In-Demand Customer success specialist remote Jobs in Sydney, Nsw

Customer Experience Specialist
Healius Corp. —Sydney NSW
- Overtime
- Customer service
- Writing skills
- Communication skills
- Health insurance
- On-the-job training
9d
Customer Service Specialist
LCA SUPPORT OFFICE —North Sydney NSW
- Weekend availability
- Remote
- Customer service
- Microsoft Office
- Clinic
- Employee assistance program
1d
General VA ( Tech-Savvy)
The Doing Co —Sydney NSW
- Full-time
- Remote
- AI
- Communication skills
- Work from home
Customer Success Manager, ANZ - Major Accounts, Sydney
Harvey —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
- Parental leave
Senior Customer Onboarding Specialist | APAC
HubSpot —Sydney NSW
- Hybrid work
- Software troubleshooting
- APIs
- AI
- Health insurance
- Work from home
Quick Apply
3h
Partnerships Specialist
Sleek —Sydney NSW
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Work from home
Quick Apply
Senior/Lifecycle Specialist, Employee Relations and Transitions - APAC
Remote —Sydney NSW
- $37,250 - $83,800 a year
- Remote
- Conflict management
- AI
- Negotiation
- Annual leave
- Work from home
6d
Talent Insights and Reporting Specialist – Harrier Talent Solutions
Harrier —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- AI
Quick Apply
1d
Accounts Assistant – Part-Time (Leading to Full-Time for the right candidate)
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Internship or Work Experience
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Airfare Specialist
Firstclass.com.au —Sydney NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
ANZ Product Compliance Specialist
Vontier —Auburn NSW
- From $115,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Work from home
- Parental leave
Quick Apply
7d
Quality & Compliance Specialist
Koala —Sydney NSW
- Hybrid work
- Communication skills
- Annual leave
- Parental leave
Executive Assistant - Travel & Business Operations
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Product Support Specialist
Jomablue Pty Ltd —Sydney NSW
- Nights as needed
- Hybrid work
- CRM software
- Microsoft Excel
- Software troubleshooting
Quick Apply
Travel Product Coordinator at First Class Travel
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
IT Support Specialist (SaaS)
CreditorWatch —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Gym membership
Quick Apply
8d
Talent Acquisition Sourcing Specialist - 6-month contract
Stake —Sydney NSW
- Full-time
- AI
Quick Apply
Frequent Flyer Points Advisors & Consultants
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Sales Team Leader
Firstclass.com.au —Sydney NSW
- $100,000 - $150,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program

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Customer Experience Specialist

Healius Corp. -
Sydney NSW

Apply Now

Job Details

Casual
9 days ago

Benefits

Health insurance
On-the-job training
Employee assistance program
Insurance services

Qualifications

Customer service
Writing skills
Communication skills

Full Job Description

Job Reference: 19697

Location: North Ryde, NSW 2113

Role: Permanent, Full time 38 hours per week

Schedule: Fixed hours between Monday to Sunday 7am to 9pm

Why You Will Be Excited About This Role

At Laverty Pathology, a Healius business, we all have one thing in common, we are passionate about making a difference to the health of Australians.

And right now, it’s an exciting time to join us as we build a digital future for healthcare, whilst keeping our focus on providing excellent customer experiences and ultimately providing positive patient outcomes.

You will be a part of something pretty special as you join our passionate network of 250 contact centre staff operating across Australia and our mission to be the best pathology provider in Australia.

About Us

Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.

About The Role
Ready to make an impact? Our Customer Experience Specialists are committed to providing the support our customers need while delivering outstanding service. In this fast-paced role, you'll be part of a vibrant & empathetic team that ensures quality patient care, making every interaction count.

Reporting to the Customer Experience People Leader, you will be taking mostly inbound, with some outbound phone calls regarding confidential patient pathology results.

You will be using your excellent communication and listening skills to liaise with a range of both internal and external stakeholders including Patients, Doctors, Vets, Health Care Professionals, Commercial Clients, and Internal Customers.

There are a range of shifts across 7 days a week, with overtime loading available and 2 weeks of on the job training provided to ensure you are set up for success!

Best of all? You will be coming in to work every day with purpose as you make a real difference to the health of communities across Australia.

Responsibilities:

Taking a high volume of up to 150 inbound (and some outbound) calls per day- creating an exceptional experience to both internal & external stakeholders
Prioritising important and urgent interactions to ensure optimal health and business outcomes, such as clinically significant results
Ensuring high levels of satisfaction, experience and customer advocacy
Being the first point of contact to resolve complaints
Maintaining consistent compliance with all policies and procedures ensuring efficiency, productivity and accuracy
Actively identifying and proposing innovation and change opportunities and participate in a culture of continual improvement

About You

You will be an empathetic customer service professional with a drive to work for a meaningful industry, as you make a difference to the health of patients across NSW.

You will have a mature approach and be able to communicate with a range of stakeholders, with the ability to handle sensitive & confidential information.

Key attributes include:

Exceptional communication skills both verbally and in writing as you work closely with team members and other departments
Experience in a customer service environment, this may have been in any industry
Great team player attitude
The desire to work in a fast-paced working environment
The ability to follow protocols and procedures and a high level of attention to detail
Basic IT skills with the ability to pick up new systems

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are: Customer Focused, Accountable, Collaborative, Credible & Resourceful.

Benefits and Wellbeing

As part of working for Healius, you will have access to a range of exciting benefits including:

Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
Fitness Passport – Access top fitness centres across Australia at a subsidised rate
Corporate health insurance discounts, banking benefits and novated leasing consultations
An e-learning platform with access to a library of courses and learning paths
An Employee Assistance Program (EAP) dedicated to employee health and wellbeing provided by professional coaches

Our Commitment To Diversity & Inclusion

Healius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

How To Apply

If you would like further details please email [email protected].
See more of our jobs at www.healiuscareers.com and follow us on LinkedIn.

Healius are committed to responding to every applicant.

Apply Now

Refine Your Search

customer success specialist remote jobs in sydney, nsw

Customer Experience Specialist

Customer Service Specialist

General VA ( Tech-Savvy)

Customer Success Manager, ANZ - Major Accounts, Sydney

Senior Customer Onboarding Specialist | APAC

Partnerships Specialist

Senior/Lifecycle Specialist, Employee Relations and Transitions - APAC

Talent Insights and Reporting Specialist – Harrier Talent Solutions

Accounts Assistant – Part-Time (Leading to Full-Time for the right candidate)

Internship or Work Experience

Airfare Specialist

ANZ Product Compliance Specialist

Quality & Compliance Specialist

Executive Assistant - Travel & Business Operations

Product Support Specialist

Travel Product Coordinator at First Class Travel

IT Support Specialist (SaaS)

Talent Acquisition Sourcing Specialist - 6-month contract

Frequent Flyer Points Advisors & Consultants

Sales Team Leader

I want to receive the latest job alert for customer success specialist remote in sydney, nsw

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