In-Demand Analyst it Jobs in Sydney, Nsw

IT Service Desk Analyst
ISS —Sydney NSW
- $70,000 - $80,000 a year
- Full-time
- Management
- Microsoft Office
- Analysis skills
- Employee discount
IT Financial Analyst
APM Group —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Agile
- Communication skills
Quick Apply
IT Systems Analyst
Aegina Business Solutions —Mascot NSW
- $90,000 - $95,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Quick Apply
Data Systems Analyst
Leonardo.Ai —Sydney NSW
- $6,700 - $9,200 a month
- Full-time
- Microsoft Excel
- SQL
- In-person
- Relocation assistance
- Health insurance
Quick Apply
IT Risk & Compliance Analyst
CGCDK Corporate Services —Sydney NSW
- Up to $108,000 a year
- Office
- Bachelor's degree
- No degree
- Travel reimbursement
- Health insurance
Quick Apply
3d
IT Support Analyst
Hermès Paris —Sydney NSW
- Full-time
- Computer Science
- English
- In-person
10d
IT Analyst
Aqualand —Sydney NSW
- $80,000 a year
- Full-time
- Azure
- Systems design
- Analysis skills
Quick Apply
5d
ICT Business and Systems Analyst
CENTRE OF AUSTRALIAN EDUCATION AND CAREERS PTY LTD —Sydney NSW
- $70,000 - $80,000 a year
- Full-time
- In-person
- Communication skills
Quick Apply
2d
Analyst Programmer
Synechron —Sydney NSW
- $90,000 - $100,000 a year
- Full-time
- No degree
- APIs
- Agile
Quick Apply
Test Analyst
Duxxel Pty Ltd —Sydney NSW
- $70,899.38 - $142,050.81 a year
- Contract
- Hybrid work
- Microsoft Excel
- Azure
- Computer Science
Quick Apply
ICT Business Analyst
Wipro —Sydney NSW
- $75,000 - $81,000 a year
- Full-time
- Hybrid work
- Education
- Bachelor's degree
- Relocation assistance
- Parental leave
Quick Apply
ICT Business Analyst
Mouri Tech Pty Ltd —Parramatta NSW
- $80,000 - $120,000 a year
- Full-time
- Bachelor's degree
- In-person
Quick Apply
6d
Global Markets IT Application Support Analyst (Temporary)
BNP Paribas —Sydney NSW
- Full-time
- Analysis skills
- Bachelor's degree
- Agile
13d
Data Processing Analyst
Circana —Blenheim Road NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Research
- Databases
- Annual leave
- Parental leave
2d
Test Analyst
Harvey Norman —Homebush West NSW
- Full-time
- Azure
- SQL
- Scripting
- Parental leave
Analyst
IRI Worldwide (Australia) —Blenheim Road NSW
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
- Annual leave
- Parental leave
Quick Apply
3d
IT Systems Analyst
Simplus Australia —Sydney NSW
- $80,000 - $150,000 a year
- Full-time
- Hybrid work
- Salesforce
- APIs
- Agile
- Work from home
- Employee discount
Quick Apply
Data Processing Analyst
IRI Worldwide (Australia) —Blenheim Road NSW
- Hybrid work
- Microsoft Excel
- Research
- Databases
- Annual leave
- Parental leave
Quick Apply
3d
Senior Test Analyst (Migration Testing)
Tata Consultancy Services —Sydney NSW
10d
Applications Support Analyst/Solution Engineer - IT Application Services
Catholic Healthcare —Macquarie Park NSW
- Full-time
- Azure
- Microsoft Outlook
- DevOps
- Parental leave
- Gym membership
Quick Apply
5d

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IT Service Desk Analyst

ISS -
Sydney NSW

Apply Now

Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Employee discount
On-site parking

Qualifications

Management
Microsoft Office
Analysis skills
ITIL
Communication skills

Full Job Description

Job no: 539984
Work type: Full time
Location: Sydney
Categories: Information Technology, Customer Service

We’re Hiring: IT Service Desk Analyst

Location: Macquarie Park, NSW

Employment Type: Full-time

Industry: Information Technology

Salary: Competitive + Benefits

Be part of something bigger. Be part of ISS.

We’re looking for an IT Service Desk Analyst to join our team — someone who values teamwork, growth and making a difference.

This Full-Time permanent role is based in our Macquarie Park corporate office.

About the Role

This role is within the IT Service Desk operation and is responsible for handling all IT related queries from ISS Corporate/Frontline staff.

As an IT Service Desk Analyst you will be responsible for delivering first‑level technical support to internal or external users. You will handle incoming queries via phone, email, or ticketing systems, diagnose issues, provide troubleshooting, escalate when necessary, and maintain documentation. The role blends technical expertise, communication skills, and ITIL‑aligned service management practices

What You’ll Do

Act as the first point of contact for IT Technology incidents and service requests
Prioritise and resolve issues to achieve high first-call resolution rates
Provide end-to-end incident and request management, including escalation where required
Maintain accurate records in Service Desk systems and meet SLA targets
Liaise with internal teams and third-party vendors to resolve issues efficiently

Contribute to ongoing service improvements and day-to-day Service Desk operations

What We’re Looking For

Tertiary qualifications in Information Technology or related field and/or equivalent education.
Excellent customer service – you must be able to walk/talk customers through troubleshooting steps over the phone or through remote desktop
Keen to learn and grow professionally in the role as part of the ISS business with an eye towards career growth.
Ability to work both autonomously and as part of a high performing team
Strong problem solving, decision making and analytical abilities
Ability to multi-task, prioritize and manage time effectively
Must be willing to work on a rotating roster
Intermediate understanding of Windows 7 and 10
Advanced understanding of MS Office products
Ability to manage multiple phone calls at once, while adhering to KPI’s and SLAs in a high call volume environment.
Sound knowledge of Active Directory
Ability to provide support via remote assistance software
A methodical and thorough approach to all tasks

Why Join Us?

$70k to $80k salary package dependent on experience
Onsite parking at our Macquarie Park office
Exclusive staff discounts with a wide range of partners.
Learning & development programs to support your career growth.
Global career pathways – opportunities to grow within ISS worldwide.
A positive team culture where your success is celebrated.

How to Apply:
Click on the 'apply' link and complete the online application.

Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted

Advertised: 21 May 2026 AUS Eastern Standard Time
Applications close:

Apply Now

Refine Your Search

analyst it jobs in sydney, nsw

IT Service Desk Analyst

IT Financial Analyst

IT Systems Analyst

Data Systems Analyst

IT Risk & Compliance Analyst

IT Support Analyst

IT Analyst

ICT Business and Systems Analyst

Analyst Programmer

Test Analyst

ICT Business Analyst

ICT Business Analyst

Global Markets IT Application Support Analyst (Temporary)

Data Processing Analyst

Test Analyst

Analyst

IT Systems Analyst

Data Processing Analyst

Senior Test Analyst (Migration Testing)

Applications Support Analyst/Solution Engineer - IT Application Services

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