In-Demand customer insights analyst Jobs in sydney, nsw

Senior Customer Insights Analyst
Compass Group Australia —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Analytics
7d
Systems Analyst
SPM Facilities Management —Erskineville NSW
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Work from home
- Professional development assistance
Quick Apply
5d
Machine Learning, AI and Data Analyst
Room-Res.com —The Rocks NSW
- $90,000 - $100,000 a year
- Full-time
- Machine learning
- In-person
- AI
- Parental leave
- Employee discount
Quick Apply
Analyst
Boral —Sydney NSW
- Full-time
- Microsoft Excel
- Communication skills
8d
Senior Insights Analyst
RFI Global —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
Quick Apply
10h
Pricing Analyst
CSR —North Ryde NSW
- Full-time
- Microsoft Excel
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Group Pricing Analyst Contract
MetLife —Sydney NSW
- Temporary
- Microsoft Excel
- Analysis skills
- Machine learning
- Parental leave
- Employee assistance program
Financial Crime Analyst - Customer Data Investigations and Remediation
Commonwealth Bank —Sydney NSW
- Full-time
- Analysis skills
- No degree
- Communication skills
1d
Operations Analyst
ISS —Sydney NSW
- Full-time
- Microsoft Excel
2026 Corporate Analyst Development Program (CADP) "Day in Bank" Event - Sydney
JPMorganChase —Sydney NSW
- Full-time
- Master's degree
- University
- Bachelor's degree
14h
Pricing Analyst
Ecolab Inc. —Macquarie Park NSW
- Full-time
- Microsoft Excel
- Communication skills
Analyst, Specialised Agribusiness Solutions, Sydney
Commonwealth Bank —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
8d
Risk Analyst
TAL —Sydney NSW
- Full-time
- Remote
- Microsoft Office
- Analysis skills
- Financial services
Quick Apply
Strategy Analyst
DAZN —Artarmon NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- University
- Free food
Revenue Operations Analyst
Phocas Software —Sydney NSW
- $110,000 - $140,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
Quick Apply
Sr. Product and Customer Insights Manager, Customer Experience and Business Trends
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- Business development
- No degree
COMMERCIAL INSIGHTS ANALYST
Ampol Group —Alexandria NSW
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- No degree
- Annual leave
- Fuel discount
Quick Apply
Senior Assurance Insights Analyst
Department of Customer Service —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Data analysis skills
- Administrative experience
- Analysis skills
1d
Retail Pricing Analyst
MetLife —Sydney NSW
- Full-time
- Microsoft Excel
- Analysis skills
- Machine learning
- Parental leave
- Employee assistance program
Strategy Analyst
Foxtel Group —Artarmon NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- University
- Free food
Quick Apply

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customer insights analyst jobs near sydney, nsw

Senior Customer Insights Analyst

Compass Group Australia -
North Sydney NSW

Apply Now

Job Details

Full-time
7 days ago

Qualifications

Power BI
Microsoft Excel
Tableau
Qualtrics
Analytics

Full Job Description

Senior Customer Insights Analyst
This role can be based in Perth, Melbourne, Sydney or Brisbane

Reporting to the new Strategic Insights and Customer Voice Manager
Hybrid working model (2 days working from home & 3 days working in the office)
Customer Experience (CX) – Growth team, delivering our Voice of the Customer program

At Compass Group, our people nourish the bodies and minds of thousands every day through food and support services that promote health and wellbeing. We create meaningful connections across Australia, with a footprint designed so our people, communities, and planet can thrive now and into the future.

We're seeking a Senior Customer Insights Analyst to play a key role in shaping how we understand and act on customer and employee feedback across Compass Group Australia.

The Opportunity

This position sits within our Customer Experience (CX) – Growth team, supporting the delivery of our Voice of the Customer (VoC) program. You'll transform data into meaningful insights that drive operational performance, improve customer experience, and support client retention and growth across diverse sectors.

What You’ll Be Doing

Analyse customer and employee feedback (quantitative & qualitative) to identify trends, risks, and opportunities
Own survey design, deployment and reporting within Qualtrics (or similar platforms)
Translate complex data into clear, actionable insights and compelling storytelling
Deliver dashboards, reports, and presentations to internal stakeholders (GMs, Managers, site teams)
Present insights to clients, supporting experience improvement and commercial outcomes
Contribute to cross-sector insights across healthcare, education, corporate, offshore & remote and more
Support qualitative research initiatives (e.g. interviews, focus groups)
Help drive a data-led culture and position Compass as a thought leader in customer experience

About You

5+ years' experience in customer insights, market research, or data analytics
Strong experience with quantitative and qualitative research methodologies
Proficiency in Qualtrics or similar survey platforms
Experience with data visualisation tools (Power BI, Tableau, or advanced Excel)
Ability to translate data into clear, actionable business insights
Confident communicator with strong stakeholder engagement and presentation skills
High attention to detail and strong problem-solving capability
Comfortable working across multiple sectors and fast-paced environments

Desirable:

Experience with text analytics or sentiment analysis
Exposure to hospitality, catering, or service-based industries

Why Join Us

Be part of a national CX function driving business growth
Work across diverse industries and high-profile clients
Influence decision-making through data and insight-led storytelling
Support a business committed to innovation, client success and employee experience

If you're passionate about turning data into meaningful insights and influencing real business outcomes, we'd love to hear from you.

Why Compass Group

Be part of Australia's largest food and support services company. You'll work across iconic venues and leading workplaces, partnering with experts in culinary, technology and sustainability to deliver experiences people love. We offer scale, career pathways, and the autonomy to shape strategies that deliver meaningful, measurable growth.

The Benefits

Working with a large global company means you can be assured that we have an attractive benefits program! This includes comprehensive learning & development offerings, a variety of recognition programs and company discounts, an excellent salary benchmarking matrix and at this management level also includes an incentive bonus scheme! You can read all about these here: Why work at Compass

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or [email protected]

Apply Now

Refine Your Search

customer insights analyst jobs in sydney, nsw

Senior Customer Insights Analyst

Systems Analyst

Machine Learning, AI and Data Analyst

Analyst

Senior Insights Analyst

Pricing Analyst

Group Pricing Analyst Contract

Financial Crime Analyst - Customer Data Investigations and Remediation

Operations Analyst

2026 Corporate Analyst Development Program (CADP) "Day in Bank" Event - Sydney

Pricing Analyst

Analyst, Specialised Agribusiness Solutions, Sydney

Risk Analyst

Strategy Analyst

Revenue Operations Analyst

Sr. Product and Customer Insights Manager, Customer Experience and Business Trends

COMMERCIAL INSIGHTS ANALYST

Senior Assurance Insights Analyst

Retail Pricing Analyst

Strategy Analyst

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