In-Demand Customer engagement executive Jobs in Sydney, Nsw

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- PMP
- Research
Mid-Market Account Executive (Employee Engagement Consultant)
Reward Gateway —Sydney NSW
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
Quick Apply
Associate Managing Consultant, Advisors & Consulting Services, Deploy
Mastercard —St Leonards NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Housing Specialist - NSW
Permalink Support Services —Sydney NSW
- $36.84 an hour
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Work from home
- Employee assistance program
Quick Apply
14d
Customer Success Manager (ANZ)
Ansarada —The Rocks NSW
- Full-time
- CRM software
- Financial services
- AI
- Health insurance
- Annual leave
Senior Client Success Manager, Enterprise
Indeed —Sydney NSW
- $84,000 - $126,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
- Annual leave
3d
Customer Success Manager II (FTC)
Braze —Sydney NSW
- $112,000 a year
- Contract
- Hybrid work
- APIs
- Communication skills
- Time management
- Dental insurance
- Annual leave
Quick Apply
Business Development Executive
Legend Institute —Parramatta NSW
- $56,585.24 - $123,456.28 a year
- Full-time
- CRM software
- Management
- Sales
Quick Apply
3d
Executive Assistant & Office Lead (Canberra & Sydney)
Amentum —Sydney NSW
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Dental insurance
Executive Assistant
Ralph Lauren —Sydney NSW
- Full-time
- Microsoft Outlook
- Microsoft Office
- Administrative experience
Executive Assistant | Corporate Operations Group | 10 month contract
Macquarie Group Limited —Sydney NSW
- Contract
- Microsoft Office
- Organisational skills
- AI
Team Assistant CTT
Westpac Institutional Banking —Sydney NSW
- Full-time
- Management
- Administrative experience
- Organisational skills
Expression of Interest – Sales Representatives & Business Development Executives
Asahi Beverages —Sydney NSW
- Urgently hiring
- Sales
- Business development
- POS
Executive Assistant to CEO
CreditorWatch —Sydney NSW
- Full-time
- Administrative experience
- Leadership
- Communication skills
- Gym membership
Quick Apply
Customer Experience Manager
Accor Apartments & Realty —Sydney NSW
- Full-time
- Hospitality
- Administrative experience
- Leadership
8d
Executive Assistant To Associate Director Clinical Operations (Sydney Control)
NSW Health —Eveleigh NSW
- $78,321 - $80,265 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Travel reimbursement
15h
Executive Concierge
ISS —Sydney NSW
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Employee discount
Executive Assistant to General Manager/Pace Lead
Commonwealth Bank —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Analyst Support Officer
Department of Education —Sydney NSW
- $99,938 - $110,271 a year
- Full-time
- Administrative experience
- Analysis skills
- Organisational skills
- Opportunities for advancement
4d
Account Executive - Not For Profit
Canva —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Parental leave
Quick Apply

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Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Amazon Web Services Australia Pty Ltd -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Management
PMP
Research
AWS
Certified Scrum Master
PMI Certification
AI

Full Job Description

DESCRIPTION

AWS is seeking a Senior Customer Success Specialist - Gen AI to transform how organizations plan, execute, and operate their businesses through adoption of Amazon Quick and AWS's generative AI platform. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their business processes using AI.
Amazon Quick is AWS's enterprise AI platform that enables organizations to transform how work gets done, from knowledge management and research to decision-making and operational workflows. This role focuses on helping customers move beyond AI experimentation to systematic business process reinvention at enterprise scale.
You will define the methodologies, frameworks, and repeatable models that shape how AWS and its customers approach AI-powered business planning, execution, and operation transformation. Your work will directly influence product roadmaps, partner ecosystems, and go-to-market strategies, creating lasting organizational and market impact across hundreds of enterprises globally.

Key job responsibilities
Strategic Customer Transformation

Design and lead comprehensive “business execution” transformation strategies for enterprise customers adopting Amazon Quick and AWS Gen AI services, addressing process redesign, organizational capabilities, change management, and value realization through integrated frameworks and executive alignment.

Offering Development & Scaling

Build repeatable transformation methodologies, maturity models, and assessment frameworks that enable AWS and partners to guide customers from AI experimentation to systematic business process reinvention at scale.
Synthesize learnings from customer engagements into documented playbooks, best practices, and success patterns that inform AWS product roadmap and GTM strategy.

Partner Ecosystem Enablement

Co-develop transformation offerings with strategic consulting partners (GSIs, SIs, boutique AI consultancies) and support the partner-led organization as they create enablement programs, including training, certification, and delivery toolkits, that scale high-quality customer success delivery through the partner ecosystem.

Customer Success Management

Monitor customer transformation health and proactively address adoption barriers while driving measurable business value realization (productivity gains, cost reduction, decision quality improvement) through structured success planning and executive business reviews.

Thought Leadership & Innovation

Develop leading point-of-view content, maturity models, and best practices for AI-powered business execution transformation that establish AWS intellectual leadership
Influence Amazon Quick product roadmap through synthesized customer insights and represent AWS as a recognized expert at industry forums and executive events.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

7+ years of experience in senior customer-facing roles including customer success management, strategic consulting, or business transformation advisory, with direct accountability for enterprise customer outcomes
10+ years leading complex, large-scale business transformation or organizational change programs with significant technology enablement components in enterprise contexts
Deep expertise in enterprise business execution and process transformation, with direct experience advising organizations through significant operational reinvention initiatives (not just technology implementations)
L300+ understanding of Amazon Quick capabilities (AI-powered search, research agents, custom agents, workflows, knowledge management) and the AWS Gen AI platform (Amazon Bedrock, SageMaker, foundational models, RAG architectures) with ability to articulate technical capabilities in business value terms to executive audiences
Demonstrated experience leading enterprise change management initiatives involving AI/automation adoption, including organizational capability building and adoption measurement

PREFERRED QUALIFICATIONS

Proven track record developing and scaling customer success programs or transformation methodologies, including creating original frameworks adopted broadly by large teams or partner organizations
5+ years of direct experience in business operations transformation, process optimization, or enterprise productivity initiatives at scale, with measurable outcomes achieved
Strong executive presence with demonstrated ability to influence C-suite and VP-level stakeholders on business strategy and operational transformation (not just technology decisions)
Deep understanding of AI/ML capabilities for business operations including knowledge management, research and analysis, decision support, workflow automation, and agentic AI for autonomous task execution
Demonstrated ability to synthesize complex customer insights into actionable strategic frameworks with broad applicability across industries
Hands-on experience with Amazon Quick, AWS AI/ML services (Bedrock, SageMaker), or comparable enterprise AI platforms in customer-facing delivery contexts
Understanding of enterprise data architectures, governance frameworks, and integration patterns required for AI-powered business operations
PMP, SCRUM, Agile, or SAFe certification with demonstrated track record driving measurable business outcomes (productivity improvement, cost reduction, decision quality) in enterprise transformation initiatives
Experience designing large-scale organizational change management programs including communication, training, and adoption measurement systems
Experience building partner ecosystems and enablement programs, including co-developing transformation methodologies with strategic consulting partners
Published thought leadership in business transformation, AI adoption, or enterprise productivity, with track record influencing product roadmaps through customer insight synthesis

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer engagement executive jobs in sydney, nsw

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Mid-Market Account Executive (Employee Engagement Consultant)

Associate Managing Consultant, Advisors & Consulting Services, Deploy

Housing Specialist - NSW

Customer Success Manager (ANZ)

Senior Client Success Manager, Enterprise

Customer Success Manager II (FTC)

Business Development Executive

Executive Assistant & Office Lead (Canberra & Sydney)

Executive Assistant

Executive Assistant | Corporate Operations Group | 10 month contract

Team Assistant CTT

Expression of Interest – Sales Representatives & Business Development Executives

Executive Assistant to CEO

Customer Experience Manager

Executive Assistant To Associate Director Clinical Operations (Sydney Control)

Executive Concierge

Executive Assistant to General Manager/Pace Lead

Analyst Support Officer

Account Executive - Not For Profit

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