In-Demand Customer service supervisor Jobs in Surfers Paradise, Qld

Hospitality operations & compliance manager
Siblings @ Kirra Pty Ltd —Coolangatta QLD
- $80,000 - $90,000 a year
- Full-time
- Management
- In-person
Quick Apply
Assistant Store Managers - Supercheap Auto Gold Coast
Supercheap Auto —Gold Coast QLD
- Weekend availability
- Customer service
- Merchandising
- Supervising experience
- Parental leave
Quick Apply
Kitchen Supervisor
YOMG - Yo My Goodness —Broadbeach Waters QLD
- $15.14 - $37.84 an hour
- Microsoft Excel
- In-person
- Kitchen experience
- Employee discount
- Professional development assistance
Quick Apply
Manager on Duty
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- No experience needed
- Senior Secondary Certificate of Education
- Education
Front of House Supervisor
YOMG - Yo My Goodness —Broadbeach Waters QLD
- $15.14 - $37.84 an hour
- Weekend availability
- Microsoft Excel
- Customer service
- In-person
- Employee discount
- Professional development assistance
Quick Apply
11d
Optical Assistant - Coomera
Specsavers Pty. Ltd. —Coomera QLD
- Weekend availability
- Customer service
- Paid training
Corporate Store Manager - Carrara
7-Eleven —Gold Coast QLD
- $77,030 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
- Employee assistance program
12d
Concierge/Customer Service Desk Supervisor - Pacific Fair
Assetlink —Broadbeach QLD
- Full-time
- Communication skills
- Marketing
13d
Team Member at Fishbowl - Gold Coast
FISHBOWL —Gold Coast QLD
- $34.79 - $41.72 an hour
- Customer service
- POS
- In-person
- On-the-job training
- Employee discount
Quick Apply
9d
Supervisor
Bunnings —Southport QLD
- Supervising experience
- Leadership
- Café
- Parental leave
9d
Customer Service Supervisor
ISS —Gold Coast QLD
- Nights as needed
- Customer service
- Analysis skills
- Supervising experience
- Employee discount
Operations Coordinator
Serve Robotics —Gold Coast QLD
- $35 - $38 an hour
- Weekend availability
- Microsoft Excel
- Customer service
- Bachelor's degree
Corporate Store Manager - Coomera
7-Eleven —Gold Coast QLD
- $77,030 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
- Employee assistance program
10d
Full Time 2IC - Harbour Town
Universal Store —Biggera Waters QLD
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
Shift Supervisor
Everything Fleet PTY LTD —Southport QLD
- $65,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick Apply
7d
Full Time 2IC - Surfers Paradise
Universal Store —Surfers Paradise QLD
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
Service Supervisor
VAE Group —Arundel QLD
- Full-time
- Customer service
- Maintenance
- Leadership
Quick Apply
Customer Service Coordinator
Buildsafe —Arundel QLD
- Full-time
- Customer service
- Administrative experience
- Computer skills
- Employee assistance program
Quick Apply
Care & Services Manager
Infinite Aged Care —Tweed Heads NSW
- Part-time
- Hospitality
- Management
- Customer service
- Employee assistance program
- Employee discount
12d
Logistics Supervisor / Head Driver
The Bread Social —Currumbin Waters QLD
- $40 - $43 an hour
- Full-time
- Bakery
- Leadership
- Employee discount
Quick Apply
11d

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Hospitality operations & compliance manager

Siblings @ Kirra Pty Ltd
Coolangatta QLD

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year

Qualifications

Management
RSA
Hospitality Management
Diploma

Full Job Description

The primary purpose of this role is to oversee venue-wide operations governance across bar, restaurant, and functions/events. The role is accountable for ensuring operational consistency, compliance with regulatory and internal systems, effective labour management, and delivery of key commercial performance indicators

Responsibilities include:

Venue Operations Leadership

· Act as Second in Charge of the venue, supporting the Venue Manager in the overall operational leadership, performance, and accountability of the business

· Provide end-to-end operational oversight across bar, restaurant, and functions/events to ensure alignment, consistency, and strong commercial execution across all service areas

· Step into full venue leadership in the absence of the Venue Manager, including decision-making authority, operational control, and team direction

· Drive integration and consistency of operational systems, standards, and processes across all revenue streams within the venue

· Ensure venue operations are managed through structured systems, reporting, and performance frameworks, rather than day-to-day shift execution

Compliance & Risk Management

· Own and lead all compliance frameworks, including RSA/liquor licensing, food safety, and Work Health & Safety (WHS) systems

· Ensure WHS systems are embedded into daily operations, including risk assessments, hazard identification, and control measures

· Maintain incident and hazard reporting registers, ensuring timely investigation, documentation, and corrective actions

· Lead internal audits and ensure readiness for external regulatory inspections at all times

· Drive a proactive safety culture through training, communication, and leadership accountability

Labour Management & Workforce Planning

· Oversee labour forecasting and rostering in line with business demand and budget targets

· Ensure rostering practices meet legislative requirements, including awards, breaks, and working conditions

· Monitor labour performance with consideration to safety, wellbeing, and operational sustainability

Commercial Performance & Reporting

· Monitor and drive key revenue streams across bar, restaurant, and events operations

· Oversee cost controls including wages, wastage, and operational expenses

· Produce and analyse operational and financial reports to track performance against KPIs and identify improvement opportunities

Leadership

· Act as a senior leadership presence across the venue, setting expectations and driving performance across all teams and departments

· Lead, coach, and develop all operational leaders below the 2IC level, ensuring clear accountability, consistency, and performance standards

· Provide structured guidance, coaching, and development to build capability across the broader leadership group

· Ensure effective delegation, communication flow, and escalation pathways across all areas of the venue

· Oversee structured guest feedback systems and guest relations programs to ensure service excellence is maintained

· Manage complaints handling frameworks, ensuring timely, professional, and commercially sound resolution

· Monitor guest reviews and feedback trends, identifying insights and driving continuous improvement initiatives across the venue

Skills/Qualifications:

· Relevant Diploma or higher qualification in Hospitality, Events, or Business Management or at least 3 years of relevant work experience

· Demonstrated capability in compliance and risk systems including RSA, WHS, incident reporting, and audit readiness

· Proven experience in labour governance and commercial performance management, including rostering, wage control, and KPI reporting

· Experience leading supervisors or team leaders, with accountability for operational systems, performance, and customer experience frameworks

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in surfers paradise, qld

Hospitality operations & compliance manager

Assistant Store Managers - Supercheap Auto Gold Coast

Kitchen Supervisor

Manager on Duty

Front of House Supervisor

Optical Assistant - Coomera

Corporate Store Manager - Carrara

Concierge/Customer Service Desk Supervisor - Pacific Fair

Team Member at Fishbowl - Gold Coast

Supervisor

Customer Service Supervisor

Operations Coordinator

Corporate Store Manager - Coomera

Full Time 2IC - Harbour Town

Shift Supervisor

Full Time 2IC - Surfers Paradise

Service Supervisor

Customer Service Coordinator

Care & Services Manager

Logistics Supervisor / Head Driver

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