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Field Service Manager

Energy Power Systems Australia -
Mulgrave VIC

Apply Now

Job Details

Benefits

Birthday leave
Health insurance
Parental leave
Paid volunteer leave
Insurance services

Qualifications

Driver Licence
Leadership
Communication skills

Full Job Description

Power the future with EPSA

At Energy Power Systems Australia (EPSA), our team members work together to design, deliver and support the sustainable power solutions industries depend on.

From defence and data centres to mining operations, utilities and major infrastructure projects, the work we do keeps essential operations running.

As the Cat engine dealer for Australia, Papua New Guinea and the Solomon Islands, EPSA provides world-class power solutions backed by global innovation and local expertise.

If you're looking to contribute to something bigger and help shape what’s next, this is an opportunity to do meaningful work with real impact.

About the role

As a Field Service Manager, you'll lead the safe, efficient and commercially successful delivery of field service operations across Caterpillar Energy Solutions products, data centre maintenance support and rental operations.

This is an off-the-tools leadership role responsible for leading a geographically dispersed team of field service technicians across multiple states, ensuring work is planned, resourced and delivered to the highest standards of safety, customer service and operational performance.

You'll play a critical role in balancing customer commitments, workforce planning, labour utilisation and commercial outcomes while supporting the continued growth of our power generation business. Working closely with customers and internal stakeholders, you'll ensure field service operations are delivered safely, efficiently and in line with business objectives.

This is an opportunity to combine strong technical understanding with leadership, operational management and commercial decision-making in a business supporting some of Australia's most critical energy infrastructure.

Key responsibilities include (but not limited to!):

Leading, coaching and developing a geographically dispersed field service team across multiple locations

Managing workforce planning, labour utilisation, resource allocation and field service delivery to meet customer and operational requirements
Driving labour recovery, service profitability and commercial performance across field service operations
Building and maintaining strong relationships with customers, acting as a key escalation point for operational and service-related matters
Overseeing field service support across Caterpillar Energy Solutions products, data centre maintenance programs and rental operations
Supporting outage planning, major maintenance activities and critical customer events to ensure successful project delivery
Partnering with Sales, Product Support, Rental, Commissioning, Supply Chain and Finance teams to deliver exceptional customer outcomes
Driving continuous improvement across planning, scheduling, reporting, work order management and service delivery processes

What you’ll bring

We’re looking for someone who brings both capability and a collaborative mindset.

We're looking for a leader who combines technical credibility, strong commercial acumen and a genuine passion for developing people and delivering exceptional customer outcomes.

Required

Mechanical or electrical trade qualification or equivalent field service leadership experience
Experience leading or coordinating field-based technical teams within power generation, industrial services, heavy equipment, energy or related industries
Strong understanding of field service operations, workforce planning, labour recovery and operational performance management
Proven ability to build strong customer relationships and manage competing operational priorities
Excellent communication, stakeholder engagement and leadership skills
Current driver's licence and unrestricted Australian working rights

Highly regarded

Experience within gas power generation, large engines or Caterpillar Energy Solutions products
Experience managing remote or geographically dispersed service teams
Exposure to data centre, energy, rental, industrial services or critical infrastructure environments
Experience managing service profitability, work order management and operational reporting

Why join EPSA

At EPSA, our team members are trusted to solve complex challenges and deliver real outcomes for customers across Australia.

We believe great work happens when people feel supported, valued and connected to the impact of what they do, and when teams work together with integrity, accountability and care- — the EPSA values that shape how we work every day.

We offer:

Structured onboarding and development through Cat University
Paid birthday leave and volunteer leave
Team member recognition and service awards
Referral program incentives
Retail and health insurance discounts
Novated leasing options
Paid parental leave
Learning and development opportunities

Ready to power up your career?

If you're looking to contribute to something bigger and help shape what’s next, this is an opportunity to do meaningful work with real impact.

Apply Now

Refine Your Search

critical operations technician electrical (australia) jobs in springvale, vic

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About the role

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What you’ll bring

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