In-Demand Head of customer experience Jobs in Sydney, Nsw

Head of Loyalty - Hotels
Endeavour Group —Barangaroo NSW
- Full-time
- Business development
- Leadership
- Communication skills
10d
Head of Talent, Leadership & Capability
Cerebral Palsy Alliance —Allambie Heights NSW
- Full-time
- Management
- Leadership
- Parental leave
- Employee assistance program
Head of Loyalty - Retail
Endeavour Group —Barangaroo NSW
- Full-time
- Analysis skills
- Leadership
- Communication skills
10d
Senior Manager | Trustee Services
Link Group —Sydney NSW
- Hybrid work
- Financial services
- Leadership
- Communication skills
- Health insurance
- Parental leave
Head of Delivery
Entsia —Sydney NSW
- Full-time
- Communication skills
Head of Customer Experience
Ampol —Alexandria NSW
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
- Fuel discount
3d
Partner Business Director - 11711
Coupa —Sydney NSW
- Full-time
- CRM software
- Computer science
- Computer Science
- Health insurance
- Dental insurance
6d
Teacher of Community Services
TAFE NSW —Strathfield NSW
- $98,499 - $116,813 a year
- Temporary
- Bachelor's degree
- Communication skills
- Teaching
14d
Chief of Staff, CCO
Immutable X —Sydney NSW
- Full-time
- Remote
- AI
- Marketing
- Analytics
- Health insurance
- Annual leave
11d
Head of Ticketing
Century —Marrickville NSW
- $85,000 - $95,000 a year
- Full-time
- Administrative experience
Quick Apply
Head of Resident Operations
Keyton —Sydney NSW
- Full-time
- Budgeting
- Leadership
- Communication skills
- Referral program
13d
Head of HBCF Engagement
iCare External —Sydney NSW
- From $202,500 a year
- No degree
- Communication skills
- Employee assistance program
- Gym membership
Head of Business Excellence
Thales —Rydalmere NSW
- Full-time
- Hybrid work
- Business development
- Budgeting
- AI
- Health insurance
- Parental leave
Head of Customer Operations | 12 Month Contract
Carma —Sydney NSW
- Full-time
- Leadership
Quick Apply
Head of HBCF Engagement
icare —Sydney NSW
- From $202,500 a year
- Full-time
- No degree
- Communication skills
- Employee assistance program
- Gym membership
4d
Expressions of Interest - Sydney Management
Sephora —Sydney NSW
- Weekend availability
- Merchandising
- Microsoft Office
- Parental leave
- Employee discount
3d
Head of Startups, ANZ
Airwallex —Sydney NSW
- Full-time
- Salesforce
- Leadership
Business Development Manager (Sydney or Melbourne-based)
Transdev —Sydney NSW
- Full-time
- Management
- Microsoft Office
- Business development
6d
Head of Client Engagement
Computershare —Sydney NSW
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee stock purchase plan
- Work from home
12d
Retail Operations & Services Director ANZ
EssilorLuxottica —North Sydney NSW
- Hybrid work
- Management
- Leadership
14d

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Head of Loyalty - Hotels

Endeavour Group -
Barangaroo NSW

Apply Now

Job Details

Full-time
10 days ago

Qualifications

Programme management
Business development
Leadership
Communication skills

Full Job Description

About Us

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

About the Role

Passion on tap, you can feel the energy
Lead the loyalty programs for our iconic pubs, hotels & accommodation venues for 350+ venues Nationwide
Be based in either Melbourne, or Sydney in this hybrid role

As the Head of Loyalty - ALH, you will report directly to the General Manager - Loyalty & Customer Strategy and lead a team of 2 direct reports.

You will lead the loyalty programs for our ALH Hotels hospitality business, across our 350 iconic pubs, hotels, and accommodation venues nationwide.

Driving the strategic direction, growth, and commercial performance of our loyalty programs, including Pub+; you will spearhead initiatives to deepen customer engagement, across dining, bars, and gaming throughout the on-premise customer journey.

By leveraging data-driven insights and innovative mechanics, you'll ensure our hospitality loyalty offerings are seamlessly integrated into the dynamic, in-venue guest experience.

Sound good? Read on.

Here's a snapshot of the responsibilities:

Strategic Hospitality Loyalty Vision: Define and execute the overarching ALH loyalty strategy, building a multi-year roadmap for program innovation and omnichannel integration across our 350+ venues.
Program Design & In-Venue Optimisation: Continuously refine mechanics and reward offerings to maximize customer acquisition, retention, and engagement across dining, bars, and gaming touchpoints.
Commercial P&L Management: Own the P&L for the ALH loyalty program, monitoring active member growth, ROI, and member lifetime value. Partner with Operations teams to drive cross-portfolio visitation and spend.
Data Insights & Personalisation: Collaborate with Data and Personalisation teams to leverage customer analytics, delivering targeted campaigns and personalized offers across both digital and physical venue touchpoints.
Cross-Functional Collaboration: Partner closely with Venue Management, ALH Operations, Brand Marketing, and Digital teams to embed loyalty objectives into broader hospitality business strategies.
Team Leadership & Development: Lead, mentor, and inspire a team of 2 direct reports, building capability and fostering a culture of innovation and continuous improvement.

What do we need from you

Now let’s talk about you:

You bring 10+ years of experience spanning customer strategy, loyalty program management, corporate transformation, or leading large-scale customer change programs in a hospitality, entertainment, gaming, or retail enterprise.
Deep understanding of complex, multi-tiered loyalty program mechanics, best practices, and emerging trends within dynamic in-venue environments.
Strong financial literacy and business case development skills, with a proven track record of managing a P&L, driving revenue growth, and optimizing program ROI.
Strong capability in interpreting complex customer data and leveraging advanced analytics and personalization platforms to build actionable commercial strategies.
Proven experience leading high-performing teams, with excellent communication and influencing skills to collaborate across executive leadership, ALH Operations, and venue teams.

The benefits are good too!

An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

What's in it for you?

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Head of Loyalty - Hotels

Job ID: REF30238Q

Barangaroo, NSW, 2000

Hybrid

Full-time

Apply Now

Refine Your Search

head of customer experience jobs in sydney, nsw

Head of Loyalty - Hotels

Head of Talent, Leadership & Capability

Head of Loyalty - Retail

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Head of Delivery

Head of Customer Experience

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