In-Demand Associate operations analyst Jobs in St Leonards, Nsw

Analyst/Associate, Customer Onboarding Operations Specialist, DBS Australia (Sydney)
DBS Bank —Sydney NSW
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Operations Analyst
HotSchedules Corporate —Bondi Junction NSW
- Full-time
- SQL
- Restaurant experience
- Communication skills
Tech Operations Analyst II
TJX Companies —North Sydney NSW
- Full-time
Order Management & Compliance Analyst
Kenvue —Sydney NSW
- Hybrid work
- Management
- Customer service
- Administrative experience
8d
Associate Infrastructure Analysts | Junior Role
FinXL —Sydney NSW
- Contract
Investment Bank - Financing - Analyst/Associate
Deutsche Bank —Sydney NSW
- Full-time
- Communication skills
- Annual leave
- Parental leave
4d
Tech Architecture Sr Manager / Manager / Associate Manager / Specialist/ Sr. Analyst
Accenture —Sydney NSW
- Full-time
- CRM software
- DevOps
- AWS
Global Technology Summer Analyst (Core Technology Infrastructure) - 2026/27 - Sydney
Bank of America —Sydney NSW
- Microsoft Excel
- DevOps
- Master's degree
- On-the-job training
Security Operations Center Lead (Sr Mgr–Sr Analyst)
Accenture —Sydney NSW
- Full-time
- Customer service
- Communication skills
- On-the-job training
- Parental leave
4d
Ratings Associate- Project Infrastructure Finance
Moody's —Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Contract Analyst II
ICON Plc —Sydney NSW
- Full-time
- Microsoft Office
- Bachelor's degree
- Organisational skills
- Health insurance
- Annual leave
Relationship Analyst
Wellington Management —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of Delivery Strategic Programs
Bupa —Sydney NSW
- Full-time
- Hybrid work
- Presentation skills
- Agile
- Business
8d
Research Fellow
University of Sydney —Camperdown NSW
- $113,400 - $151,328 a year
- Full-time
- Doctoral degree
- Research
- Supervising experience
13d
Vice President, BCM - Advisory Partner| Applied Advisory
Genpact Australia Pty Ltd —Blenheim Road NSW
- Full-time
- PMP
- English
- Finance
Quick Apply
Sentinel Consultant
Mercer —Sydney NSW
- Full-time
- Hybrid work
- Master's degree
- Communication skills

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associate operations analyst jobs near st leonards, nsw

Analyst/Associate, Customer Onboarding Operations Specialist, DBS Australia (Sydney)

DBS Bank -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Regulatory reporting
Microsoft Office
Finance
Education
Bachelor's degree
Data entry
Business Administration
Business
Communication skills

Full Job Description

Job Purpose:

The Customer Onboarding Operations Associate is responsible for supporting the seamless and efficient onboarding of new customers within DBS Australia Branch. This role involves meticulous data handling, document verification, accurate data input into the core banking system, and ensuring compliance with bank policies and regulatory requirements during the customer onboarding journey. The associate will also contribute to managing customer enquiries as part of the customer support team. The associate will contribute to reducing processing times and minimizing manual effort by leveraging technological advancements in data extraction and pre-population of information.

Strong customer service skills for phone call and email handling. Excellent excel skills to assist with regulatory reporting and other CAS tasks.

Key Accountabilities:

To ensure smooth and consistent completion of onboarding customers, any updates on the customers’ static data, CASA account opening, maintenance, and closure in the Finacle Core Banking

To ensure smooth and consistent completion of customers’ audit confirmation

Verify customer data and conduct due diligence checks, adhering to established policies and standards.

Handle inbound customer calls and emails, addressing inquiries, complaints, and service requests promptly and professionally.

Assist with regulatory reporting, FATCA, and CRS reporting

Job duties & responsibilities:

Customer Onboarding Operations:

Process customer onboarding requests, ensuring all necessary documentation and information are accurately collected and verified.

Ensure timely processing of instructions, account opening forms, and client static maintenance within agreed Service Level Agreements (SLAs)

Collaborate with internal teams (e.g., Relationship Managers, Customer Service Officers, CORE Team) to facilitate the onboarding process and resolve any issues.

Ensure compliance with all regulatory requirements and internal bank policies during the onboarding journey.

Execute day-to-day customer onboarding processes, ensuring accuracy and adherence to established procedures.

Track and monitor the status of onboarding applications, providing updates to stakeholders as needed.

Assist in streamlining the onboarding process, particularly for new-to-bank customers and those requiring specific product setups.

Validate customer information across various supporting documents against application inputs.

Accurately input and update customer data into the core banking system.

Assist with internal and external audit, RCSA sampling and reviews

Support system User Acceptance Testing (UAT) when required (may be some weekends)

Ensure adherence to SLAs and Standard Operating Procedures

Customer Enquiries Handling:

Investigate and resolve customer issues, escalating complex cases to the appropriate teams or specialists when necessary.

Troubleshoot and resolve customer’s Internet Banking inquiries

Adhere to complaint handling procedures, ensuring timely resolution and proper communication with customers regarding outcomes and any required extensions.

Proactively identify opportunities to enhance customer experience and satisfaction.

Qualifications and Skills:

Education: Bachelor's degree in Business Administration, Finance, or a related field.

- Technical Skills:- Experience with core banking systems is highly desirable.

Knowledge of Know Your Customer (KYC) principles, customer due diligence and banking terminologies

Proficiency in Microsoft Office applications, including Word, and PowerPoint

Strong Excel Skill (Do indicate your proficiency in your resume)

Ability to adapt to new technologies and automated tools.

- Soft Skills:- Strong attention to detail and high accuracy and efficiency in data entry

Good communication and interpersonal skills.

Strong customer service orientation and problem-solving skills for supporting customer enquiries.

Ability to work effectively in a team-oriented environment.

Location:

DBS Sydney

Job:

Operations

Schedule:

Regular

Employee Status:

Full time

Apply Now

Refine Your Search

associate operations analyst jobs in st leonards, nsw

Analyst/Associate, Customer Onboarding Operations Specialist, DBS Australia (Sydney)

Associate Operations Analyst

Tech Operations Analyst II

Order Management & Compliance Analyst

Associate Infrastructure Analysts | Junior Role

Investment Bank - Financing - Analyst/Associate

Tech Architecture Sr Manager / Manager / Associate Manager / Specialist/ Sr. Analyst

Global Technology Summer Analyst (Core Technology Infrastructure) - 2026/27 - Sydney

Security Operations Center Lead (Sr Mgr–Sr Analyst)

Ratings Associate- Project Infrastructure Finance

Contract Analyst II

Relationship Analyst

Head of Delivery Strategic Programs

Research Fellow

Vice President, BCM - Advisory Partner| Applied Advisory

Sentinel Consultant

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