
Head of Enterprise Customer Success
Heidi —Sydney NSW
- Full-time
- Remote
- Salesforce
- Communication skills
- Work from home
- Parental leave
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Head of Customer Experience
Ampol —Alexandria NSW
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
- Fuel discount
12d
Head of Customer
splose —Bondi Junction NSW
- Full-time
- Hybrid work
- Sales
- AI
- Leadership
Quick Apply
Customer Success Manager – GTM
Experian —North Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Wellness program
- Annual leave
Quick Apply
Head of Operations
Splend —Sydney NSW
- Full-time
- Maintenance
- Analysis skills
- AI
- Employee assistance program
Quick Apply
Head of Strategic Supplier Partnerships
FrankieOne —Haymarket NSW
- Hybrid work
- Management
- Sales
- Business development
Head of Demand Generation – APAC
Smart Communications —Sydney NSW
- Salesforce
- Writing skills
- Analysis skills
- Gym membership
Head of Sales ANZ, Sydney
Mixpanel —Sydney NSW
- Contract
- Sales
- Leadership
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Head of CCaaS Customer Success
Concentrix —Sydney NSW
- Full-time
- Salesforce
- AI
- Leadership
Head of Strategic & Enterprise APAC Customer Success Management
Atlassian —Sydney NSW
- Remote
Head of Client Engagement
Computershare —Sydney NSW
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee stock purchase plan
- Work from home
Program Director - IT Airline Operations
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- ERP systems
- Master's degree
- Work from home
Regional Head of Entertainment - APAC
TCC Global —Sydney NSW
- Full-time
- Hybrid work
- Management
- Bachelor's degree
- Leadership
Quick Apply
Head of Resident Operations
Keyton —Sydney NSW
- Full-time
- Budgeting
- Leadership
- Communication skills
- Referral program
Customer Success Manager
Tes Global —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Marketing
Quick Apply
Head of Customer Success
Tes Global —Sydney NSW
- Full-time
- Salesforce
- Leadership
Quick Apply

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Head of Programs at The Padel Lounge

The Padel Lounge
Greenacre NSW

Quick Apply

Job Details

Full-time
7 days ago

Qualifications

Management
Customer service
Research
Communication skills

Full Job Description

Head of Programs

The Padel Lounge – Sydney

The Padel Lounge is one of Sydney’s leading padel destinations, delivering premium facilities, coaching, competitions and social experiences for players of all levels.

As we continue to grow, we are looking for an organised, energetic and commercially minded Head of Programs to lead and develop our padel programs across The Padel Lounge venues.

About the Role

The Head of Programs will be responsible for planning, managing and growing all programs across The Padel Lounge.

This includes social competitions, leagues, tournaments, coaching programs, junior programs, school programs, corporate events and new padel initiatives.

The role requires someone who understands the sport, can identify what players want and can create programs that increase participation, court utilisation and customer retention.

Key Responsibilities

Plan and manage all social competitions, leagues, tournaments and structured programs.
Develop new and exciting padel programs for different levels and player groups.
Manage program schedules across The Padel Lounge venues.
Monitor registrations, attendance and player participation.
Work closely with coaches to organise coaching programs, clinics and player development pathways.
Develop junior, school and holiday programs.
Build corporate and community padel programs.
Ensure programs are properly created and managed through Playtomic and internal systems.
Monitor program performance, profitability and court utilisation.
Identify underperforming programs and make improvements where required.
Communicate with players regarding schedules, registrations, competitions and program updates.
Work with the marketing team to promote upcoming programs and events.
Coordinate staff and coaches required to deliver each program.
Gather player feedback and use it to improve the customer experience.
Research competitors and industry trends to identify new opportunities.
Maintain a consistent standard across all programs and venues.
Provide regular reports on participation, revenue, growth and program performance.

What We’re Looking For

Strong knowledge and understanding of padel.
Experience managing sports programs, competitions, events or similar operations.
Excellent organisation and time-management skills.
Strong communication and customer service skills.
Ability to manage multiple programs and schedules at the same time.
Confident using booking and management systems such as Playtomic.
Commercial mindset with an understanding of revenue, participation and court utilisation.
Creative approach to developing new competitions and player experiences.
Ability to work independently and as part of a wider management team.
Available to work across The Padel Lounge locations when required.

Key Performance Areas

Success in the role will be measured through:

Growth in program participation.
Increased court utilisation.
Program revenue and profitability.
Player retention and repeat participation.
Growth of leagues, social competitions and tournaments.
Successful development of new programs.
Customer satisfaction and player feedback.
Consistent delivery of programs across all venues.

Position

Head of Programs
Employment: Full-Time
Location: The Padel Lounge – Sydney
Requirement: Ability to work across The Padel Lounge venues as required.

Work Location: In person

Quick Apply

Refine Your Search

head of customer success jobs in sydney, nsw

Head of Programs at The Padel Lounge

Executive Assistant to the Head of School and Dean

Head of Customer Education

Head of Enterprise Customer Success

SVP Client Delivery & Regional Lead APAC

Head of Customer Experience

Head of Customer

Customer Success Manager – GTM

Head of Operations

Head of Strategic Supplier Partnerships

Head of Demand Generation – APAC

Head of Sales ANZ, Sydney

Head of CCaaS Customer Success

Head of Strategic & Enterprise APAC Customer Success Management

Head of Client Engagement

Program Director - IT Airline Operations

Regional Head of Entertainment - APAC

Head of Resident Operations

Customer Success Manager

Head of Customer Success

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