In-Demand Customer success specialist Jobs in Southbank, Vic

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- PMP
- Research
Entry Level Solar Sales Representative
Smart Energy Group —Melbourne VIC
- $4,000 - $6,000 a week
- No weekends
- Hospitality
- Sales
- Customer service
Quick Apply
Customer Solutions Specialist
Probe CX —Melbourne VIC
- Full-time
- Remote
- Customer service
- Communication skills
- Work from home
Customer Success Specialist
Karmo Pty Ltd —Airport West VIC
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Parental leave
Quick Apply
7d
Technical Customer Success Specialist
Connecteam —Melbourne VIC
- Day shift
- Hybrid work
- English
- Communication skills
Quick Apply
11d
Customer Service Specialist
Allianz —Melbourne VIC
- Full-time
- Hybrid work
- In-person
1d
Customer Support Representative - New Builds
Smart Energy Group —Melbourne VIC
- Full-time
- Management
- Customer service
- Administrative experience
Quick Apply
3d
Customer Service Associate
Computershare —Melbourne VIC
- Full-time
- Microsoft Excel
- Microsoft Office
- Data entry
- Employee stock purchase plan
- Work from home
Customer Service Consultant
NHP —Melbourne VIC
- Full-time
- Organisational skills
- Communication skills
- Time management
- Employee assistance program
Quick Apply
Personal Assistant/Event Coordinator
NHP —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Employee assistance program
Quick Apply
8d
Customer Onboarding - POS Trainer Hospitality
OrderMate —Melbourne VIC
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance program
Customer Experience Specialist (Voice Team)
Amber Electric —Melbourne VIC
- $38 an hour
- Hybrid work
- Sales
- Microsoft Office
- AI
- Employee assistance program
Quick Apply
Customer Support Specialist
Cargill —Melbourne VIC
- CRM software
- Sales
- Microsoft Office
Marketing Specialist
FRENCH FAVORITES PTY LTD —Dingley Village VIC
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Marketing
- Bachelor's degree
- Communication skills
- Work from home
- Employee discount
Quick Apply
12d
Customer Service Representative
Probe CX —Melbourne VIC
- Full-time
- Customer service
- Computer skills
- Leadership
- Wellness program
- Fuel discount
Claims Consultant, Group Claims - CBUS
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
Quick Apply
Customer Engineer Specialist Professional
Hitachi —Melbourne VIC
- Full-time
- Microsoft Outlook
- Microsoft Office
- Communication skills
Support & Implementation Consultant
Spektrix —Melbourne VIC
- $70,000 - $85,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- AI
- Annual leave
- Paid sick leave
Quick Apply
12h
Project Administrator
NHP —Melbourne VIC
- Full-time
- ERP systems
- Microsoft Office
- Administrative experience
- Employee assistance program
Quick Apply
11d
Training Specialist
Swissport International AG —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Leadership
- Paid training
- Opportunities for advancement
14h

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Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Amazon Web Services Australia Pty Ltd -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Management
PMP
Research
AWS
Certified Scrum Master
PMI Certification
AI

Full Job Description

DESCRIPTION

AWS is seeking a Senior Customer Success Specialist - Gen AI to transform how organizations plan, execute, and operate their businesses through adoption of Amazon Quick and AWS's generative AI platform. This is a senior individual contributor role within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence, requiring a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their business processes using AI.
Amazon Quick is AWS's enterprise AI platform that enables organizations to transform how work gets done, from knowledge management and research to decision-making and operational workflows. This role focuses on helping customers move beyond AI experimentation to systematic business process reinvention at enterprise scale.
You will define the methodologies, frameworks, and repeatable models that shape how AWS and its customers approach AI-powered business planning, execution, and operation transformation. Your work will directly influence product roadmaps, partner ecosystems, and go-to-market strategies, creating lasting organizational and market impact across hundreds of enterprises globally.

Key job responsibilities
Strategic Customer Transformation

Design and lead comprehensive “business execution” transformation strategies for enterprise customers adopting Amazon Quick and AWS Gen AI services, addressing process redesign, organizational capabilities, change management, and value realization through integrated frameworks and executive alignment.

Offering Development & Scaling

Build repeatable transformation methodologies, maturity models, and assessment frameworks that enable AWS and partners to guide customers from AI experimentation to systematic business process reinvention at scale.
Synthesize learnings from customer engagements into documented playbooks, best practices, and success patterns that inform AWS product roadmap and GTM strategy.

Partner Ecosystem Enablement

Co-develop transformation offerings with strategic consulting partners (GSIs, SIs, boutique AI consultancies) and support the partner-led organization as they create enablement programs, including training, certification, and delivery toolkits, that scale high-quality customer success delivery through the partner ecosystem.

Customer Success Management

Monitor customer transformation health and proactively address adoption barriers while driving measurable business value realization (productivity gains, cost reduction, decision quality improvement) through structured success planning and executive business reviews.

Thought Leadership & Innovation

Develop leading point-of-view content, maturity models, and best practices for AI-powered business execution transformation that establish AWS intellectual leadership
Influence Amazon Quick product roadmap through synthesized customer insights and represent AWS as a recognized expert at industry forums and executive events.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

7+ years of experience in senior customer-facing roles including customer success management, strategic consulting, or business transformation advisory, with direct accountability for enterprise customer outcomes
10+ years leading complex, large-scale business transformation or organizational change programs with significant technology enablement components in enterprise contexts
Deep expertise in enterprise business execution and process transformation, with direct experience advising organizations through significant operational reinvention initiatives (not just technology implementations)
L300+ understanding of Amazon Quick capabilities (AI-powered search, research agents, custom agents, workflows, knowledge management) and the AWS Gen AI platform (Amazon Bedrock, SageMaker, foundational models, RAG architectures) with ability to articulate technical capabilities in business value terms to executive audiences
Demonstrated experience leading enterprise change management initiatives involving AI/automation adoption, including organizational capability building and adoption measurement

PREFERRED QUALIFICATIONS

Proven track record developing and scaling customer success programs or transformation methodologies, including creating original frameworks adopted broadly by large teams or partner organizations
5+ years of direct experience in business operations transformation, process optimization, or enterprise productivity initiatives at scale, with measurable outcomes achieved
Strong executive presence with demonstrated ability to influence C-suite and VP-level stakeholders on business strategy and operational transformation (not just technology decisions)
Deep understanding of AI/ML capabilities for business operations including knowledge management, research and analysis, decision support, workflow automation, and agentic AI for autonomous task execution
Demonstrated ability to synthesize complex customer insights into actionable strategic frameworks with broad applicability across industries
Hands-on experience with Amazon Quick, AWS AI/ML services (Bedrock, SageMaker), or comparable enterprise AI platforms in customer-facing delivery contexts
Understanding of enterprise data architectures, governance frameworks, and integration patterns required for AI-powered business operations
PMP, SCRUM, Agile, or SAFe certification with demonstrated track record driving measurable business outcomes (productivity improvement, cost reduction, decision quality) in enterprise transformation initiatives
Experience designing large-scale organizational change management programs including communication, training, and adoption measurement systems
Experience building partner ecosystems and enablement programs, including co-developing transformation methodologies with strategic consulting partners
Published thought leadership in business transformation, AI adoption, or enterprise productivity, with track record influencing product roadmaps through customer insight synthesis

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer success specialist jobs in southbank, vic

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Entry Level Solar Sales Representative

Customer Solutions Specialist

Customer Success Specialist

Technical Customer Success Specialist

Customer Service Specialist

Customer Support Representative - New Builds

Customer Service Associate

Customer Service Consultant

Personal Assistant/Event Coordinator

Customer Onboarding - POS Trainer Hospitality

Customer Experience Specialist (Voice Team)

Customer Support Specialist

Marketing Specialist

Customer Service Representative

Claims Consultant, Group Claims - CBUS

Customer Engineer Specialist Professional

Support & Implementation Consultant

Project Administrator

Training Specialist

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