In-Demand Senior software Jobs in Springwood, Qld

End User Services Manager
Brennan IT —Brisbane QLD
- Full-time
- AI
- Leadership
- Communication skills
10d
Senior Software Architect (100% Remote - Worldwide)
Tether Operations Limited —Brisbane QLD
- Full-time
- Remote
- Bachelor's degree
- APIs
- AI
8d
Information and Communication Technology (ICT) Manager
Lowes Petroleum Service —Pinkenba QLD
- Full-time
- CRM software
- Management
- POS
Quick Apply
Senior Product Owner
Dyno Nobel —Brisbane QLD
- $160,000 - $180,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Parental leave
- Employee assistance program
Senior/Principal Machine Learning Engineer - Aus
Harrison.ai —Brisbane QLD
- Full-time
- Remote
- Doctoral degree
- Research
- AWS
Senior Phone & Laptop Repair Specialist / Store Supervisor
Cheap Geek Computer Repairs —Brisbane QLD
- From $50,000 a year
- Full-time
- Sales
- Supervising experience
- Computer skills
- Profit sharing
Quick Apply
6d
Medical Receptionist
Wellcare Medical Centre Kingston —Kingston QLD
- $34 - $36 an hour
- Part-time
- English
- Administrative experience
- Organisational skills
Quick Apply
10d
Crop Monitor / IPM Scout
Smartbug Horti —Brisbane QLD
- $30 - $40 an hour
- Part-time
- Writing skills
- First Aid Certification
- Communication skills
- Travel reimbursement
- Professional development assistance
Quick Apply
12d
Management Accountant
All Aged Care —Spring Hill QLD
- $82,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
Quick Apply
6d
Neighbourhood Administration Officer
BlueCare —Mount Warren Park QLD
- Full-time
- Management
- Microsoft Office
- Communication skills
- Health insurance
- Parental leave
Full Stack Developer
Auto & General Holdings —Toowong QLD
- SQL
- AWS
- Software development
- Work from home
- Parental leave
Quick Apply
Enterprise Account Executive (AUS)
Askable —Fortitude Valley QLD
- Research
- Commuter assistance
- Annual leave
Executive Assistant x2
Redland City Council —Redland QLD
- $91,140.33 - $97,653.03 a year
- Full-time
- Management
- Customer service
- Research
- Annual leave
- Parental leave
10d
Deputy Program Manager
Metrea Management LLC —Brisbane QLD
- PMP
- Bachelor's degree
- Communication skills
- Health insurance
- Annual leave
11d
Head Of AI
aXcelerate —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Office
- Machine learning
- Employee assistance program
- Opportunities for advancement
Quick Apply
Senior Software Developer
Queensland Government —Brisbane QLD
- Software development
- Communication skills
- Negotiation
4d
Senior Test Analyst
Auto & General Holdings —Toowong QLD
- Rotating roster
- Management
- Software development
- Agile
- Work from home
- Parental leave
Quick Apply
Senior Software Engineer
Squiz —Brisbane QLD
- Hybrid work
- Systems design
- Master's degree
- AWS
Quick Apply
BCG Platinion - AI Tech Architect | Senior AI Tech Architect
Boston Consulting Group —Brisbane QLD
- Full-time
- Management
- Computer Science
- Analysis skills
Sr. Project Manager
Plug Power Inc. —Brisbane QLD
- Full-time
- PMP
- Microsoft Office
- Master's degree
Quick Apply
12d

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End User Services Manager

Brennan IT -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time
10 days ago

Qualifications

IT service management
ServiceNow
AI
Leadership
Communication skills
Intune
Help desk

Full Job Description

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities
Discounted hardware and software
An environment that embraces learning and development

The role:
We are looking for an experienced End User Services Manager to lead and evolve the end user support function for one of Brennan's largest and most strategic managed services customers based in Brisbane.

This is a people leadership role responsible for bringing together Service Desk, onsite support, VIP support and End User Computing teams to deliver an exceptional end user experience. You'll lead a team of approximately 20 staff across onsite, remote and offshore support models, working closely with team leaders, customer stakeholders and Brennan leadership to deliver exceptional service outcomes.

Success in this role will come from driving continuous improvement, service excellence and high-performing teams. While a solid understanding of modern workplace technologies is important, this role is focused primarily on leadership, operational management and continuous improvement rather than hands-on technical delivery.

This Brisbane-based role requires a minimum of three days per week in the office, with occasional travel to regional customer sites as required.

Key Responsibilities:

Lead the day-to-day delivery of Service Desk, End User Computing, VIP Support and onsite support services.
Provide leadership and direction to team leaders and support teams across onsite, remote and offshore delivery models.
Identify service gaps and implement operational improvements to enhance customer experience and service outcomes.
Own operational performance across service levels, ticket management, customer satisfaction and continuous improvement initiatives.
Act as the senior escalation point for major incidents, VIP support issues and operational challenges.
Partner with customer stakeholders and Brennan leadership to ensure services are aligned to business needs.
Drive adoption of automation, self-service, knowledge management and AI-enabled support initiatives.
Coach, mentor and develop a high-performing customer-focused team.

What skills and experience you bring:

Experience leading Service Desk, End User Computing, Desktop Support or IT Operations teams.
Proven people leadership experience in a customer-focused IT environment.
Strong process improvement mindset with a track record of driving operational improvements.
Experience managing service delivery, escalations and customer outcomes.
Excellent stakeholder management and communication skills.
ITIL certified (current or previously held) or strong ITSM experience.
MSP/SI experience is highly regarded.
Experience leading onsite, remote and offshore teams.

Technical skills in some of the following areas is beneficial:

Microsoft 365, Intune and Windows environments.
End User Computing and endpoint management.
Entra ID and identity management.
ServiceNow, CXone or similar ITSM platforms.
Virtual desktop and collaboration technologies.
Knowledge management, automation and self-service solutions.

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check.

Brennan is an equal-opportunity employer

Apply Now

Refine Your Search

senior software jobs in springwood, qld

End User Services Manager

Senior Software Architect (100% Remote - Worldwide)

Information and Communication Technology (ICT) Manager

Senior Product Owner

Senior/Principal Machine Learning Engineer - Aus

Senior Phone & Laptop Repair Specialist / Store Supervisor

Medical Receptionist

Crop Monitor / IPM Scout

Management Accountant

Neighbourhood Administration Officer

Full Stack Developer

Enterprise Account Executive (AUS)

Executive Assistant x2

Deputy Program Manager

Head Of AI

Senior Software Developer

Senior Test Analyst

Senior Software Engineer

BCG Platinion - AI Tech Architect | Senior AI Tech Architect

Sr. Project Manager

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