In-Demand Live in couple Jobs in Springvale, Vic

Online Jewellery Sales & Customer Experience Specialist
SH JEWELLERY —Springvale VIC
- $80,000 - $95,000 a year
- Full-time
- Sales
- Communication skills
- Employee discount
Quick Apply
Kids' Badminton Coach
Go! Badminton —Noble Park VIC
- $30 - $55 an hour
- On call
- In-person
- Professional development assistance
- Referral program
Quick Apply
4d
Two-Up Drivers & Guides | Outback Spirit Tours
Journey Beyond —Melbourne VIC
- CPR Certification
- First Aid Certification
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
Digital Marketer, Liveheats | Tech for Action Sports
Pony Express —Melbourne VIC
- $85,000 a year
- Full-time
- Remote
- CRM software
- Marketing
Quick Apply
Medical Scientist (Diagnostic Genomics - Thalassemia and Haemophilia Lab) - Pathology Services
Monash Health —Clayton VIC
- Part-time
- Laboratory
- Laboratory experience
- Administrative experience
2d
Chief Technology Officer (CTO)
Amber Electric —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Marketing
- Annual leave
- Work from home
Quick Apply
10d
Senior Sales Professional Jewellery (Vietnamese/English speaking)
SH JEWELLERY —Springvale VIC
- $80,000 - $95,000 a year
- Full-time
- Sales
- English
- Leadership
- Employee discount
Quick Apply
Business Development Manager
Amber Electric —Melbourne VIC
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Presentation skills
- AI
- Marketing
- Annual leave
- Work from home
Quick Apply
Course Writer/Lecturer - Graphic Design
Photography Studies College —South Melbourne VIC
- Contract
- Hybrid work
- Writing skills
- Communication skills
- Teaching
Quick Apply
13d
Psychologist Grade 2
Peter MacCallum Cancer Centre —Parkville VIC
- $47.81 - $54.10 an hour
- Call employer
- Hybrid work
- Doctoral degree
- Master's degree
- Clinic
1d

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Kids' Badminton Coach
Go! Badminton —Noble Park VIC
Reading a group, holding attention, breaking a skill down, adapting when the plan isn't working - that transfers straight into teaching, coaching, managing, and…
$30 - $55 an hour
Quick Apply
4d

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Online Jewellery Sales & Customer Experience Specialist

SH JEWELLERY
Springvale VIC

Quick Apply

Job Details

Full-time
$80,000 - $95,000 a year

Benefits

Employee discount

Qualifications

Sales
Sales pipeline
Communication skills

Full Job Description

Online Jewellery Sales & Customer Experience Specialist - Full Time, On Site

Why Join Us?

Career Growth: Training, Development, and Future Opportunities
Own the Online Sales Journey: Manage clients from their first enquiry through to quoting, follow-up, closing and after-sales care.
Competitive Salary Package: AUD$80,000 – $95,000 + Super + Bonuses – based on experience.
Australia’s Best-Reviewed Jeweller: 5,500+ 5-star Google Reviews

We’re looking for a commercially minded Online Jewellery Sales & Customer Experience Specialist to manage and convert our growing volume of online enquiries.

This is not a traditional customer service role. You will take ownership of online leads across phone, email, live chat, SMS and social media—building relationships, providing expert jewellery advice, preparing quotes and confidently closing high-value sales.

You will also help build the foundations of our online sales function by improving sales and enquiry workflows, follow-up processes, reporting, templates and customer journeys.

About SH Jewellery

SH Jewellery is one of Melbourne’s leading independent jewellers, specialising in 18kt gold and platinum diamond jewellery, engagement rings, custom jewellery and Rolex watches.

With more than 5,500 five-star Google reviews, we are proud to be Australia’s best-reviewed jeweller and have helped more than 20,000 couples celebrate life’s most important milestones.

You will work alongside experienced jewellery professionals while building strong relationships with clients across Australia.

Requirements

Your Role

Online Sales & Enquiries – Manage incoming leads across live chat, phone, email, SMS and social media.
Consultative Selling – Understand client needs, recommend suitable jewellery, GIA-certified diamonds and custom design options, and confidently close high-value sales.
End-to-End Customer Journey – Take ownership from the initial enquiry through to quoting, follow-up, payment, delivery and after-sales care.
Clienteling & Follow-Up – Build strong relationships, manage longer-term opportunities and maintain consistent follow-up with prospective and existing clients.
Orders & Shipping – Coordinate online orders, dispatch, tracking and delivery enquiries to ensure a smooth customer experience.
Sales Performance & Reporting – Track response times, conversion rates, lead sources, follow-up activity and sales results.
Process Improvement – Identify opportunities to improve the online sales journey and help build scalable processes and playbooks.
Tech, Systems & Website Administration – Manage online product and customer data, while improving tags, macros, workflows, automations, templates and reporting.
Showroom Sales Support – Assist with in-store clients, sales appointments and showroom enquiries when required.
Team Collaboration – Work closely with e-commerce, showroom, production and operations teams to deliver a seamless customer experience.

What We’re Looking For

Proven Closing Ability – Able to build trust, handle objections and convert enquiries into sales.
Jewellery Sales Experience (preferred) – Experience selling fine jewellery, engagement rings, diamonds or other high-value products.
GIA Diamond Knowledge (preferred) – Comfortable recommending, quoting and selling GIA-certified diamonds.
Online & Phone Sales Experience – Confident managing and closing clients through phone, email, live chat and digital channels.
Gorgias (Live Chat) & Technology Skills – Experience with Gorgias or similar platforms, plus confidence using CRM, ecommerce and reporting tools.
Commercial & Data Awareness – Understands conversion, margins, customer value, follow-up and basic sales performance data.
Strong Communication – Professional, clear and persuasive across phone, email, live chat and messaging.
Organised & Accountable – Able to manage multiple leads, quotes, follow-ups and orders while taking ownership from start to finish.
Collaborative Team Player – Works effectively across sales, marketing, showroom, production and operations.

Benefits

Why You'll Love Working at SH:

Competitive Salary & Growth – Attractive remuneration based on experience, plus bonuses and future career opportunities.
Online Sales Ownership – Manage your own leads, client relationships and sales pipeline.
Industry Experts: Work alongside seasoned jewellery sales professionals who lead with experience. Learn sought-after skills from Australia’s best-reviewed jeweller with 5500+ 5-star reviews.
Rare Collection Handling: Work directly with high-value diamond jewellery and gain a deeper understanding of how each piece is crafted.
Growth Mindset Environment: Be part of a professional, motivated, and supportive team.
Training & Certification: Access to training and development for certification. We place emphasis on growing and developing our people.
Staff Discounts: Exclusive discounts on our fine jewellery and Rolex watches.
Jewellery Care: Access to jewellery cleaning and repairs.
Create Memories: Help create special, memorable moments in people's lives that they will cherish forever.

Join a company that rewards excellence, celebrates growth, and recognises those who make every client experience unforgettable. If you take pride in creating meaningful moments and delivering luxury with heart, we look forward to meeting you.

Quick Apply

Refine Your Search

live in couple jobs in springvale, vic

Online Jewellery Sales & Customer Experience Specialist

Kids' Badminton Coach

Two-Up Drivers & Guides | Outback Spirit Tours

Digital Marketer, Liveheats | Tech for Action Sports

Medical Scientist (Diagnostic Genomics - Thalassemia and Haemophilia Lab) - Pathology Services

Chief Technology Officer (CTO)

Senior Sales Professional Jewellery (Vietnamese/English speaking)

Business Development Manager

Course Writer/Lecturer - Graphic Design

Psychologist Grade 2

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