In-Demand Complaints resolution officer Jobs in Sydney, Nsw

Customer Care Officer - External Dispute Resolution
Credit Corp —Parramatta NSW
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Health insurance
- Employee assistance program
5d
Complaints Resolution and Project Officer (Conciliation)
NSW Ombudsman —Sydney NSW
- Up to $146,977 a year
- Full-time
- Hybrid work
- Recruiting
8d
Complaints Manager
Australian Military Bank —Sydney NSW
- Full-time
- Writing skills
- Analysis skills
- Organisational skills
- On-the-job training
- Parental leave
Housing & Property Officer
Housing Choices Australia —Sydney NSW
- Full-time
- Management
- Customer service
- No degree
- Annual leave
- Parental leave
Quick Apply
Complaints & IDR Officer
BizCover —Sydney NSW
- Full-time
- Hybrid work
- Flexible schedule
Quick Apply
4d
Administration Support Officer
ISS —Sydney NSW
- Contract
- Customer service
- Administrative experience
- In-person
- Employee discount
Customer Resolutions Specialist - 12-month fixed term contract
Avant —Sydney NSW
- Full-time
- Analysis skills
- Financial services
- Communication skills
Tree Management Officer
Strathfield Municipal Council —Strathfield NSW
- $101,738 - $111,930 a year
- Full-time
- Civil engineering
- Microsoft Office
- POS
- Employee assistance program
8d
Risk & Compliance Officer
Bridgit —Sydney NSW
- Remote
- Analysis skills
- Financial services
- Communication skills
- Annual leave
11h
APS 6 Outreach Program Coordinator
Department of Veterans' Affairs —Sydney NSW
- $104,898 - $119,116 a year
- Master's degree
- Communication skills
5d
Customer Relationship Officer
Harmony New Energy Auto Pro Servicing Pty Ltd —Homebush NSW
- Full-time
- CRM software
- Customer service
- Senior Secondary Certificate of Education
- Opportunities for advancement
Quick Apply
Director of Legal, Risk & Compliance
Barker College —Hornsby NSW
- Analysis skills
- Communication skills
8d
Customer Service Officer - Spare Parts
BEUMER Group —Belrose NSW
- Urgently hiring
- Hybrid work
- Customer service
- ERP systems
- Administrative experience
Quick Apply
4d
Senior Advisor to Chief Customer Officer
AFCA —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
11d
Senior Manager, People Partnering, Customer Experience and Operations
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Human resources
- Financial services
- AI
Quick Apply
6d
QA Manager
Kitchen Food Company —Riverwood NSW
- Full-time
- Manufacturing
- Communication skills
- Time management
Quick Apply
Systems Engineer (IFS Cloud)
InfoConsulting —Sydney NSW
- Remote
- Computer science
- Azure
- Oracle
13d

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complaints resolution officer jobs near sydney, nsw

Customer Care Officer - External Dispute Resolution

Credit Corp -
Parramatta NSW

Apply Now

Job Details

Full-time
5 days ago

Benefits

Health insurance
Employee assistance program
Gym membership

Qualifications

Law
Financial services
Communication skills

Full Job Description

Job no: 495289
Work type: Full-time
Location: AU - Sydney, AU - South Brisbane, AU - Parramatta
Categories: Operational Services

Be responsible for managing a portfolio of disputes across Australia and New Zealand to work towards fair, practical and timely resolution of complaints made to external bodies, including the Australian Financial Complaints Authority (AFCA) and the Office of the Australian Information Commission (OAIC).

Key Responsibilities:

Proactively manage complaints from the very beginning and throughout investigation, evaluate documentation and determine the best course of action for the complainant and Credit Corp
Ensure operational compliance by making sure processes and policies are followed at all times
Be a key player in the ongoing improvement of policies and processes used by the team
Maintain strong external and internal stakeholder relationships

What we’re looking for:

Experience dealing within dispute resolution within Financial Services (ideally 3-5 years)
Law degree or comparable qualification (desirable)
Knowledge of the Debt Collection Guidelines, National Credit Code, responsible lending obligations and the Privacy Act (desirable)
An ability to critically assess complaints and make recommendations on systems or process improvement to prevent recurrence
Exceptional verbal and written communication skills
Available to work permanent full-time - Monday – Friday from 8:30 am to 5:00 pm

What’s In It for You?

A competitive salary package with a performance-based bonus, rewarding your impact and achievements
Be part of a collaborative team with the flexibility of a hybrid work model for better work-life balance
Perks and discounts through our employee benefits platform
Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
‘Dress For Your Day’ from smart casual to business attire

About Us:
Credit Corp is Australia's largest provider of sustainable financial services to the credit-impaired consumer segment. We are an ASX-listed company with over 2000 staff in multiple locations in Australia, New Zealand, Philippines, the UK and USA. We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers’ circumstances as a pathway to mainstream financial inclusion.

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders, and the community. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.

Advertised: 09 Jul 2026 AUS Eastern Standard Time
Applications close:

Apply Now

Refine Your Search

complaints resolution officer jobs in sydney, nsw

Customer Care Officer - External Dispute Resolution

Complaints Resolution and Project Officer (Conciliation)

Complaints Manager

Housing & Property Officer

Complaints & IDR Officer

Administration Support Officer

Customer Resolutions Specialist - 12-month fixed term contract

Tree Management Officer

Risk & Compliance Officer

APS 6 Outreach Program Coordinator

Customer Relationship Officer

Director of Legal, Risk & Compliance

Customer Service Officer - Spare Parts

Senior Advisor to Chief Customer Officer

Senior Manager, People Partnering, Customer Experience and Operations

QA Manager

Systems Engineer (IFS Cloud)

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