In-Demand Customer support & client services Jobs in Sydney, Nsw

Business Analyst
NEXA Group Pty Ltd —Bondi Junction NSW
- $115,000 - $130,000 a year
- Full-time
- Management
- Microsoft Office
- Agile
Quick Apply
1d
Sales Representative
Indeed —Sydney NSW
- $65,000 - $85,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Annual leave
Quick Apply
Customer Service Officer
Blueberry. —North Sydney NSW
- From $50,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Health insurance
Quick Apply
10d
Senior Client Wellness Coordinator
Solis Wellness & Guidance Australia —Sydney NSW
- $88,000 - $112,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Wellness program
- Health insurance
Quick Apply
Client Advisor - Ryde
Amplifon —Ryde NSW
- Full-time
- Microsoft Outlook
- Sales
- Databases
Quick Apply
8d
Executive Assistant
Sydney Salsa Classes —Surry Hills NSW
- $63,852.65 - $110,223.71 a year
- Part-time
- Management
- Team management
- Organisational skills
Quick Apply
5d
Corporate Receptionist
Genesis Offices —Sydney NSW
- $60,000 - $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
10d
Wellness Therapist – Floor & Client Experience Focus
Tsavo Wellness —Mosman NSW
- From $30 an hour
- Part-time
- Sales
- Medical office experience
- Front desk
- Employee discount
- Professional development assistance
Quick Apply
Gym Sales Representative - Casual Hours - Food Sampling
Hive Direct Marketing Solutions Pty Ltd —Sydney NSW
- $650 - $2,000 a week
- Full-time
- Microsoft Word
- Sales
- Customer service
- Professional development assistance
- Free food
Quick Apply
Administration & Sales Support Superstar
Deco Studio/Shade to Trade —Kingsgrove NSW
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Computer skills
- Work from home
- Employee discount
Quick Apply
3d
Customer Success Representative
Semios —Sydney NSW
- $70,000 - $80,000 a year
- Full-time
- Remote
- CRM software
- Office
- Communication skills
- Parental leave
Quick Apply
Customer Success Manager
Deputy —Sydney NSW
- From $8,300 a month
- Full-time
- Sales
- Customer service
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
10d
Merchandiser
BIG Brand Influence Group —Balmain NSW
- $32.79 an hour
- Monday to Friday
- Organisational skills
- Communication skills
Quick Apply
Contact Centre / Helpdesk Consultant – Modus Projects
Modus Projects —Sydney NSW
- From $5,800 a month
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Health insurance
- Dental insurance
Quick Apply
3d
Receptionist
Gunderson Briggs Chartered Accountants —Sydney NSW
- $60,000 - $70,000 a year
- Full-time
- Office
- Administrative experience
- Front desk
Quick Apply
9d
Billing and Portfolio Contract Administrator
3E Advantage Pty Limited —North Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Customer service
- Microsoft Office
- Finance
Quick Apply
11d
Support Technician – First Focus Careers
FIRST FOCUS —Sydney NSW
- From $5,400 a month
- Full-time
- Azure
- In-person
- Communication skills
- Health insurance
- Life insurance
Quick Apply
8d
NDIS Local Area Coordinators (First Nations Targeted)
Uniting —Pymble NSW
- $44.58 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
Customer Service Representative
City of Parramatta Council —Parramatta NSW
- From $78,199.90 a year
- Full-time
- Customer service
- Senior Secondary Certificate of Education
- No degree
- Parental leave
2d
NDIS Local Area Coordinator (Western Sydney)
Uniting —Baulkham Hills NSW
- $44.58 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program

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Business Analyst

NEXA Group Pty Ltd
Bondi Junction NSW

Quick Apply

Job Details

Full-time
$115,000 - $130,000 a year
1 day ago

Qualifications

Management
Business analysis
Visio
Microsoft Office
User acceptance testing
Agile
Communication skills

Full Job Description

About the role

We are seeking an experienced Business Analyst to join our dynamic team at Nexa Group Pty Ltd, located in the vibrant Bondi Junction, NSW. In this full-time role, you will be responsible for managing and growing our valued client relationships, ensuring their complete satisfaction and driving business growth for our organisation.

What you'll be doing

Gathering analyse and document business requirements through stakeholder engagement, workshops, interviews and process reviews.
Providing insights and recommendations based on business analysis, operational data, research and stakeholder feedback to support business objectives and project outcomes.
Developing and maintaining business requirements, functional specifications, process documentation, as built documentation, user stories, workflows and supporting artefacts.
Analysing current-state business processes and identify opportunities for process improvement, operational efficiency and enhanced customer outcomes.
Facilitating process mapping workshops and document current and future-state business processes.
Working collaboratively with project teams, clients and technical resources to ensure business requirements are accurately translated into solution designs.
Supporting solution validation activities to ensure delivered outcomes align with agreed business requirements and stakeholder expectations.
Contributing to the continuous improvement of NEXA products, services, methodologies and internal processes
Maintaining documentation standards and support effective information management practices across projects and operational activities.
Supporting project delivery through effective requirements management, stakeholder engagement and business analysis activities.
Assisting with project scoping, impact assessments and requirements prioritisation to ensure clarity of project objectives and deliverables.
Working with clients and project teams to define business needs, solution requirements and acceptance criteria.
Facilitating communication between business stakeholders, technical teams, vendors and project resources throughout the project lifecycle.
Supporting testing activities including test planning, writing test cases, User Acceptance Testing (UAT), defect management and business sign-off.
Assisting with solution implementation activities, training preparation and business readiness initiatives.
Monitoring requirements traceability to ensure project deliverables remain aligned with approved scope and business objectives.
Supporting governance and reporting requirements through accurate documentation and project artefact management
Functioning as a subject matter expert for assigned products and solutions, providing guidance to internal teams and clients where required.
Demonstrating excellent written and verbal communication skills across technical and non-technical audiences.
Facilitating workshops, meetings and stakeholder discussions effectively.
Building strong relationships with clients, stakeholders and project teams.
Actively listening, asking insightful questions and clearly articulating business needs and proposed solutions.
Produces high-quality documentation and presentations tailored to audience requirements.

What we're looking for

3+ years' experience in a Business Analyst or related role supporting business improvement, technology delivery, process optimisation or transformation initiatives.
Demonstrated experience gathering, analysing and documenting business, functional and non-functional requirements through stakeholder engagement, workshops, interviews and process analysis.
Proven ability to develop business cases, user stories, acceptance criteria, process maps, functional specifications and solution documentation to support successful project delivery.
Experience working across software implementation, system integration, digital transformation and business improvement initiatives.
Strong stakeholder management and facilitation skills, with the ability to engage effectively with clients, business users, technical teams, vendors and senior stakeholders.
Experience conducting current-state and future-state process analysis and facilitating process improvement initiatives to enhance operational efficiency and customer outcomes.
Demonstrated analytical and problem-solving skills, with the ability to assess impacts, identify risks and recommend practical business solutions.
Experience supporting solution design, system testing, User Acceptance Testing (UAT), defect management and implementation activities.
Experience translating business needs into clear and actionable requirements for delivery teams.
Proficiency in business process modelling and documentation tools, including Microsoft Visio and Microsoft Office applications.
Experience working within Agile, Waterfall and hybrid project delivery environments.
Ability to analyse data, reporting and business metrics to support decision-making, business improvements and project outcomes.
Strong understanding of customer experience, service delivery and operational processes within technology-enabled environments.

What we offer

At Nexa Group Pty Ltd, we are committed to providing our employees with a supportive and fulfilling work environment. In addition to a competitive salary, you will enjoy a range of benefits including:

Opportunities for career development and ongoing training
Flexible work arrangements to support work-life balance
Team-building activities and social events

Job Type: Full-time

Pay: $115,000.00 – $130,000.00 per year

Experience:

Relationship management: 3 years (Required)

Work Authorisation:

Australia (Required)

Location:

Bondi Junction NSW 2022 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer support & client services jobs in sydney, nsw

Business Analyst

Sales Representative

Customer Service Officer

Senior Client Wellness Coordinator

Client Advisor - Ryde

Executive Assistant

Corporate Receptionist

Wellness Therapist – Floor & Client Experience Focus

Gym Sales Representative - Casual Hours - Food Sampling

Administration & Sales Support Superstar

Customer Success Representative

Customer Success Manager

Merchandiser

Contact Centre / Helpdesk Consultant – Modus Projects

Receptionist

Billing and Portfolio Contract Administrator

Support Technician – First Focus Careers

NDIS Local Area Coordinators (First Nations Targeted)

Customer Service Representative

NDIS Local Area Coordinator (Western Sydney)

I want to receive the latest job alert for customer support & client services in sydney, nsw

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