In-Demand Airport customer service Jobs in Sydney, Nsw

Passenger Service Agent
Swissport International AG —Mascot NSW
- Part-time
- English
- Time management
- Paid training
- Opportunities for advancement
3d
Ramp Agent
Swissport International AG —Mascot NSW
- Part-time
- Computer skills
- Communication skills
- Paid training
- Opportunities for advancement
Aviation Screening Officer
Certis Group —Mascot NSW
- Full-time
- Customer service
- Conflict management
- Communication skills
- Free parking
- Paid training
3d
Retail Assistant - Bansktown Airport
ALDI Stores —Bankstown Aerodrome NSW
- $32.76 an hour
- Part-time
- Health insurance
- Annual leave
Quick Apply
Ground Handlers - Airline Service Operators
Wymap Group —Mascot NSW
- Weekend availability
- Outdoor work
13d
Ground Crew - Freight
Qantas Freight —Sydney NSW
- Part-time
- Forklift
- On-the-job training
- Parental leave
Quick Apply
Sydney Airport - Cabin Cleaning Officer
Star Aviation Services —Mascot NSW
- Part-time
- Time management
Quick Apply
FOH Positions Airport Lounge
Compass Group Australia —Mascot NSW
- $27.09 an hour
- Part-time
- Travel reimbursement
Lounge Attendant
Plaza Premium Lounge —Mascot NSW
- $27.08 an hour
- 8 hour shift
- Hospitality
- Customer service
- In-person
- Travel reimbursement
- Free food
Quick Apply
8d
Customer Service Supervisor - Sydney Airport
Redspot Car Rentals —Sydney Kingsford Smith Airport NSW
- Full-time
- Management
- Customer service
- Analysis skills
- Health insurance
- Gym membership
Quick Apply
QantasLink Direct Entry First Officer
QantasLink —Sydney NSW
- $72,049 - $91,634 a year
- Full-time
- English
Quick Apply
Guest Service Agent
AccorHotel —Mascot NSW
- Customer service
- Communication skills
Quick Apply
8d
Customer Service Agent
Boral —Sydney NSW
- Overtime
- Communication skills
Seasonal Customer Experience Specialist - Sydney Stores
Oroton —Sydney NSW
- Temporary
- Employee assistance program
Quick Apply
7d
Client Advisor | Opportunities across the Sydney Market
Tiffany & Co. —Sydney NSW
- Weekend availability
- Management
- Sales
- Customer service
- Employee discount
Customer Delivery Drivers
dnata catering and retail —Sydney Kingsford Smith Airport NSW
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance program
Freight Air Cargo Examination Officer - Sydney
ISS —Sydney NSW
- Rotating roster
- On-the-job training
- Employee assistance program
Client Advisor | Casual | Sydney Airport
Tiffany & Co. —Sydney NSW
- Weekend availability
- Management
- Sales
- Customer service
- Employee discount
Customer Service / Allocator Agent
Wymap Group —Banksmeadow NSW
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance program
- Gym membership
8d
Ferry Driver
Europcar —Sydney NSW
- Part-time
- Health insurance
- Employee assistance program

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Passenger Service Agent

Swissport International AG -
Mascot NSW

Apply Now

Job Details

Permanent | Part-time
3 days ago

Benefits

Paid training
Uniform provided
Opportunities for advancement
On-site parking

Qualifications

English
Driver Licence
Time management

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. Our Passenger Service team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile.

Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality. In the dynamic, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services.

Work hours are flexible to align with airline schedules, which include early mornings, late-night shifts, and weekends, ensuring we meet the needs of our passengers at all times.

Your activities

Assist passengers during check-in, boarding and disembarkation.
Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage.
Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes.
Resolve passenger complaints and issues efficiently and professionally.
Offer support and answer questions regarding flight schedules, fares, routes and policies.
Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance.
Assist with luggage drop offs through the check-in process.
Ensure compliance with security procedures and protocols, including screening passengers and luggage.
Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction.
Provide assistance and support during emergencies, including medical incidents and flight diversions.
Maintain accurate records and documentation for all transactions and customer interactions.
Utilise language skills to assist international passengers and communicate effectively with diverse customers

Your profile

Committed to delivering exceptional and safe service.
Strong interpersonal skills and a team player.
Demonstrates a strong work ethic and a desire for learning and advancement.
Maintains composure under pressure and presents themselves with confidence.
Upholds excellent presentation and grooming standards.
Exhibits organisational and effective time management skills.
Physically capable of handling passenger baggage and operating wheelchairs when required.
Fluent in English (additional languages welcomed).
Confidence in using software and technology – Intermediate skills required.
Australian Citizen/Resident with unlimited work rights.
Possession of a valid Australian driver's license and reliable transportation.
Must be 18 years of age or older.

What we offer

On-site employee parking available.
Uniforms provided.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive & paid training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at Swissport Careers to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Apply Now

Refine Your Search

airport customer service jobs in sydney, nsw

Passenger Service Agent

Ramp Agent

Aviation Screening Officer

Retail Assistant - Bansktown Airport

Ground Handlers - Airline Service Operators

Ground Crew - Freight

Sydney Airport - Cabin Cleaning Officer

FOH Positions Airport Lounge

Lounge Attendant

Customer Service Supervisor - Sydney Airport

QantasLink Direct Entry First Officer

Guest Service Agent

Customer Service Agent

Seasonal Customer Experience Specialist - Sydney Stores

Client Advisor | Opportunities across the Sydney Market

Customer Delivery Drivers

Freight Air Cargo Examination Officer - Sydney

Client Advisor | Casual | Sydney Airport

Customer Service / Allocator Agent

Ferry Driver

I want to receive the latest job alert for airport customer service in sydney, nsw

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