In-Demand Senior service associate Jobs in Southbank Vic

Office Manager
ST. ALi COFFEE —Port Melbourne VIC
- $75,000 - $85,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick Apply
9d
Store Sales Associate, South Wharf Outlet
Crocs —South Wharf VIC
- Night shift
- Microsoft Word
- Microsoft Excel
- English
- Flexible schedule
Bus Customer Information Delivery Lead
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Team management
- Leadership
1d
Estee Lauder - Counter Manager - Myer Highpoint - PPT
Estee Lauder —Maribyrnong VIC
- Microsoft Excel
- Management
- Customer service
Project Associate / Snr Project Associate
Avance Clinical —Melbourne VIC
- Full-time
- Nursing
- Analysis skills
- Bachelor's degree
Quick Apply
Management Consulting - Expression of Interest
Grant Thornton Australia —Melbourne VIC
- Full-time
- Master's degree
- Business development
- Business Administration
- Parental leave
- Gym membership
Associate Feasibility Director
IQVIA —Melbourne VIC
- Full-time
- Remote
- Work from home
Senior Sales Associate
Montblanc —Melbourne VIC
- Sales
- Writing skills
- POS
14d
Accounts Payable | Senior Associate
PWC Australia —Southbank VIC
- Communication skills
2d
Process Assistant ICQA
Amazon Commercial Services Pty Ltd - F47 —Melbourne VIC
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Associate
DWF —Melbourne VIC
- Full-time
- Hybrid work
- Parental leave
10d
Enterprise PM Practice Associate
Head Office St Kilda Rd —Melbourne VIC
- Full-time
- Management
- PMP
- Analysis skills
8d
Senior Staffing Administrator , Workforce Staffing APAC
Amazon Commercial Services Pty Ltd —Melbourne VIC
- Full-time
- Customer service
- Salesforce
- Microsoft Office
Lingerie Specialist Lead- VSL Category (Victoria's Secret@ Highpoint)
Valiram —Maribyrnong VIC
- From $62,000 a year
- Full-time
- Management
- Sales
- Analysis skills
- Employee discount
- Referral program
Quick Apply
8d
Horizon EU Specialist
University of Melbourne —Parkville VIC
- $125,191 - $135,504 a year
- Full-time
- Research
- Administrative experience
- Communication skills
- Health insurance
- Parental leave
Associate or Senior Associate Solicitors - Class Actions
Shine Lawyers —Melbourne VIC
- Full-time
- Communication skills
- Profit sharing
Senior Manager, Capability
Mars —Melbourne VIC
- Full-time
- Sales
- Analysis skills
- Manufacturing
3d
Food & Beverage Supervisor
Compass Group Australia —Melbourne VIC
- $77,336 a year
- Full-time
- Hospitality
- Supervising experience
- Hotel experience
- Parental leave
Sales Administration Coordindator
Travel + Leisure Co. —Melbourne VIC
- Weekend availability
- CRM software
- Customer service
- Communication skills
- Professional development assistance
Quick Apply
4d
Associate Director, Tram Projects
Victorian Government —Melbourne VIC
- $193,946 - $263,771 a year
- Full-time
- Management
- Leadership
4d

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Office Manager

ST. ALi COFFEE
Port Melbourne VIC

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year
9 days ago

Qualifications

CRM software
Customer service
Microsoft Office
E-commerce
Administrative experience
Organisational skills
Diploma
Associate degree
Communication skills
Advanced diploma

Full Job Description

ABOUT ST. ALi

ST. ALi is one of Australia's most celebrated independent specialty coffee roasters, founded in Melbourne in 2005. A pioneer of Melbourne's specialty coffee movement, ST. ALi has grown from a single roastery-café to an internationally recognised brand encompassing multiple café venues, a state-of-the-art roasting facility, wholesale coffee supply, and a thriving e-commerce operation.

ST. ALi is built on a foundation of direct-trade relationships with coffee farmers, in-house roasting expertise, and an unwavering commitment to quality and sustainability. The company supplies premium coffee to cafés, restaurants, hotels, and retail partners across Australia and globally, while continuing to expand its wholesale and digital channels.

POSITION OVERVIEW

Reporting to senior management, the Office Manager is responsible for overseeing the day-to-day administrative operations of ST. ALi’s corporate office and supporting the smooth running of the business across customer experience, ecommerce, wholesale, and general administration functions. The role requires a highly organised and proactive individual capable of managing competing priorities in a fast-paced retail and hospitality environment. The successful candidate will support operational efficiency, coordinate office processes, assist with staff and workflow management, and provide customer-facing support across a broad range of business functions and product categories.

This position includes regular interaction with retail, wholesale, and ecommerce customers, including responding to enquiries, resolving issues, coordinating order-related communication, and supporting customer service outcomes across most operational line items of the business.

KEY RESPONSIBILITIES

Oversee the daily operations of the corporate office, ensuring efficient administrative and operational support across departments.
Coordinate office procedures, workflows, and administrative systems to support business efficiency and service standards.
Manage customer-facing enquiries across ecommerce, wholesale, retail, and general business operations, including responding to escalated customer concerns and coordinating resolutions with relevant teams.
Support the processing and coordination of online and wholesale orders, ensuring accurate communication and timely issue resolution.
Liaise with internal departments and external suppliers, service providers, and contractors to support business continuity and operational requirements.
Assist with staff coordination, onboarding, rostering support, task delegation, and general workflow supervision within administrative and customer support teams.
Maintain office records, databases, filing systems, and internal documentation to ensure accuracy and compliance.
Assist with invoice processing, expense reconciliation, and administrative financial tasks in coordination with the finance team.
Coordinate office facilities, maintenance, equipment procurement, and workplace supplies.
Ensure workplace policies and procedures are followed in accordance with company standards, employment obligations, workplace health and safety requirements, and relevant legislation.

QUALIFICATIONS REQIURED

AQF Associate Degree, Advanced Diploma or Diploma

— OR —

At least 3 years of relevant work experience may substitute for the formal qualifications listed above.

EXPERIENCE REQIURED

At least one year of relevant experience in a similar field.
Strong written and verbal communication skills with the ability to professionally manage customer and stakeholder interactions.
Ability to multitask and manage competing priorities within a fast-paced environment.
Experience working across customer service, ecommerce, retail, hospitality, or wholesale operations is highly regarded.
Proficiency in Microsoft Office, CRM systems, and general administrative software platforms.
Strong organisational skills and attention to detail.

WHAT ST. ALi OFFERS

Collaborative and fast-paced team environment.
Ongoing development opportunities within a growing business.
Competitive salary package based on experience.

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

senior service associate jobs in southbank vic

Office Manager

Store Sales Associate, South Wharf Outlet

Bus Customer Information Delivery Lead

Estee Lauder - Counter Manager - Myer Highpoint - PPT

Project Associate / Snr Project Associate

Management Consulting - Expression of Interest

Associate Feasibility Director

Senior Sales Associate

Accounts Payable | Senior Associate

Process Assistant ICQA

Senior Associate

Enterprise PM Practice Associate

Senior Staffing Administrator , Workforce Staffing APAC

Lingerie Specialist Lead- VSL Category (Victoria's Secret@ Highpoint)

Horizon EU Specialist

Associate or Senior Associate Solicitors - Class Actions

Senior Manager, Capability

Food & Beverage Supervisor

Sales Administration Coordindator

Associate Director, Tram Projects

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