Introduction:
Make a difference where it matters most
At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.
Join us in building a better future, one home at a time.
Why you will love working with us
Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.
Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
Growth and development – enhance your skills and advance your career through tailored learning opportunities.
Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
Valuable benefits – increase your income through salary packaging, and 16 weeks of paid parental leave.
Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.
Description:
How you'll make an impact
The Housing and Property Officer (NSW) manages day-to-day tenancy operations, project management of works within homes, maintenance requests, and contractor relationships within an assigned portfolio. This role delivers customer-focused services that balance sustaining tenancies, protecting Housing Choices Australia's interests, and respecting stakeholder rights. Working collaboratively across Customer Services and Property, the officer ensures high-quality tenancy management while maintaining compliance with policies and regulations. Working with the NDIS Engagement Team to fill vacancies, and ensure compliance with regards to SDA/NDIS.
Your work will support residents to sustain tenancies, understand their rights and responsibilities, and access safe and stable housing. We welcome applicants from community housing, public housing and private real estate with transferable tenancy management experience.
This is a fixed-term role for a period of 18 months.
Your role in action
- Provide strategic advice, and drive process and system improvements to optimise performance and outcomes.
- Promote a high-performance, collaborative workplace by mentoring others, sharing best practices, and upholding organisational values.
- Contribute to strategic planning, ensure compliance with relevant legislation and standards, and proactively manage risks.
- Build strong relationships with internal and external stakeholders and represent the organisation in cross-functional and external forums.
- Deliver high-quality tenancy services, including customer communication, complaint resolution, compliance, rent management, inspections, and sustaining tenancies through a person-centred approach
- Project management of major works within homes, maintenance works, scoping for works, contractor performance, property compliance, and asset management to ensure timely, cost-effective, and high-quality property outcomes.
- Accurate record keeping supporting contractual reporting obligations
- Apply a person-centered approach when working with residents, ensuring their rights, choice and control are upheld, including in accordance with the NDIS National Disability Insurance Scheme Quality and Safeguards Commission.
Skills and Experiences:
About you
You’re passionate about social impact, providing a safe and quality homes, housing, and equity and ready to contribute your skills to something bigger.
You will have:
Strong understanding of tenancy, property and small project management, and disability legislation (including NDIS), and issues affecting vulnerable people and housing insecurity
Relevant tertiary qualification in business, strategy, management, community housing, or equivalent experience
Demonstrated experience managing complex tenancy matters, including anti-social behaviour, arrears, tenancy terminations, and tribunal/court processes
Experience in providing exceptional customer service
Demonstrated experience in property management and strategic asset management.
Experience in business planning, strategy execution, reporting, and driving innovative, best-practice solutions in housing or related sectors
You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.
Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children.
Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.
Our values in action
Everything we do is guided by our shared values:
People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter.
Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability.
Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact.
Collaborative - We work together with flexibility and shared purpose… through teamwork, innovation, strong strategic partnerships and listening to those we serve.
Inclusive - We embed inclusion in everything we do… recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.
We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.
Belong at Housing Choices
We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.
We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.
How to apply
Apply now! Applications close: 16 July 2026 unless suitable candidates are identified earlier.
If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.
Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.
