In-Demand Communications technology specialist Jobs in Sydney, Nsw

Customer Experience (CX) Strategist Position
ALC Group —Strathfield South NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Hospitality
- Salesforce
- Agile
- Employee discount
- Gym membership
Quick Apply
Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Management
- PMP
- Research
Junior Technical Support Analyst - 0.4 FTE
Standards Australia —Sydney NSW
- Full-time
- Customer service
- University
- In-person
Quick Apply
16h
Senior Internal Communications Specialist
Ampol Group —Alexandria NSW
- Full-time
- Hybrid work
- Writing skills
- AI
- Annual leave
- Fuel discount
Quick Apply
16h
Asset Renewal Specialist - 12 Month Fixed Term
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Analysis skills
6d
Analyst/Associate, Customer Onboarding Operations Specialist, DBS Australia (Sydney)
DBS Bank —Sydney NSW
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Talent Acquisition & Onboarding Specialist - Sydney, Australia
Accommodations Plus International —Sydney NSW
- $85,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Vice President, Senior Business Control Specialist (Risk and Control), Global Markets Technology, Sydney, Australia
Bank of America —Sydney NSW
- Full-time
- Management
- Bachelor's degree
- Communication skills
Digital Specialist – Clinical
NSW Health —Chatswood NSW
- $132,236 - $150,222 a year
- Full-time
- Hybrid work
- Organisational skills
- EMR systems
- AI
- Annual leave
9d
Lead Specialist - Technology Support Services
Wesco —Sydney NSW
- Urgently hiring
- SQL
- AI
- Employee assistance program
Associate Product Specialist, Product Management, 2027 Launch Graduate Program - Sydney, Australia
Mastercard —St Leonards NSW
- Full-time
- Master's degree
- Product management
- APIs
10h
Deceased Estates and Technical Specialist
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Annual leave
- Work from home
EOI: Global Sales Enablement & Training Specialist
Accenture —Sydney NSW
- Full-time
- Sales
- Analysis skills
- Communication skills
8d
Partner Specialist (Singapore and ANZ)
Insight Enterprises —Sydney NSW
- Management
- In-person
- Communication skills
- Employee stock purchase plan
9d
Internal Review Specialist
Allianz —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
12d
2026 Analytics & Sales Graduate Programme, Sydney
Bloomberg —Sydney NSW
- Weekend availability
- Microsoft Excel
- Management
- Sales
- Parental leave
Tech Enablement Specialist - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Management
- Administrative experience
- Analysis skills
- Parental leave
Quick Apply
Customer Experience Customer Success Specialist - CAI
Cisco Systems —Sydney NSW
- Full-time
- Computer science
- Azure
- Computer Science
14d
Licensing Support & Operations Specialist
Brennan IT —Sydney NSW
- Full-time
- Azure
- Administrative experience
- Communication skills
Data, AI, and Machine Learning | Multiple Opportunities Available
Deloitte —Sydney NSW
- Azure
- Engineering
- Master's degree
- Parental leave

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Customer Experience (CX) Strategist Position

ALC Group
Strathfield South NSW

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Company car
Employee mentoring program
Employee discount
Gym membership
Professional development assistance
Free food
Free drinks

Qualifications

Looker
Hospitality
Salesforce
Qualtrics
Agile
Financial services
HubSpot
Google Analytics
Communication skills
Analytics

Full Job Description

Help thousands of Australians get out of debt and back on their feet. Reshape how three established finance brands look after their customers.

About us

ALC Group is a multi-brand financial services organisation with more than 30 years of experience supporting Australians through complex financial situations.

Our group operates across consumer and commercial lending, debt solutions, and specialist finance services. We are fully licensed, highly rated by customers, and trusted by tens of thousands of Australians nationwide.

Many of our customers come to us during periods of financial stress or uncertainty. We pride ourselves on delivering support with empathy, professionalism, and care.

The role

We're hiring our first dedicated Customer Experience Strategist - someone to own the end-to-end journey across all three brands and make every touchpoint sharper, kinder, and more effective.

This is a strategic and hands-on role. You'll work directly with the CEO, marketing, operations, and case management to:

● Map the full customer journey for each brand - from first ad click to post-loan relationship

● Identify and remove friction points (drop-off in applications, dead spots in communications, anywhere we lose customers)

● Build and run a Voice of Customer program (NPS, CSAT, qualitative interviews, post-call surveys)

● Redesign onboarding, in-process communications, and post-completion follow-ups

● Improve the hardship and difficult-conversation experience - this is a regulated industry and how we handle these moments matters enormously

● Use data to spot patterns and prioritise what to fix next

● Work cross-functionally with marketing on landing pages, with operations on application flow, and with case managers on customer interactions

● Develop retention and re-engagement strategies for customers who didn't convert first time

You'll be the customer's voice inside the business.

What you'll bring

Essential:

● 3+ years in a CX, customer journey, service design, or related strategic role

● A track record of measurable improvement - reduced churn, lifted NPS, improved conversion, faster resolution times

● Strong communicator - able to talk to a CEO, a case manager, and a frustrated customer with equal confidence

● Comfortable with data and analytics - you don't need to be a data scientist, but you should know how to read a funnel report and ask the right questions

● Empathy. This is non-negotiable. Our customers are often stressed, embarrassed, or scared. Their experience starts with how we make them feel

● Self-starter - this is a new role, so you'll need to scope and priorities your own work

Nice to have (not required):

● Experience in financial services, lending, or any regulated industry

● Familiarity with hardship, debt management, or consumer credit frameworks

● Tools: Salesforce, HubSpot, Hotjar, Qualtrics, Looker / Google Analytics

● Service design / journey mapping qualifications (Forrester CX, NN/g, IDF, etc.)

● Background in customer-facing roles earlier in your career (the best CX people have done time at the coalface)

We're more interested in how you think than where you've worked. If you've improved a customer experience anywhere - retail, hospitality, healthcare, SaaS - and you can show us how, we want to hear from you.

Why join us

● Real impact: You're not optimising someone's checkout flow for shoes. You're improving how people navigate genuine financial stress

● Established but agile: 30+ years of history, but a modern, lean team that moves fast and makes decisions

● Direct access: You'll work with the CEO and have real authority to drive change

● Growth runway: This is the founding CX role. Get it right and the function grows with you

● Three brands, one team: Diverse customer types and product mixes mean you'll never get bored

● Hybrid flexibility: We value office time but trust adults to manage their own schedules

● Modern technology and support: You'll collaborate closely with our in-house full-stack development team and have access to our state-of-the-art proprietary CRM platform, designed to provide deep customer insights and data-driven intelligence. This powerful combination of technology, support, and innovation will equip you with the tools and resources needed to create exceptional customer experiences, drive strategic improvements, and make a real impact across the business.

How to apply

Send us:

Your CV
A short cover note (not a generic template) telling us about a customer experience you've personally improved, what changed, and how you measured it. One page is plenty.

ALC Group is an equal opportunity employer. We welcome applications from people of all backgrounds and life experiences.

Pay: $80,000.00 – $100,000.00 per year

Benefits:

Company car
Employee discount
Employee mentoring program
Free drinks
Free food
Gym membership
Professional development assistance

Work Location: Hybrid remote in Strathfield South NSW 2136

Quick Apply

Refine Your Search

communications technology specialist jobs in sydney, nsw

Customer Experience (CX) Strategist Position

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Junior Technical Support Analyst - 0.4 FTE

Senior Internal Communications Specialist

Asset Renewal Specialist - 12 Month Fixed Term

Analyst/Associate, Customer Onboarding Operations Specialist, DBS Australia (Sydney)

Talent Acquisition & Onboarding Specialist - Sydney, Australia

Vice President, Senior Business Control Specialist (Risk and Control), Global Markets Technology, Sydney, Australia

Digital Specialist – Clinical

Lead Specialist - Technology Support Services

Associate Product Specialist, Product Management, 2027 Launch Graduate Program - Sydney, Australia

Deceased Estates and Technical Specialist

EOI: Global Sales Enablement & Training Specialist

Partner Specialist (Singapore and ANZ)

Internal Review Specialist

2026 Analytics & Sales Graduate Programme, Sydney

Tech Enablement Specialist - Remote

Customer Experience Customer Success Specialist - CAI

Licensing Support & Operations Specialist

Data, AI, and Machine Learning | Multiple Opportunities Available

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