Love helping people? Want a role with a direct impact?
Join the team at Probe CX in our vibrant Melbourne call centre as a Customer Solutions Specialist. Supporting a major Federal Government entity, you will be the first point of contact for the public, providing essential service on behalf of a key national agency.
Build your future on solid ground.
This isn't just a job; it’s a career with longevity. Backed by our long-standing, high-trust government partnership, you’ll join a permanent team with a steady pipeline of meaningful work and proven stability.
Located in the center of the Melbourne CBD, surrounded by the city’s best cafes and laneways - our office offers the ultimate in convenience. We value your work-life balance, providing a modern environment with hybrid working options available once you have settled into the role (onsite primarily).
What you’ll be doing (and the skills you’ll gain):
In this fast-paced environment, you’ll thrive on the high energy of the call centre as you tackle a diverse range of queries and build a toolkit of professional skills.
Master Professional Communication: You’ll learn how to break down complex government information into clear, easy-to-understand advice for the public.
Build Emotional Intelligence: Use empathy and active listening to support customers through their enquiries - a skill that is invaluable in any leadership or client-facing career.
Become a Tech Pro: Get hands-on with advanced software and multi-screen environments, boosting your digital literacy and efficiency.
Solve Real-World Problems: Develop a "curious mindset" to investigate issues and provide accurate solutions while meeting targets in a dynamic, high-volume setting.
Refine Your Organisation: Learn to balance quality service with efficient schedule adherence - skills that prove you can excel in a high-speed corporate world.
What we’re looking for:
Experience: Transferable skills in customer service, retail, or hospitality.
Tech Savvy: Intermediate to advanced computer skills.
Mindset: A problem-solver who can show genuine empathy and loves an engaging, fast-moving work culture.
Availability: Flexible across our rostered hours (7:00 am – 8:00 pm).
Eligibility: You must be an Australian Citizen, over the age of 18 years and willing to undergo a national background check - we cover the cost!
What’s in it for you?
Competitive Pay: Base + super + incentives + penalties + employee benefits.
Full Training Provided: We’ll set you up for success with 10 days of paid comprehensive training to ensure you're confident before hitting the floor.
Flexibility: Full-time with Monday - Friday roster.
Career Growth: We move at pace. With a global footprint, internal career pathways are a lived reality here.
Rewards & Incentives: We celebrate high performance with both financial and non-financial rewards.
Health & Well-being: Access a robust wellness program and 24/7 personal safety and support services.
Everyday Savings: Discounts on fuel, groceries, tech, and fashion through our benefits provider, Flare.
Referral Bonus: Get rewarded for helping us find top talent through our Employee Referral Program.
Ready to start?
If you have the drive to deliver exceptional service and want to grow your career in a supportive, global environment, we want to hear from you!
About Probe CX
Probe CX is a global business of over 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self.
