In-Demand Management consultant Jobs in Southbank, Vic

BPO Support Consultant
Sourceo —Melbourne VIC
- Full-time
- Microsoft Excel
- Leadership
- Communication skills
- Parental leave
3d
Manager | Information, Content & Regulatory Transformation
Deloitte —Melbourne VIC
- SharePoint
- AI
- Communication skills
- Parental leave
Senior Specialist Lead - UKG Workforce Management (WFM)
Deloitte —Melbourne VIC
- Management
- Parental leave
Engineering Design Coordinator
Sourceo —Melbourne VIC
- Full-time
- Construction experience
- Annual leave
- Parental leave
3d
Management Consultant
Damani Tabor Consulting —Melbourne VIC
- $75,217.10 a year
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Parental leave
- Employee discount
Quick Apply
Operational Excellence Consultant Melbourne, Victoria
Bupa —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
2d
Deals | Management Consultant
PWC Australia —Southbank VIC
- $89,000 a year
- Writing skills
- Communication skills
- Annual leave
Immigration Consultant
CIBT —Melbourne VIC
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Associate Consultant
Circana Australia —Melbourne VIC
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick Apply
7d
Insurance & Claims Consultant
Link Group —Docklands VIC
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Parental leave
- Employee assistance program
Change Management Consultant, Scams
AFCA —Melbourne VIC
- Contract
- Hybrid work
- Communication skills
- Annual leave
- Parental leave
Quick Apply
10d
Data & Analytics Management Consultant (Senior Consultants/Engagement Manager)
Ember Advisors —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
Quick Apply
Business Operations Consultant
CSM SEC PTY LTD —Mount Waverley VIC
- From $80,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Travel reimbursement
- Relocation assistance
Quick Apply
Fitness centre Operations & Membership Sales
Platinum Fitness Centre —Hoppers Crossing VIC
- $30 - $38 an hour
- Part-time
- Management
- Sales
- First Aid Certification
- Gym membership
Quick Apply
7d
Change Management Consultant, Scams
Australian Financial Complaints Authority —Melbourne VIC
- Contract
- Hybrid work
- Communication skills
- Annual leave
- Parental leave
10d
Business Consultant - Change Management
Terra Firma —Melbourne VIC
- Master's degree
- Agile
- Employee assistance program
Application Support Consultant
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- SharePoint
6d
Generalist Junior Consultant and Consultants, Sydney & Melbourne
Boston Consulting Group —Melbourne VIC
- Full-time
- Doctoral degree
- Master's degree
- Education
Associate Consultant
Circana —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
6d
Funding Consultant
BaptistCare —Camberwell VIC
- Full-time
- Hybrid work
- Nursing
- Writing skills
- Microsoft Office
12d

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BPO Support Consultant

Sourceo
Melbourne VIC

Apply Now

Job Details

Full-time
3 days ago

Benefits

Onsite gym
Parental leave

Qualifications

Power BI
Microsoft Excel
Tableau
Leadership
Communication skills

Full Job Description

Date: 27 Aug 2026

Location:

Melbourne, Australia

Company: Singtel Group

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions.

Reporting to the Associate Director, Global Collections Operations, the Operational BPO Reporting Consultant is responsible for end-to-end operational reporting, performance analytics, and vendor benchmarking across multiple offshore partner sites. The role translates data-driven insights into operational action, driving performance uplift, governance, and continuous improvement across Collections and Recoveries portfolios. Acting as a key link between reporting, operations, and vendor management, the role supports strategic decision-making and optimises customer, financial, and operational outcomes.

What You’ll Do | Your day to day will consist of

Own and deliver operational reporting and performance dashboards across all Collections and Recoveries portfolios.
Develop and manage vendor benchmarking scorecards, identifying performance trends, risks, and opportunities across partner sites.
Analyse operational, financial, compliance, and customer experience KPIs to drive actionable insights and performance improvements.
Lead reporting governance, executive reporting, and performance review packs to support business decision-making.
Partner with vendors and operational leaders to implement corrective actions, coaching initiatives, and performance uplift plans.
Drive reporting innovation through automation, dashboard enhancements, and optimisation of reporting tools and processes.

What You Bring | What makes you perfect for the role?

Strong experience in operational reporting, business intelligence, analytics, or performance management within a contact centre or collections environment.
Advanced capability in reporting and visualisation tools such as Power BI, Tableau, Excel, or similar platforms.
Proven ability to analyse complex data, identify root causes, and translate insights into practical business outcomes.
Experience managing vendor performance, benchmarking frameworks, and stakeholder engagement across multiple sites.
Strong communication and influencing skills, with the ability to present insights and recommendations to leadership teams.
A continuous improvement mindset with a passion for automation, operational excellence, and data-driven decision making.

The good stuff…. | What’s in it for you?

Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [[email protected]](mailto:[email protected]) or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit [https://www.optus.com.au/about/inclusion-diversity](https://www.optus.com.au/about/inclusion-diversity)

Apply Now

Refine Your Search

management consultant jobs in southbank, vic

BPO Support Consultant

Manager | Information, Content & Regulatory Transformation

Senior Specialist Lead - UKG Workforce Management (WFM)

Engineering Design Coordinator

Management Consultant

Operational Excellence Consultant Melbourne, Victoria

Deals | Management Consultant

Immigration Consultant

Associate Consultant

Insurance & Claims Consultant

Change Management Consultant, Scams

Data & Analytics Management Consultant (Senior Consultants/Engagement Manager)

Business Operations Consultant

Fitness centre Operations & Membership Sales

Change Management Consultant, Scams

Business Consultant - Change Management

Application Support Consultant

Generalist Junior Consultant and Consultants, Sydney & Melbourne

Associate Consultant

Funding Consultant

I want to receive the latest job alert for management consultant in southbank, vic

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