In-Demand Director Jobs in South Brisbane, Qld

Head of Customer Service and Operations
TAL —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Leadership
Quick Apply
Centre Director/ Nominated Supervisor
Queensland Childcare Services —Springfield QLD
- $110,000 a year
- Full-time
- First Aid Certification
- Leadership
- Employee assistance program
- Employee discount
Quick Apply
13d
Centre Director | Oxley QLD
QuickCare —Oxley QLD
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
Quick Apply
Disputes & Investigations, Senior Manager / Director
Alvarez & Marsal —Brisbane QLD
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Director Asset Management
Bolton Clarke —Brisbane QLD
- Full-time
- Management
- Maintenance
- No degree
- Health insurance
- Employee assistance program
1d
Assistant Centre Director (2IC)
Busy Bees —Seven Hills QLD
- $41.72 - $43.08 an hour
- Full-time
- Experience working with children
- First Aid Certification
- Leadership
- Employee assistance program
11d
Assistant Director
Queensland Childcare Services —Bellbowrie QLD
- $41 - $42 an hour
- Part-time
- First Aid Certification
- Communication skills
- Profit sharing
- Employee assistance program
Quick Apply
Assistant Director
The Creche and Kindergarten Association —Kedron QLD
- $421,286 - $435,013 an hour
- Full-time
- CPR Certification
- First Aid Certification
- Employee assistance program
Disputes & Investigations, Senior Manager / Director
Alvarez and Marsal —Brisbane QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Executive Director Workforce Strategy and Intelligence
Queensland Government —Brisbane QLD
- Contract
- Leadership
- Communication skills
11d
Deputy Head of Junior High
St. Peter's Lutheran College —Indooroopilly QLD
- Full-time
- Management
- Analysis skills
- Leadership
14d
Cluster Director of Revenue Management
Marriott International, Inc —Brisbane QLD
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ
Amazon Web Services Australia Pty Ltd —Brisbane QLD
- Full-time
- AWS
- Bachelor's degree
- No degree
Assistant Director / Educational Leader
Queensland Childcare Services —Springfield QLD
- $41 - $43 an hour
- Part-time
- First Aid Certification
- Communication skills
- Profit sharing
- Employee assistance program
Quick Apply
Head of Supply Management & Integration
Enaex —Brisbane QLD
- Full-time
- Analysis skills
- Leadership
- Employee assistance program
Project Director, Self-Managed Medication
Queensland Government —Brisbane QLD
- Temporary
- Communication skills
- Employee assistance program
7d
Director - Uptime & Service Excellence
Volvo Group —Wacol QLD
- No degree
- Budgeting
- Leadership
- Health insurance
- Parental leave
Director of Academy
Pax8 Global —Brisbane QLD
- Full-time
- Presentation skills
- AI
- Leadership
- Health insurance
7d
Assistant Director
EDGE EARLY LEARNING ADMINISTRATION —West End QLD
- Full-time
- Master's degree
- Education
- First Aid Certification
- Employee assistance program
- Referral program
Quick Apply
13d
Director
Queensland Government —Brisbane QLD
- Temporary
11h

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Head of Customer Service and Operations

TAL -
Brisbane QLD

Quick Apply

Job Details

Full-time

Benefits

Insurance services

Qualifications

Customer service
Leadership
Workday

Full Job Description

Company Description

Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle
Every project you undertake will directly contribute to creating a positive impact on the lives of those who need it most.
Open to candidates located in Melbourne, Brisbane or Sydney who are passionate about driving transformation, leading high performing teams and delivering exceptional customer outcomes.

For over 150 years, we've never stopped finding better ways to protect Australians. As one of the nation’s leading life insurers, we’re driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do.

At TAL, we’re empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world’s largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be.

Job Description

At TAL, we’re committed to helping Australians live better lives by protecting what matters most. As Head of Customer Service and Operations, you’ll lead a critical function that supports our Direct and ALSL customers, shaping their experience across a substantial and strategically important portfolio. Through a significant transformation journey, you’ll help create simpler, smarter and more connected customer experiences while fostering a high-performing culture. This is an opportunity to make a lasting impact for customers, employees and the business by helping deliver on TAL’s purpose and future vision.

In this role you will:

Lead customer service, retention and operations performance across TAL Direct and ALSL, delivering outstanding customer, people and commercial outcomes.
Drive the ALSL Heritage Transformation and future operating model, creating a simpler, more efficient customer experience.
Shape and execute strategic initiatives that balance business growth, operational excellence and customer needs.
Improve retention, service and operational performance through continuous optimisation, innovation and digital enablement.
Build strong partnerships across the business to remove barriers, align stakeholders and accelerate results.
Develop high-performing leaders and teams, fostering a culture of accountability, engagement and continuous improvement.

Qualifications

Bring extensive leadership experience in customer service, contact centre or operations environments, with a track record of leading large teams to deliver strong customer and business outcomes.
Lead transformation with confidence, successfully guiding teams through change while maintaining performance, engagement and customer focus.
Translate strategy into action, using sound judgement and practical problem-solving to deliver meaningful business results.
Build trusted relationships across a diverse stakeholder group, influencing outcomes through collaboration and partnership.
Develop and inspire leaders, fostering an inclusive, high-performing culture where people can grow, succeed and do their best work.
Embrace innovation and continuous improvement, leveraging technology, digital solutions and new ways of working to enhance customer and operational outcomes.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Quick Apply

Refine Your Search

director jobs in south brisbane, qld

Head of Customer Service and Operations

Centre Director/ Nominated Supervisor

Centre Director | Oxley QLD

Disputes & Investigations, Senior Manager / Director

Director Asset Management

Assistant Centre Director (2IC)

Assistant Director

Assistant Director

Disputes & Investigations, Senior Manager / Director

Executive Director Workforce Strategy and Intelligence

Deputy Head of Junior High

Cluster Director of Revenue Management

Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ

Assistant Director / Educational Leader

Head of Supply Management & Integration

Project Director, Self-Managed Medication

Director - Uptime & Service Excellence

Director of Academy

Assistant Director

Director

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