In-Demand Senior technical Jobs in Sunshine Coast, Qld

Senior Manager Conversational AI
Auto & General Holdings —Kawana Waters QLD
- Management
- Financial services
- AI
- Parental leave
- Gym membership
Quick Apply
11d
Implementation & Customer Success Manager
Spoke Technologies —Mountain Creek QLD
- $70,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick Apply
Senior Technology Officer
Queensland Government —Sunshine Coast QLD
- Temporary
- Management
- Customer service
- Communication skills
10d
Senior Manager, Workplace Relations and Business Partnering
University of the Sunshine Coast —Buderim QLD
- $148,551 a year
- Full-time
- Business
- Leadership
- Relocation assistance
- Employee assistance program
Technician (Education and Creative Industries)
University of the Sunshine Coast —Buderim QLD
- $82,843 - $93,358 a year
- Part-time
- Education
- Organisational skills
- Employee assistance program
7d
Major Project Health & Safety Manager
WSP —Sunshine Coast QLD
- Overtime
- Management
- Leadership
8d
Senior SEO Specialist
Digital Nomads HQ —Mooloolaba QLD
- $70,000 - $100,000 a year
- Full-time
- Research
- In-person
- Communication skills
Senior Infrastructure Engineer
University of the Sunshine Coast —Buderim QLD
- $118,986 - $134,756 a year
- Full-time
- Leadership
- Employee assistance program
Senior Safety Manager
Compass Group Australia —Sunshine Coast QLD
- Full-time
- Communication skills
Senior Technical Officer
AECOM —Maroochydore QLD
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Bachelor's degree
- Parental leave
3d
Senior Library Technician
Queensland Government —Sunshine Coast QLD
- Temporary
- Customer service
- Wellness program
8d
Cadet Civil Designer x2
Sunshine Coast Council —Nambour QLD
- $66,000 - $89,000 a year
- Temporary
- Remote
- AutoCAD
- Microsoft Office
- Analysis skills
- Employee assistance program
Senior Product Development Technologist
McCormick —Palmwoods QLD
- Full-time
- Management
- Manufacturing
- Leadership
- Parental leave
8d
Principal / Senior Principal Water Planning Engineer
Egis Group —Sunshine Coast QLD
- Full-time
- Hybrid work
- Management
- Bachelor's degree
- Business
- Employee assistance program
Quick Apply
Chief Engineer
Omni Executive —Caloundra QLD
- Overtime
- Maintenance
- Microsoft Office
- Supervising experience
Court Services Officer
Queensland Government —Sunshine Coast QLD
- Temporary
3d
Assistant Financial Controller
NOVOTEL —Sunshine Coast QLD
- Full-time
- Management
- Analysis skills
- Communication skills
Quick Apply
Senior Civil Designer
Sunshine Coast Council —Nambour QLD
- $107,000 - $126,000 a year
- Temporary
- Remote
- AutoCAD
- Analysis skills
- Bachelor's degree
- Employee assistance program
14d
Senior Auditor
BDO —Sunshine Coast QLD
- Full-time
- Health insurance
- On-the-job training
15h
Senior Engineer - Water Infrastructure
SMEC —Sunshine Coast QLD
- Full-time
- Bachelor's degree
- Civil Engineering
- Communication skills
- Parental leave
2d

I want to receive the latest job alert for senior technical in sunshine coast, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical jobs near sunshine coast, qld

Financial Controller jobs in Sunshine Coast QLD

Technical Officer jobs in Newport Vic

Technical Officer jobs in Morayfield Qld

Residental Care Officer All About Your Support jobs in Sydney Nsw

Technical Officer jobs in Canberra Act

School Learning Support Officer jobs in Findon Sa

School Learning Support Officer jobs in South West Sydney Nsw

Technical Officer jobs in Rmit University Vic

Senior Product Development Engineer jobs in Dandenong Vic

Workplace Technology Engineer jobs in Brisbane Qld

Senior Product Development Engineer jobs in Lidcombe Nsw

Network Engineer jobs in Perth Wa

Software Engineer jobs in Melbourne Vic

Allied Health Assistant jobs in Victoria

Clinical Coder Trainee, Health Information Unit jobs in Perth Wa

Quality Food Safety jobs in Perth Wa

Health & Safety Manager jobs in Moreton Bay Qld

Health & Safety Manager jobs in Sydney Olympic Park Nsw

Health & Safety Manager jobs in Gold Coast Qld

Health & Safety Manager jobs in Darwin Nt

Senior Manager Conversational AI

Auto & General Holdings -
Kawana Waters QLD

Quick Apply

Job Details

Permanent
11 days ago

Benefits

Employee rewards program
Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Management
Google Cloud Platform
Financial services
AI
Leadership
Communication skills

Full Job Description

The role
The Senior Manager, Conversational AI will lead the newly established Conversational AI team, driving the strategy, development, and implementation of cutting-edge Customer / Third Party facing Agentic AI solutions across Auto & General.
This role is pivotal in transforming Customer / Third Party experiences, ensuring compliance, and delivering significant operational efficiencies through intelligent automation.
The Senior Manager will provide strategic leadership, manage team performance, and ensure alignment with broader business objectives and our unified communications (Genesys Cloud) strategy.

What you’ll be doing

Contribute towards leading the Conversational AI strategy aligned with A&G's customer experience vision and business objectives.
Build, mentor, and lead a high-performing team of Conversational AI Designers and Technical Specialists, fostering a culture of innovation, collaboration, and continuous improvement.
Oversee the end-to-end lifecycle of specific Conversational AI solutions, from ideation and design through to development, deployment, optimisation, and ongoing maintenance within our Unified Communications Genesys Cloud environment.
Act as the key point of contact for key stakeholders across Sales & Service, Claims & Assessing, IT, Data & Analytics, and Compliance, ensuring clear communication and alignment.
Contribute towards establishing and uphold robust governance frameworks, risk management practices, and ethical AI guidelines for all Conversational AI initiatives, ensuring compliance with internal and external regulations and requirements.
Define and track key performance indicators (KPIs) for specific Conversational AI solutions, driving continuous optimisation based on data-driven insights and user feedback.
Stay abreast of emerging Conversational AI technologies, trends, and best practices, evaluating and advocating for their strategic adoption within A&G.
Identify and report potential risks or inadequate controls related to compliance or operational risks
Champion a culture of risk and compliance across the division
Maintain awareness, understanding and compliance with Company policies and procedures, including the on-time completion of mandatory training
Additional tasks as reasonably required.

What experience you’ll bring
Experience

Proven experience in a leadership role, managing technical or product teams, ideally within Conversational AI & Genesys Cloud environments.
Demonstrated experience in developing and executing AI/automation strategies within a complex enterprise environment.
Strong track record of delivering impactful customer-facing AI solutions.
Experience in the insurance or financial services industry is highly regarded.

Technical Acumen:

Solid understanding of Conversational AI technologies, including NLU, NLP, dialogue management, voice AI, and machine learning principles.
Familiarity with platforms like Genesys Cloud, Google Cloud Platform AI services, or similar enterprise-grade conversational AI tools.
Leadership & Management:
Exceptional leadership, team-building, and people management skills.
Strong strategic thinking and problem-solving abilities.
Excellent communication, presentation, and influencing skills, capable of engaging with both technical and non-technical audiences, up to executive level.

The benefits of working at A&G

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

senior technical jobs in sunshine coast, qld

Senior Manager Conversational AI

Implementation & Customer Success Manager

Senior Technology Officer

Senior Manager, Workplace Relations and Business Partnering

Technician (Education and Creative Industries)

Major Project Health & Safety Manager

Senior SEO Specialist

Senior Infrastructure Engineer

Senior Safety Manager

Senior Technical Officer

Senior Library Technician

Cadet Civil Designer x2

Senior Product Development Technologist

Principal / Senior Principal Water Planning Engineer

Chief Engineer

Court Services Officer

Assistant Financial Controller

Senior Civil Designer

Senior Auditor

Senior Engineer - Water Infrastructure

I want to receive the latest job alert for senior technical in sunshine coast, qld

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected