In-Demand Complaint specialist Jobs in Sydney, Nsw

Customer Care Specialist - Home & Community
Catholic Healthcare —Hunters Hill NSW
- $42 an hour
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Health insurance
- Parental leave
Quick Apply
Claims Governance & Risk Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
Quick Apply
Dispute Resolution Specialist - General Insurance
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- SharePoint
- Pet insurance
Quick Apply
Customer Experience Specialist
TAL —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Life insurance
Quick Apply
Senior Customer Resolutions Specialist
AIA —Sydney NSW
- Full-time
- Hybrid work
- In-person
- Negotiation
- Health insurance
- Employee discount
Specialist Hub Patient Liaison Officer
WiSE Specialist Emergency —Caringbah NSW
- Temporary
- Laboratory
- Clinic
- EMR systems
Quick Apply
8d
Client Care Specialist
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Work from home
Workplace Relations Specialist
Swissport International AG —Mascot NSW
- Full-time
- Human resources
- Communication skills
Customer Advocacy Specialist
Virgin Australia —Sydney NSW
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Work from home
4d
Member Claims Specialist
HCF —Parramatta NSW
- Full-time
- Hybrid work
- Data entry
- Typing
- Communication skills
- Health insurance
- Parental leave
Customer Relations Team Leader
Bank of Queensland —Sydney NSW
- Full-time
- Financial services
- Leadership
- Parental leave
- Employee assistance program
Customer Relations Consultant (EDR) 12month contract
Bank of Queensland —Sydney NSW
- Full-time
- Communication skills
- Negotiation
- Parental leave
- Employee assistance program
Customer Resolutions Specialist - 12-month fixed term contract
Avant —Sydney NSW
- Full-time
- Analysis skills
- Financial services
- Communication skills
Manager, Client Services | Macquarie Asset Management
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Leadership
- Communication skills
- Annual leave
- Work from home
Senior Team Leader Complaint Resolution
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Administrative experience
- Leadership
- Communication skills
3d
Production Specialist
EF (Education First) —Sydney NSW
- Full-time
- Budgeting
- Communication skills
- Negotiation
National Client Services Manager
All About Caring —Sydney NSW
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- Nursing
- Leadership
- Communication skills
Quick Apply
Complaints Specialist - IDR/EDR
Stake —Sydney NSW
- Full-time
- Organisational skills
- Annual leave
- Parental leave
Quick Apply
Patient Liaison Officer
WiSE Specialist Emergency —Caringbah NSW
- Temporary
- Laboratory
- Customer service
- Clinic
Quick Apply
9d
Inside Sales & Customer Support Specialist
Avery Dennison —Silverwater NSW
- Full-time
- CRM software
- Sales
- Marketing
Quick Apply

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Customer Care Specialist - Home & Community

Catholic Healthcare -
Hunters Hill NSW

Quick Apply

Job Details

Permanent | Full-time
$42 an hour

Benefits

Health insurance
Parental leave
Gym membership
Salary packaging

Qualifications

CRM software
Customer service
Microsoft Office
Home care
Care plans
Communication skills

Full Job Description

Discover a career where care goes both ways!

Location- Hunters Hill
Permanent Full Time
Pay rate- $42 per hour + superannuation
Up to $18,550 tax free with Not-for-profit salary packaging

Exciting things are happening at Catholic Healthcare! We have been caring for people for more than 30 years and have grown to employ over 6000 caring employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
We are seeking a Customer Care Specialist to join our Home & Community team at Hunters Hill. As the first point of contact for clients, community workers, families, and internal stakeholders, you will deliver exceptional customer service while supporting quality care and service delivery.
Success in this role requires excellent communication skills, strong computer literacy, the ability to multitask effectively, and a genuine passion for helping older people and supporting frontline care teams.

Day-to-day role looks like:

Responding to client, community worker, and staff enquiries via phone, email, and digital channels.
Providing first-contact resolution for enquiries, feedback, and complaints, escalating when required.
Supporting rostering enquiries, care plan questions, welfare checks, and service coordination requests.
Assisting with incident management, login issues, and service delivery support.
Accurately documenting all customer interactions and maintaining client records.
Ensuring compliance with Aged Care Quality Standards, Support at Home requirements, and organisational policies.
Maintaining confidentiality and managing incidents, complaints, and hazards appropriately

To be successful in this role you’ll need

Customer service or contact centre experience, preferably in a high-volume environment.
Strong communication skills, both written and verbal.
Ability to multitask, type while talking, and navigate multiple systems simultaneously.
High level of computer literacy, including Microsoft Office 365.
Strong organisational, prioritisation, and problem-solving skills.
Positive attitude, resilience, and willingness to learn.
Knowledge of aged care, home care, Care Management, or Support at Home reforms will be highly regarded.
Experience with Genesys, CRM, or workforce management systems is advantageous.
Willingness to apply for a Police Check

What we can offer you

Competitive salary
Not-for-profit tax benefits so you pay less tax
Fitness Passport discounted gym benefits
Paid Parental leave
Paid Family leave, additional 6 days
Long Service leave after 5 years
A values-based organisation that welcomes applicants from all faiths and backgrounds

We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.
If you are customer-focused, resilient, thrive in a fast-paced environment, and are passionate about helping people, we'd love to hear from you.
Apply online now!

Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.

Quick Apply

Refine Your Search

complaint specialist jobs in sydney, nsw

Customer Care Specialist - Home & Community

Claims Governance & Risk Specialist

Dispute Resolution Specialist - General Insurance

Customer Experience Specialist

Senior Customer Resolutions Specialist

Specialist Hub Patient Liaison Officer

Client Care Specialist

Workplace Relations Specialist

Customer Advocacy Specialist

Member Claims Specialist

Customer Relations Team Leader

Customer Relations Consultant (EDR) 12month contract

Customer Resolutions Specialist - 12-month fixed term contract

Manager, Client Services | Macquarie Asset Management

Senior Team Leader Complaint Resolution

Production Specialist

National Client Services Manager

Complaints Specialist - IDR/EDR

Patient Liaison Officer

Inside Sales & Customer Support Specialist

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