Operations, Specialist

EF (Education First) -
Australia

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Driver Licence
Budgeting
Communication skills
Negotiation

Full Job Description

About EF

At EF, we believe travel changes people. For over 55 years, we’ve been designing educational tours that help people see the world, understand it, and find their place in it. Our Sydney team sits at the heart of our South Pacific operations, managing complex, high-quality tours across Australia, New Zealand, and the wider Pacific.

The Role

We’re looking for a Tour Production Specialist for the South Pacific region across both of our tour products. You’ll support production across two distinct areas of EF’s travel business: EF World Journeys, focused on immersive travel experiences for adults, and EF Educational Tours, which delivers guided educational tours for students and educators.

In this role, you’ll be responsible for the operational accuracy, supplier management, and ongoing maintenance of all land tour components. You’ll oversee key tour line items in our operational systems from creation through completion, helping ensure our tours are accurate, seamless, and ready for delivery. You’ll work closely with Operations teams on tour details, make relevant system updates, and contribute to company goals and KPIs through high-quality execution and continuous tour maintenance.

You’ll be the go-to person for all things production in the South Pacific. If you thrive in a complex, fast-moving environment and take pride in delivering seamless travel experiences, this role is for you.

What You'll Be Doing

Source, onboard, and build lasting relationships with suppliers across the region
Collaborate with the wider team on tour routing and logistics
Manage vendor communication and track booking and service status
Manage the shared product inbox for confirmations, questions, issues, invoices, and complaints
Confirm tour components with vendors and record confirmations in operations systems
Reconfirm reservations with suppliers and ensure all services are in place ahead of departure
Manage budgets across both products, monitoring spend and keeping cost variances in check
Lead pre-tour calls across all tours and products
Lead responses to disruptions by finding alternatives, coordinating with stakeholders, and keeping tours on track
Act as the first point of escalation for quality issues, complex itinerary questions, and on-tour emergencies
Contribute to ongoing tour design and product improvements

What We're Looking For

1-3 years of experience in tour operations, production, or a similar travel/operations role
Strong supplier management and negotiation skills
Experience managing budgets and monitoring cost performance
Ability to manage complex, multi-supplier itineraries calmly and accurately under pressure
Strong communication skills and confidence leading pre-tour calls and managing supplier relationships
High attention to detail and a methodical approach to systems and data
Experience handling on-tour emergencies and operational disruptions
Self-directed, organised, and comfortable managing a broad workload across multiple products
Adaptable in a fast-changing travel environment and aware of global events that may affect operations

Why Join EF

Work with a globally recognised educational travel brand with over 55 years of history
Be part of a close-knit Sydney team with direct impact on travel experiences across the South Pacific
Access EF’s global network, with offices in 115 countries
Take on a role with genuine ownership, variety, and the chance to make a real difference in how people experience the world
Enjoy travel opportunities, including eligibility to join one tour each year

Apply Now

Job Seeker Tools

Employer Tools

Browse

Stay Connected