In-Demand Customer success manager Jobs in Sunbury Vic

Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
Branch Lending Manager
Westpac —Sunbury VIC
- Full-time
- Business development
Cafe Manager - part time
For Purpose Aged Care —Wallan VIC
- Part-time
- Leadership
- Café
- Communication skills
- Employee assistance program
Property Manager & Leasing Manager
Barry Plant —Taylors Lakes VIC
- Full-time
- Organisational skills
- Time management
Loss Prevention Associates - VIC Central & West
TK Maxx —Taylors Lakes VIC
- Full-time
- Hospitality
- Customer service
- On-the-job training
- Employee assistance program
Expression of Interest - Assistant Store Manager - Melbourne West
TK Maxx —Taylors Lakes VIC
- Weekend availability
- Merchandising
- Leadership
- Annual leave
- Employee discount
Manager In Training
Beacon Lighting —Craigieburn VIC
- Full-time
- Management
- Sales
- Leadership
- Profit sharing
Sales Representative - Light Equipment
Hitachi Construction Machinery —Somerton VIC
- Full-time
- CRM software
- Sales
- Construction experience
- Employee assistance program
- Employee discount
Plant Manager
Sealed Air —Tullamarine VIC
- Manufacturing
- Leadership
- Communication skills
Coordinator (Outside School Hours Care) in Sydenham
Kelly Club Australia Pty Ltd —Sydenham VIC
- $40 - $42 an hour
- Part-time
- Customer service
- Experience working with children
- Bachelor's degree
Quick Apply
Retail Store Manager - Watergardens
Seed Heritage —Taylors Lakes VIC
- Full-time
- Sales
- Employee assistance program
- Referral program
CONNOR Assistant Store Manager - Craigieburn, VIC
CONNOR —Craigieburn VIC
- Full-time
- Management
Quality Business Partner
Mayflower —Pascoe Vale VIC
- Full-time
- Nursing
- Customer service
- Microsoft Office
- COVID-19 protective measures
- Parental leave
Store Manager - BCF Craigieburn *New Store*
BCF —Craigieburn VIC
- Weekend availability
- Sales
- Customer service
- Parental leave
Quick Apply
12d
Business Development Manager - North/West/East Regions
Henley Properties Group —Kalkallo VIC
- Weekend availability
- CRM software
- Management
- Sales
ASSISTANT STORE MANAGER - HIGHPOINT
Shaver Shop —Maribyrnong VIC
- Weekend availability
- Management
- Sales
- Team management
- Employee discount
Quick Apply
Retail Manager
Saccas Fine Foods —Broadmeadows VIC
- $75,000 - $80,000 a year
- Full-time
- Management
- Customer service
- POS
- Employee discount
Quick Apply
1d
District Business Manager
Victorian Government —Melbourne Western Suburbs VIC
- $113,257 a year
- Full-time
- Management
- Customer service
- Administrative experience
5d
Store Business Manager
Officeworks —Melton VIC
- Management
- Organisational skills
- Budgeting
- Employee assistance program
Manager, Outbound Logistics (Ravenhall, Distribution Centre)
Lululemon —Ravenhall VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount

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Passenger Services Manager

Swissport International AG -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Health insurance
Opportunities for advancement
Insurance services
On-site parking

Qualifications

Management
Quality assurance
Presentation skills
Security
Leadership
Communication skills

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

As a Passenger Service Manager at Swissport Melbourne, you will hold end to end accountability for the safe, compliant and commercially effective delivery of passenger services across a portfolio of airline clients. You will lead duty managers, supervisors and a large, rostered workforce operating in a complex 24/7 airport environment.

This is a visible hands-on leadership role. You will set the standard for the day of operations performance, build trusted relationships with airline and airport stakeholders, and ensure the operation is ready to respond decisively during peak periods, service disruptions and irregular operations

Your Impact

Own the passenger journey. Lead end-to-end delivery across check-in, document verification, gates, boarding, arrivals, connections, baggage service recovery and disrupted operations.
Lead day-of-operations performance. Maintain operational readiness, make timely decisions and coordinate closely with ramp, baggage, load control, operations control and airline teams to protect safe, compliant and on-time departures.
Deliver airline commitments. Own performance against Ground Handling Agreements, Service Level Agreements, airline procedures and scorecards, including on-time performance, departure readiness, compliance and passenger-experience measures.
Strengthen client partnerships. Act as the senior operational contact for airline clients, lead regular performance reviews and translate feedback, trends and root-cause analysis into sustainable corrective actions.
Build workforce capability. Plan roster coverage, training, leave and competency requirements; coach leaders; strengthen succession pipelines; and create clear accountability across all levels of the operation.
Champion safety, security and quality. Apply Swissport's safety management system, support a strong reporting and Just Culture, ensure compliance with aviation security and WHS requirements, and maintain audit and training readiness.
Drive commercial discipline. Manage labour productivity, overtime, controllable costs and revenue capture while balancing safety, service quality and operational resilience.
Lead a fair and accountable culture. Manage performance, grievances and conduct matters promptly and consistently, working within applicable enterprise agreements, policies and employment obligations.
Improve how we operate. Use operational data, passenger feedback and performance trends to identify risk, remove recurring service failures and embed continuous improvement.

Your Profile

You are an established aviation leader who understands the operational reality of passenger services and can move confidently between the terminal floor, airline client meetings and workforce-performance conversations.

Essential aviation experience. Recent, demonstrated management experience leading airport passenger services for an airline or ground handling provider in a complex commercial airport.
Passenger operations expertise. Strong knowledge of check-in, departure control systems, travel-document and boarding requirements, arrivals, transfers, baggage service recovery and irregular operations.
Large-team leadership. A proven record of leading Supervisors and sizeable multi-shift workforces, with experience in coaching, performance management, engagement and talent development.
Operational judgement. The ability to remain composed, visible and decisive during delays, cancellations, system issues, resource constraints and other time-critical operational events.
Airline client management. Experience managing airline relationships, performance scorecards, SLAs or Ground Handling Agreements, with confidence presenting performance outcomes and recovery plans.
Safety and compliance leadership. A practical understanding of aviation safety, security, quality assurance, regulatory training and audit requirements.
Workforce and commercial capability. Strong workforce-planning, rostering and cost-management skills, together with experience applying enterprise agreements in an operational environment.
Influence and communication. Credible written and verbal communication skills, strong stakeholder judgement and the ability to build alignment across airline, airport and internal teams.

What we offer

Permanent Full-Time position.
Flare HR Benefits (e.g Novated Leasing, Medical Insurance Discounts and much more)
On-site employee parking available.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Apply Now

Refine Your Search

customer success manager jobs in sunbury vic

Passenger Services Manager

Branch Lending Manager

Cafe Manager - part time

Property Manager & Leasing Manager

Loss Prevention Associates - VIC Central & West

Expression of Interest - Assistant Store Manager - Melbourne West

Manager In Training

Sales Representative - Light Equipment

Plant Manager

Coordinator (Outside School Hours Care) in Sydenham

Retail Store Manager - Watergardens

CONNOR Assistant Store Manager - Craigieburn, VIC

Quality Business Partner

Store Manager - BCF Craigieburn New Store

Business Development Manager - North/West/East Regions

ASSISTANT STORE MANAGER - HIGHPOINT

Retail Manager

District Business Manager

Store Business Manager

Manager, Outbound Logistics (Ravenhall, Distribution Centre)

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