In-Demand director of customer success Jobs in sydney, nsw

Director, Customer Success, CX
Nice —Sydney NSW
- Communication skills
Commercial Director ANZ
Corteva Agriscience —Chatswood NSW
- Leadership
- Communication skills
Manager, Executive Operations and Support
Department of Customer Service —Sydney NSW
- $149,739 - $173,174 a year
- Full-time
- Hybrid work
- No degree
9d
Executive Officer
Department of Customer Service —Sydney NSW
- $149,739 - $173,174 a year
- Full-time
- Leadership
- Employee assistance program
- Gym membership
11d
Senior Director, Global Professional Services Operations & Strategy
Genesys —Sydney NSW
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Senior Coordinator Operations
Department of Customer Service —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Cleaning
4d
Principal Advisor
Department of Customer Service —Sydney NSW
- $149,739 - $173,174 a year
- Full-time
- Management
- Analysis skills
- Organisational skills
6d
Senior Director, Services Delivery ANZ
Snowflake —Barangaroo NSW
- Presentation skills
- AI
- Leadership
10d
Administrative Support Officer
Department of Customer Service —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Hybrid work
- Annual leave
5d
Head Of Stakeholder Servicing
Sports Travel & Hospitality Group (STH) —Sydney NSW
- Full-time
- Management
- Leadership
Senior Director, Customer Success
Telus Health —Sydney NSW
- Full-time
- Remote
- CRM software
- Management
- Marketing
- Disability insurance
- Employee assistance program
9d
Director, Support Field Delivery, APJC, AWS Enterprise Support Support
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Engineering
- Master's degree
- AWS
4d
Salesforce Engineer
Department of Customer Service —Sydney NSW
- $113,574 - $125,720 a year
- Full-time
- Hybrid work
- Salesforce
5d
BALENCIAGA - Area Manager, ANZ
Balenciaga —Sydney NSW
- Full-time
- POS
- Agile
- Leadership
Partnerships Specialist
Sleek —Sydney NSW
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Work from home
Quick Apply
Senior Policy Officer
Department of Customer Service —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Research
- Analysis skills
- In-person
8d
Administration Support Officer
Department of Customer Service —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Case management
4d
Billing and Portfolio Contract Administrator
3E Advantage Pty Limited —North Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Customer service
- Microsoft Office
- Finance
Quick Apply
13d
Executive Support Officer
Department of Customer Service —Sydney NSW
- $99,938 - $110,271 a year
- Full-time
- Hybrid work
- Agile
- AI
9d
Growth Director
Omnicom Group —Sydney NSW
- Full-time

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Director, Customer Success, CX

Nice -
Sydney NSW

Apply Now

Job Details

Qualifications

Sales pipeline
Communication skills

Full Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Director, Customer Success

(Enterprise & Regulated Markets)

What’s the role about?

At NiCE, customer success at scale means more than adoption, it means repeatable, customer focused outcomes across complex enterprise and regulated environments.

We are looking for a Director, Customer Success to design, lead, and embed the operating model that turns signed into successful. This role owns the frameworks, governance, and cross‑functional alignment that ensure customers and partners can consistently deploy, adopt, and realise value from NiCE’s Interaction Analytics, Workforce Management, and broader CX platform.

This is a senior role that sits at the intersection of Services, Partners, Delivery, and Product. You will operate comfortably as both:

A strategic leader defining the success model, metrics, and cadence, and
A hands‑on executive operator engaging in discovery, workshops, delivery governance, and senior customer and partner conversations when it matters most.

How you’ll make an impact

Own the success operating model

Define and evolve NiCE’s APAC enterprise customer success framework, covering onboarding, deployment readiness, time‑to‑value, adoption, and handover to value realisation.
Establish clear implementation pathways across direct, partner‑led, and hybrid delivery models.
Design and run the operating model for enterprise and regulated customers, including:

- Partner segmentation and role clarity
- Deployment readiness and standards
- Enablement pathways, playbooks, and delivery assets

Work closely with GSIs, consultancies, niche delivery partners, and technology partners to reduce delivery risk and accelerate adoption.
Own performance visibility, including scorecards, readiness indicators, delivery health, and adoption outcomes.

Drive success and adoption

Establish value‑led success planning: outcomes mapping, stakeholder alignment, and measurable success criteria.
Sponsor and facilitate executive‑level workshops, QBRs, and operating model sessions with customers and partners.
Ensure tight feedback loops between Product, Sales, Services, and Support to remove friction and improve outcomes.

Provide governance, cadence, and escalation

Set the operational rhythm for enterprise success: planning cadence, exec reporting, and escalation paths.
Act as a senior escalation point for complex accounts, delivery challenges, or partner misalignment.
Ensure consistent execution discipline across regions and delivery models.

Influence growth and expansion

Partner with sales and partner team to support pipeline and expansion motions, ensuring success and adoption underpin growth.
Provide structured insight into adoption, readiness, and delivery risk to support informed commercial decisions.
Represent the voice of the customer internally to influence roadmap, packaging, and go‑to‑market strategy.

What you’ll bring

Experience & background

Extensive experience in Customer Success, Delivery, Consulting, or Partner‑led roles within enterprise SaaS, CX, analytics, or regulated technology environments.
Proven experience designing and running customer success or partner operating models, not just managing accounts.
Strong background working with enterprise and regulated customers, including complex stakeholders and governance.
Demonstrated success supporting or enabling delivery and scale (GSIs, consultancies, resellers, delivery partners).

Leadership & execution

Comfortable operating as a senior individual contributor (discovery, workshops, exec conversations).
Equally strong as a leader, setting direction, defining metrics, establishing cadence, and driving accountability.
Ability to navigate and influence matrixed, global organisations.

Commercial & analytical strength

Strong commercial acumen, with experience supporting pipeline, expansion, and long‑term account value.
Data‑driven mindset with the ability to build scorecards, dashboards, and performance visibility across adoption, readiness, and outcomes.

Communication & presence

Executive‑level communication skills, able to engage credibly with customer, partner, and internal leadership.
Able to translate complex platforms and data into clear, outcome‑focused narratives.

You’ll stand out if you also have

Experience across multiple CX or contact‑centre platforms (Interaction Analytics, WFM, QM, Automation, etc.).
Background in change management, operating model design, or enterprise transformation.
Experience influencing product strategy through structured customer and partner feedback.
Track record of building reusable success assets: playbooks, runbooks, reference architectures, and enablement programmes.

Why this role matters

This role is critical to ensuring NiCE can scale enterprise success without scaling friction — by making delivery readiness, partner execution, and adoption predictable and repeatable, not heroic.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Apply Now

Refine Your Search

director of customer success jobs in sydney, nsw

Director, Customer Success, CX

Commercial Director ANZ

Manager, Executive Operations and Support

Executive Officer

Senior Director, Global Professional Services Operations & Strategy

Senior Coordinator Operations

Principal Advisor

Senior Director, Services Delivery ANZ

Administrative Support Officer

Head Of Stakeholder Servicing

Senior Director, Customer Success

Director, Support Field Delivery, APJC, AWS Enterprise Support Support

Salesforce Engineer

BALENCIAGA - Area Manager, ANZ

Partnerships Specialist

Senior Policy Officer

Administration Support Officer

Billing and Portfolio Contract Administrator

Executive Support Officer

Growth Director

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