In-Demand Customer success client success Jobs in Sydney, Nsw

Customer Success Manager
Mentimeter —Sydney NSW
- $120,000 - $140,000 a year
- Sales
- Bachelor's degree
- No degree
Customer Onboarding Specialist
Clio —Sydney NSW
- $88,000 - $119,000 a year
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
- Dental insurance
- Vision insurance
2d
Client Success Partner
International SOS —Sydney NSW
- Part-time
- Hybrid work
- Resort
- Health insurance
- Work from home
13d
Client Success Officer
Cuscal —Sydney NSW
- Full-time
- Hybrid work
- Management
- Analysis skills
- Financial services
Quick Apply
AE4 - AE6 Customer Engagement Officer, Vetting Authority
ASIO —Sydney NSW
- $91,522 - $125,060 a year
- Call employer
- Customer service
- AI
- Communication skills
- Annual leave
- Employee assistance program
Customer Success Manager
carsales —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Presentation skills
- Parental leave
Quick Apply
2d
Customer Success Partner, Gig
First Advantage —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Graduate – Customer Success Associate (Business Development)
Oxford Economics —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Success Manager
Vincere —Sydney NSW
- Management
- Recruiting
- Leadership
Quick Apply
Lending Customer Success Graduate
Ebury —Sydney NSW
- Part-time
- Customer service
- Salesforce
- Data analysis skills
Quick Apply
3h
Customer Success Associate
RESONATE SOLUTIONS PTY LIMITED —North Sydney NSW
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick Apply
3d
Client Success Partner, APAC
Fenergo —Sydney NSW
- Hybrid work
- Management
- Sales
- Analysis skills
- Health insurance
- Annual leave
Quick Apply
6d
Customer Success Manager – GTM
Experian —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
Quick Apply
Customer Success Manager, APAC
Oxford Economics —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- English
Quick Apply
Customer Success Manager I
HSI —Sydney NSW
- Contract
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Tuition reimbursement
- Employee assistance program
Quick Apply
Client Onboarding Specialist - Sydney Office
WeTravel —Sydney NSW
- $85,000 a year
- Full-time
- English
- Teaching
- Office experience
- Relocation assistance
- Annual leave
Client Support Agent
Sentral —Sydney NSW
- $75,000 a year
- Part-time
- Management
- Customer service
- SQL
Quick Apply
7h
Enterprise Customer Success Manager
Sitemate —Sydney NSW
- $180,000 a year
- Full-time
- Hybrid work
- CRM software
- Google Suite
- Microsoft Excel
- Annual leave
- Work from home
8d
Customer Operations Specialist
Corporate Operation Services —Chatswood NSW
- From $70,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
Quick Apply
9d
Customer Relationship Manager
LiveBig —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Business development
- Leadership
- Annual leave
- Parental leave
Quick Apply

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Customer Success Manager

Mentimeter
Sydney NSW

Apply Now

Job Details

$120,000 - $140,000 a year

Qualifications

Sales
Bachelor's degree
SaaS
AI
Communication skills

Full Job Description

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

The role

Enterprise Customer Success at Mentimeter's Strategic Accounts isn't about keeping the lights on. It's about proving, deal by deal and quarter by quarter, that Mentimeter belongs at the centre of how our biggest customers communicate, learn, and grow.

You'll be one of the first people building out our Strategic Accounts function in Sydney, working deeply with a focused portfolio of our most complex, highest-value enterprise customers. These are organisations with multiple business units, regions, and stakeholder layers.

The Relationship Manager owns the commercial side. You own the value: the success plans, the executive relationships, the proof points that make expansion the obvious next step. This is a role for someone who wants to operate as a genuine strategic partner, not a support function.

What you'll do

Align Mentimeter usage to the business outcomes and executive-level KPIs that actually matter to each customer

Build and maintain structured success plans grounded in how each customer defines success internally

Lead conversations with senior stakeholders - Managing Directors, functional leaders - in their language, not ours

Read the room in high-stakes meetings, adapt in real time, and steer discussions toward outcomes

Challenge customers constructively when it strengthens the partnership, not just when it's comfortable

Lead workshops and represent Mentimeter at customer events

Build multi-threaded relationships across departments and regions so Mentimeter is embedded, not bolted on

Spot risk signals early and drive mitigation plans alongside the Relationship Manager

Expand cross-departmental adoption by genuinely understanding how each customer works

Turn strong relationships into advocacy, referrals and customer stories that support long-term growth

What you bring

3+ years in Enterprise SaaS Customer Success, and or Sales, or Client facilitation background.

A track record managing complex, multi-stakeholder accounts

Real, measurable business impact you've driven inside large organisations

Executive presence - you're comfortable advising Managing Directors and VP-level stakeholders, not just presenting to them

A structured, disciplined approach to success planning and stakeholder mapping

Professional-level English and excellent communication skills

Not part of this role: prospecting and closing new logos (Account Executives own that), the commercial relationship (Relationship Managers own that), and day-to-day support (our customer support own that). You're still fully accountable for the long-term health of every account in your portfolio.

Compensation

We believe in the power of togetherness, so we don't run commission-based sales comp - it's not how we want people showing up to these relationships. The salary range for this role is $120–$140k annually, plus super & full benefits package.

Mentimeter is a hybrid workplace - expect to be in-office 3 days a week in Sydney CBD.

What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions.

AI and Hiring at Mentimeter
At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people.

AI does not screen or decide on candidates.
There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person.
Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking.

AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together.

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Apply Now

Refine Your Search

customer success client success jobs in sydney, nsw

Customer Success Manager

Customer Onboarding Specialist

Client Success Partner

Client Success Officer

AE4 - AE6 Customer Engagement Officer, Vetting Authority

Customer Success Manager

Customer Success Partner, Gig

Graduate – Customer Success Associate (Business Development)

Customer Success Manager

Lending Customer Success Graduate

Customer Success Associate

Client Success Partner, APAC

Customer Success Manager – GTM

Customer Success Manager, APAC

Customer Success Manager I

Client Onboarding Specialist - Sydney Office

Client Support Agent

Enterprise Customer Success Manager

Customer Operations Specialist

Customer Relationship Manager

I want to receive the latest job alert for customer success client success in sydney, nsw

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