- Competitive salary + MVA + performance bonuses
- Play a pivotal role in Yo-Chi's expansion
- Elevate leadership capability, standards and performance across multiple venues
Yo-Chi was created to bring together seriously good frozen yogurt and even better energy in spaces where everyone feels welcome, happy, and inspired. We're a proud family-owned, Australian business that continues to grow year on year, with even bigger goals ahead! With a strong and expanding footprint, we’re driven to make a genuine difference through the impact we bring. That’s how we Share the Chi!
As a Senior Area Manager, you'll play a pivotal leadership role in shaping performance, lifting operational excellence, and developing exceptional leaders across a high performing region. Partnering closely with the State Operations Manager, you'll influence standards, accountability, and culture across multiple venues while helping shape the way we operate as we continue to scale.
This is a role where you will lead through influence. You will coach, challenge, and develop leaders to consistently deliver at a high level while contributing to broader business growth. You'll bring a strong commercial and operational lens while remaining highly connected to the people, performance, and opportunities within your venues.
What You’ll Do:
- Provide senior operational leadership across your region, influencing performance, standards, and accountability across multiple venues.
- Lead a group of venues through strong coaching and support of Venue Managers.
- Drive results across people, sales, labour, COGS, profitability, guest experience, and operational efficiency.
- Lift operational execution by identifying opportunities, embedding consistency, and supporting leaders to deliver sustainable results.
- Build a high performing culture that balances accountability, development, engagement and recognition.
- Stay highly visible across your region with a hands-on leadership approach that keeps you connected to the detail, the people, and the opportunities.
- Drive operational excellence through strong oversight of audits, compliance, stock control, labour management, and reporting.
- Use performance insights, audits, and commercial data to influence decisions and drive continuous improvement.
- Protect and elevate product quality, guest experience, and brand standards as the business continues to grow.
- Partner closely with Marketing and Support Office teams to deliver local initiatives, activations, and venue success.
- Maintain a strong focus on safety, compliance, and operational best practice.
About you:
- 5+ years’ experience in an Area Manager, operations manager or equivalent position within hospitality or QSR
- Experience directly managing and influencing Senior leaders and Venue Managers or equivalent leadership roles
- Strong commercial capability across sales, labour, COGS, profitability, and cost control.
- A proactive, people-first leader who takes ownership and leads through influence.
- Exceptional coaching and development skills with a track record of building high-performing teams.
- Strong ability to balance people leadership, operational execution, and commercial outcomes.
- A leader who sets clear expectations, holds standards high, and drives accountability.
- Hands-on, proactive, and highly engaged.
Why Yo-Chi?
- Competitive salary + Motor Vehicle Allowance + performance bonuses that recognise and reward the impact you make.
- Strong focus on career acceleration, because we’re building leaders, not just managing venues.
- The opportunity to join one of Australia's fastest growing hospitality brands during an exciting period of expansion.
- A culture worth staying for, with connection, celebration, and high energy at the heart of everything we do.
- A wellbeing first approach, with access to our Happiness Hub for wellness, learning, and support.
- Two paid volunteer days each year so you can give back alongside your team.
- Generous Yo-Chi discounts so you can enjoy what we create.
- Autonomy to make a genuine impact while helping shape the future of the business.
- Clear progression pathways in a business that champions internal development and promotes from within.
Ready to lead the way?
If you're passionate about developing leaders, lifting standards, driving performance, and creating meaningful impact across a region, we'd love to hear from you.
Bring the Chi to life and apply now!
Check us out on socials @iloveyochi
