In-Demand Information systems Jobs in Sunshine Coast, Qld

Desktop & Service Support Analyst
Auto & General Holdings —Kawana Waters QLD
- Customer service
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
L2 Network and Desktop Support
MNL Technologies —Sunshine Coast QLD
- Part-time
- Management
- Customer service
- Analysis skills
Quick Apply
School Technical Officer - Buderim Mountain State School
Queensland Government —Sunshine Coast QLD
- Temporary
- Teaching
6d
Desktop Support Officer
Axiom Technologies —Sunshine Coast QLD
- Part-time
- Remote
- Microsoft Outlook
- Management
- Customer service
Level 2 Service Desk Engineer
EFEX —Maroochydore QLD
- $80,000 - $100,000 a year
- Full-time
- Azure
- Communication skills
Quick Apply
Manager, Organisational Change and Benefits Realisation
University of the Sunshine Coast —Buderim QLD
- $138,698 - $145,268 a year
- Full-time
- Employee assistance program
4d
Student Communications & Events Officer
University of the Sunshine Coast —Buderim QLD
- $82,843 - $93,358 a year
- Full-time
- Employee assistance program
8d
Digital Services Specialist
Sunshine Coast Council —Maroochydore QLD
- $91,000 - $97,000 a year
- Full-time
- Remote
- Administrative experience
- No degree
- Communication skills
- Employee assistance program
14d
Chief Information and Digital Officer
University of the Sunshine Coast —Buderim QLD
- Full-time
- Employee assistance program
8d
Customer Service Advisor
Queensland Government —Sunshine Coast QLD
12d
Technician (Education and Creative Industries)
University of the Sunshine Coast —Buderim QLD
- $82,843 - $93,358 a year
- Part-time
- Education
- Organisational skills
- Employee assistance program
12d
Field Research Officer - QLD - Sunshine Coast
Roy Morgan —Maroochydore QLD
- $35.72 - $38.50 an hour
- Weekend availability
- English
- Research
Customer Service & Fleet Coordinator
RaD Car Hire Sunshine Coast —Marcoola QLD
- $70,000 - $75,000 a year
- Weekend availability
- Management
- Sales
- Customer service
Quick Apply
4d
Customer Care Coordinator-Mountain Creek
WSA APAC —Mountain Creek QLD
- Full-time
- Customer service
- Administrative experience
- Clinic
- Parental leave
- Employee assistance program
Quick Apply
22h
Senior Manager, Workplace Relations and Business Partnering
University of the Sunshine Coast —Buderim QLD
- $148,551 a year
- Full-time
- Business
- Leadership
- Relocation assistance
- Employee assistance program
Graduate Civil Engineer 2027
Egis Group —Sunshine Coast QLD
- Full-time
- Hybrid work
- Construction experience
- Civil Engineering
- Communication skills
- Parental leave
Quick Apply
Administration Officer (Program Support)
University of the Sunshine Coast —Buderim QLD
- $82,843 - $93,358 a year
- Full-time
- Employee assistance program
5h
Customer Service Advisor (Cross-Channel)
Queensland Government —Sunshine Coast QLD
13d
Senior Library Technician
Queensland Government —Sunshine Coast QLD
- Temporary
- Customer service
- Wellness program
12d
Caseworker
Queensland Government —Sunshine Coast QLD
- Temporary
9d

I want to receive the latest job alert for information systems in sunshine coast, qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

information systems jobs near sunshine coast, qld

Case Worker jobs in Sunshine Coast QLD

Lifestyle Assistant jobs in Melbourne Vic

Administrative Assistant jobs in Darwin Nt

Personal Assistant jobs in Perth Wa

Dental Assistant Trainee jobs in Southbank Vic

Assistant In Nursing jobs in Wollongong Nsw

Administrative Assistant jobs in Narangba Qld

Administrative Assistant jobs in Gold Coast Qld

Administrative Assistant jobs in Rollingstone Qld

Customer Service Officer Aquatic Centre jobs in Strathfield Nsw

Health Promotion Officer jobs in Sydney Nsw

Records Officer No Experience jobs in Rothwell Qld

Technical Officer jobs in Canberra Act

Senior Security Officer jobs in Gosford Nsw

Technical Officer jobs in Robina Qld

Technical Officer jobs in Perth Wa

Technical Officer jobs in Sydney Nsw

Civil Engineer jobs in Eagle Farm Qld

Engineer jobs in Melbourne Vic

Mechanical Engineer jobs in Greater Adelaide Sa

Desktop & Service Support Analyst

Auto & General Holdings -
Kawana Waters QLD

Quick Apply

Job Details

Benefits

Parental leave
Employee assistance program
Employee discount
Gym membership
Paid volunteer leave
Insurance services
On-site parking

Qualifications

Desktop support
ITIL Certification
Customer service
Technical support
IT support
Communication skills
Time management

Full Job Description

Desktop & Service Support Analyst Kawana (Sunshine Coast)

Your new team

You'll be part of the IT Support team at Auto & General, working closely with the Service Desk team to deliver frontline technical support across multiple channels. This is a hybrid role that combines traditional Service Desk responsibilities with direct onsite technical support, making you a key member of our IT operations team.

The role

Provide ICT support to users via telephone, remote, face-to-face, and onsite walkup channels

Respond to support inquiries promptly, delivering accurate information and effective solutions

Resolve non-complex and moderately complex technical issues to minimise downtime and productivity loss

Troubleshoot hardware and software issues at the user's workstation

Provide onsite walkup support for urgent and complex issues that benefit from your physical presence

Perform system diagnostics and hardware replacements where required

Provide onsite technical support at the Toowong office location and across Auto & General facilities as required

Respond promptly to walkup support requests from users seeking immediate technical assistance

Manage onsite support workload, balancing reactive walkup requests with proactive maintenance tasks

Perform onsite equipment installation, configuration, and decommissioning

Maintain awareness of common onsite technical issues and provide preventative support

Coordinate with Service Desk team to triage and prioritise onsite support requests

Log and maintain accurate records of service requests and incidents with timely updates on resolutions

Triage incoming incidents and requests to determine appropriate resolution path

Track and monitor incident resolution times to ensure SLA compliance

Coordinate with third-party vendors and internal teams to resolve complex issues

Contribute to the development and maintenance of ICT support documentation

Create and update articles for the Service Desk knowledge base

Identify opportunities to improve Service Desk and onsite support practices and procedures

Provide after-hours support as scheduled

What experience you'll bring

1–2 years of Service Desk experience or equivalent frontline IT support experience

Experience with onsite technical support or desktop support preferred

Strong technical knowledge in frontline support and desktop environments

Proficiency with common operating systems (Windows, macOS, or Linux)

Experience with hardware installation and troubleshooting

Familiarity with ticketing systems and support tools

Excellent oral and written communication skills

Exceptional customer service skills

Strong time management and multitasking abilities in high-pressure environments

Outstanding troubleshooting and problem-solving skills

Ability to work independently and as part of a team

Professional demeanour and reliability

Physical capability to perform onsite technical work

Our Perks

Location – North Lakes - Based at our North Lakes office in Brisbane's north, you'll have access to a modern workplace with excellent facilities. Conveniently located with free parking available on-site, our North Lakes location offers easy commuting with proximity to major transport routes and local amenities. You'll have access to nearby shopping, dining, and recreation facilities, with a relaxed, suburban setting that maintains a professional work environment.

The benefits of working at Auto & General

Be rewarded – Bonuses and perks for high performance, and recognition of exceptional customer service and technical contributions

Work flexibility – Options to work flexibly when remote support or Service Desk activities permit, with work-life balance initiatives and a supportive team environment

Options for leave – Volunteer days for community engagement, additional paid 'ME' day for personal wellbeing, paid parental leave, and the opportunity to purchase additional leave

Professional development – Learning and development opportunities, support for IT certifications (ITIL, CompTIA, Microsoft, etc.), mentoring and career progression pathways, and training on new technologies and systems

Community engagement – The A&G Difference program for volunteering, fundraising, and donations; team involvement in community initiatives; and employee giving programs

Wellbeing support – Mental health support and counselling services, fitness discounts and gym partnerships, a healthy mind and body hub with wellness programs, and employee assistance programs

Team environment – On-site team events and collaboration spaces, family fun days and annual celebrations, and a strong team culture with supportive colleagues

Employee discounts – Insurance product discounts on Auto & General policies, retail and hospitality partner discounts across Australia, and exclusive employee benefits programs

About us

Auto & General (A&G) is Australia's fastest-growing major Motor and Home insurer, offering insurance products including Car, Motorcycle, Home, Contents, Pet and Travel products. We're delivered through our Budget Direct brand and partnerships with leading brands including ING, Qantas, Virgin Money and Coles Insurance.

We're committed to customer service, innovation and growth, with an inclusive and supportive workplace culture. We actively invest in employee development and wellbeing, making us a great place to build a career in the insurance industry.

We're dedicated to safeguarding a bright future, with high performance and high integrity at the heart of everything we do. Our commitment to our people, customers, business and community drives our success and shapes our culture every day.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

information systems jobs in sunshine coast, qld

Desktop & Service Support Analyst

L2 Network and Desktop Support

School Technical Officer - Buderim Mountain State School

Desktop Support Officer

Level 2 Service Desk Engineer

Manager, Organisational Change and Benefits Realisation

Student Communications & Events Officer

Digital Services Specialist

Chief Information and Digital Officer

Customer Service Advisor

Technician (Education and Creative Industries)

Field Research Officer - QLD - Sunshine Coast

Customer Service & Fleet Coordinator

Customer Care Coordinator-Mountain Creek

Senior Manager, Workplace Relations and Business Partnering

Graduate Civil Engineer 2027

Administration Officer (Program Support)

Customer Service Advisor (Cross-Channel)

Senior Library Technician

Caseworker

I want to receive the latest job alert for information systems in sunshine coast, qld

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected