In-Demand Senior support analyst Jobs in St Leonards Nsw

Senior Application Support Analyst | Sydney
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Management
- Computer Science
- Customer service
- Parental leave
- Employee discount
Quick Apply
Senior Business Analyst
CSR —North Ryde NSW
- Contract
- Analysis skills
- In-person
- Communication skills
Quick Apply
4d
Senior Intelligence Analyst
NSW Police Force —Surry Hills NSW
- $102,936 - $113,579 a year
- Full-time
11d
Executive Support Senior Analyst
Accenture —Sydney NSW
- Full-time
- Software troubleshooting
- Administrative experience
- Communication skills
Project Manager
CSR —North Ryde NSW
- Contract
- Manufacturing
- Leadership
Quick Apply
Environmental Consultant
Equaphi Pty Ltd Trading as Purpose Bureau —Sydney NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
Quick Apply
11d
Senior Data Analyst
Jomablue —Sydney NSW
- Full-time
- APIs
Senior Analyst
University of Sydney —Forest Lodge NSW
- $152,045 a year
- Full-time
- Analysis skills
- University
1d
Senior Support Analyst
HammondCare —St Leonards NSW
- Full-time
- Customer service
- Research
- Analysis skills
- Parental leave
- Referral program
Senior Business Analyst
NSW Department of Communities and Justice —Parramatta NSW
- Urgently hiring
1d
Senior Strategic Intelligence Analyst
NSW Police Force —Parramatta NSW
- $116,981 - $129,492 a year
- Full-time
11d
ServiceNow - Senior Business Analyst
AC3 —Sydney NSW
- $130,000 a year
- Full-time
- Hybrid work
- Communication skills
- Health insurance
Quick Apply
Senior Test Analyst
Pyramid Global Technologies —Sydney NSW
Data Solutions Manager
Mutinex —Chippendale NSW
- Hybrid work
- SQL
Quick Apply
Senior Analyst - Financial Risk
TAL —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
Quick Apply
Senior Analyst/Manager, Geopolitical Risk Management
Macquarie Group Limited —Sydney NSW
- Full-time
- Remote
- Communication skills
- Annual leave
- Work from home
Senior Procurement Analyst
Director of Public Prosecutions, Office of the —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Employee assistance program
3h
Senior Desktop Support Analyst - 2 Year Fixed Term
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
13h
Senior Service Optimisation Analyst
Transport For NSW —Mascot NSW
- $141,678 - $158,677 a year
- Full-time
- Research
- Analysis skills
11d
Senior Analyst - Professional Practices | Internal Audit
Macquarie Group Limited —Sydney NSW
- Full-time
- Remote
- Financial services
- Communication skills
- Annual leave
- Work from home

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Senior Application Support Analyst | Sydney

Datacom -
Sydney NSW

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Employee discount

Qualifications

ITIL Foundation
ITIL Certification
Management
Computer Science
Incident management
Customer service
Construction
Analysis skills
Bachelor's degree
ITIL
IT support
Organisational skills
Problem management
Construction experience
Application support
Communication skills
Help desk

Full Job Description

About us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role (your why)

As a Senior Application Support Analyst, you will play a key role in ensuring the optimal operation, maintenance and ongoing support of critical business applications across multiple managed clients. Working within the Application Management team, you’ll provide 2nd and 3rd level support, manage incidents and problems, and work closely with internal teams, customers and third-party vendors to deliver high-quality service outcomes aligned to SLAs.

This is a varied and hands-on role where you will contribute to application support, service improvements, change management activities, service transitions and project initiatives. You’ll also have the opportunity to apply your technical expertise, analytical capability and customer-focused approach to solving complex issues and improving operational performance.

What you’ll do

As a Senior Application Support Analyst you will be focused on:

Managing day-to-day incidents, service requests and problem management activities across multiple client applications
Providing 2nd and 3rd level application support in line with agreed SLAs and service outcomes
Supporting and coordinating with internal teams and third-party vendors to resolve technical issues and deliver change activities
Monitoring support issues, project deliverables and milestones to ensure timely resolution and delivery
Participating in an on-call roster to support a 24/7 support environment
Proactively identifying opportunities for service improvements and operational efficiencies
Supporting service transitions into support, including documentation reviews and knowledge base creation
Contributing to projects and enhancements across business analysis, testing, implementation or development activities
Maintaining accurate ticketing system updates throughout the incident and request lifecycle
Building strong relationships with customers and stakeholders while delivering

What you’ll bring

Required experience:

5+ years’ experience in information technology, systems support, systems integration or consulting
Strong experience in application support, incident management and problem management environments
Ability to troubleshoot and resolve technical issues efficiently and communicate solutions clearly
Experience working with customers, stakeholders and third-party vendors in a support environment
Strong analytical, problem-solving and organisational skills
Excellent written and verbal communication skills with both technical and non-technical audiences
Ability to manage competing priorities and work across diverse technologies and client environments
Strong customer service and relationship management skills
Bachelor’s degree in Computer Science, Technology or a related discipline

Nice to have:

Experience working within a Tier 2 Service Provider environment
Understanding or exposure to ITIL frameworks and processes
ITIL Foundation certification or relevant IT certifications
Experience in Help Desk or Service Desk customer support environments
Previous vendor management experience
Customer service training or qualifications
Construction industry/applications preferred

Culture and benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

Paid parental leave
24/7 Employee Assistance Programme (DataCare)
Ongoing learning, certifications, and career development opportunities
Access to industry-leading learning platforms and future skills training
Recognition programmes that celebrate great work
Great employee discounts and financial wellbeing benefits
Meaningful work that makes a real impact

Quick Apply

Refine Your Search

senior support analyst jobs in st leonards nsw

Senior Application Support Analyst | Sydney

Senior Business Analyst

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Project Manager

Environmental Consultant

Senior Data Analyst

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Senior Support Analyst

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Senior Strategic Intelligence Analyst

ServiceNow - Senior Business Analyst

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Data Solutions Manager

Senior Analyst - Financial Risk

Senior Analyst/Manager, Geopolitical Risk Management

Senior Procurement Analyst

Senior Desktop Support Analyst - 2 Year Fixed Term

Senior Service Optimisation Analyst

Senior Analyst - Professional Practices | Internal Audit

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