In-Demand Student manager Jobs in South Australia

Student Experience Manager
EDU Corporate Services Pty Limited —Adelaide SA
- Full-time
- CRM software
- Management
- Customer service
Quick Apply
6d
Program Manager
SAHMRI —Adelaide SA
- Full-time
- Management
- Research
- Microsoft Office
5d
Sanctuary Manager & Assistant Sanctuary Manager | Kalamurina
Australian Wildlife Conservancy —South Australia
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
TEAM LEADER - EMPLOYEE EXPERIENCE
TAFE SA —Greater Adelaide SA
- $102,171 - $108,071 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
9d
EDUCATION PARTNERSHIPS PROJECT CONSULTANT
TAFE SA —South Australia
- $102,171 - $108,071 a year
- Full-time
- Analysis skills
- Communication skills
- Parental leave
- Employee assistance program
12d
LECTURER FOUNDATION SKILLS
TAFE SA —Greater Adelaide SA
- $86,239 - $104,720 a year
- Part-time
- Bilingual
- English
- No degree
- Parental leave
- Employee assistance program
Project Manager, Transnational Education
University of Canberra —Bruce SA
- $135,050 - $141,339 a year
- Full-time
- Health insurance
- Employee assistance program
5d
Team Leader, Course Advisor (International)
EDU Corporate Services Pty Limited —Adelaide SA
- Full-time
- Sales
- Salesforce
- Recruiting
Quick Apply
TEMPORARY GSE7 - PIPALYATJARA ANANGU SCHOOL - POOL AND MAINTENANCE MANAGER
Department for Education, South Australia —Pipalyatjara SA
- $1,418.17 - $1,436.13 a week
- Part-time
MANAGER – FINANCIAL MODELLING & ANALYSIS
TAFE SA —Greater Adelaide SA
- $144,421 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Parental leave
- Employee assistance program
12d
Admission Officer
Imperial Engineering Education —Regency Park SA
- $65,000 - $70,000 a year
- Full-time
- Management
- Customer service
- Engineering
Quick Apply
2d
Technical Implementation Manager
Flywire —Greater Adelaide SA
- Full-time
- Hybrid work
- Employee stock purchase plan
Quick Apply
HOURLY PAID INSTRUCTOR
TAFE SA —Whyalla SA
- $63.05 - $124.15 an hour
- Employee assistance program
8d
Manager, Commercial Property
Flinders University —Bedford Park SA
- $133,860 - $147,656 a year
- Full-time
- Research
- University
- No degree
Roster Support Officer
Eldercare —Eastwood SA
- $41.24 an hour
- Customer service
- Administrative experience
- Organisational skills
Senior Program Manager
Flinders University —Bedford Park SA
- $133,860 - $143,239 a year
- Full-time
- Management
- No degree
- Leadership
6d
HR Graduate
Northline —Greater Adelaide SA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
22h
Aquatic Operations Coordinator
Belgravia Health & Leisure Group Pty Ltd —Mount Gambier SA
- Weekend availability
- CPR Certification
- Management
- Leadership
Medical Receptionist
city clinic —Adelaide SA
- $36.39 an hour
- Weekend availability
- CPR Certification
- Customer service
- Medical office experience
Quick Apply
6d
EDUCATIONAL MANAGER CENTRE OF EXCELLENCE
TAFE SA —South Australia
- $141,716 a year
- Full-time
- University
- Leadership
- Teaching
- Parental leave
- Employee assistance program
6d

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Student Experience Manager

EDU Corporate Services Pty Limited
Adelaide SA

Quick Apply

Job Details

Full-time
6 days ago

Qualifications

CRM software
Management
Customer service
Databases
Quality assurance
Education
Zendesk
Team management
Diploma
Leadership
Communication skills

Full Job Description

About EDU

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:

Australian Learning Group (ALG): VET provider for international students. Learn more about ALG.
Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more about Ikon.

About the Role

The Student Experience Manager leads a team of Student Experience Advisors at their respective location, ensuring exceptional customer service and non-academic support for both commencing and existing students.

This pivotal role works closely with the National Student Experience Manager to plan, implement, and monitor strategies that enhance the student journey—from orientation to graduation.

Additionally, the Student Experience Manager collaborates with Student Engagement and Events, as well as Facilities teams, to provide a seamless and enriching campus and learning experience for all students.

This position is a fixed-term, 12-month opportunity based out of our Adelaide Campus.

Key Responsibilities:

Student Experience / Customer Service
Provide leadership, guidance, and support to the Student Experience Advisors in delivering exceptional student service both in-person and via CRM (Zendesk).
Offer accurate, timely advice on the administrative aspects of students' studies through multiple support channels.
Continuously improve student experience throughout the full student lifecycle via regular feedback and satisfaction surveys.
Collaborate with stakeholders to ensure effective and compliant delivery of student support services.
Lead student engagement initiatives and events, including orientation, mid-term activities, and graduation, in partnership with the National Student Engagement and Events Manager.
Strengthen student retention through excellent customer service, proactive communication, and course withdrawal assessments to find solutions for students.
Manage and investigate informal complaints, identifying root causes and opportunities for continuous improvement.
Maintain expert knowledge of policies and procedures to align student experience practices with regulatory and institutional standards.
Conduct internal audits in collaboration with the Quality Assurance Team, ensuring compliance with student experience policies.
Create a welcoming and supportive environment, resolving informal complaints locally to minimize escalation.

Campus Support:

Collaborate with Facilities team on campus needs to assist in maintaining a conducive and quality learning experience
Fulfil and/or have the team fulfil fire warden and first aid duties on campus.
Plan and coordinate creation of a roster for opening and closing, campus reception and support for onsite events.
Collaborate with the IT team to ensure classrooms are configured for their intended use
Ensure the students’ kitchen, bathrooms and common area are clean and free of hazards.

Team Management

Select, lead and manage the student experience team nationally and offshore
Conduct annual performance reviews and set clear objectives for all team members that report directly to you
Maintain compliance with all People and Culture processes ensuring engagement and retention of team members
Ensure the KPIs for each team are being achieved e.g. service standard KPIs

Education, Experience, and Skills:

Diploma or higher preferred
5+ years of experience working in a Higher Education Provider and/or Registered Training Organisation student services setting.
At least 2 years of team management experience in a similar role
Experience (or willingness to learn) providing student services to international students under the Higher Education Standards Framework (Threshold Standards) 2021, Standards for RTO’s 2015, and the National Code of Practice for Providers of Education and Training to Overseas Students 2018.
Experience using and maintaining databases (eg. CRM’s, Student Management Systems, PRISMS).
Experience with customer relationship management / contact centre software (eg. Zendesk).
Outstanding influencing skills and the ability to defuse and turn around stressed, anxious students.
Cross cultural awareness
Excellent written and oral communication
Excellent interpersonal skills with the ability to work autonomously and in a team

Why Join us?

A supportive team - When you work with us, you’re not just a team member—your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect.

Career progression - Here, you’ll find an environment where your ideas matter, your growth is prioritized, and you’re empowered to do your best work—because when we succeed, we do it together

A positive and fun work environment- Work should be more than just a job—it should be an experience you enjoy!

Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what’s better than breakfast?

Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field

Diversity & Inclusion - We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.

Diversity & Inclusion

We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.

Next Steps

Apply online or send your resume and cover letter to [email protected]. Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.

We look forward to receiving your application and potentially welcoming you to our team!

Quick Apply

Refine Your Search

student manager jobs in south australia

Student Experience Manager

Program Manager

Sanctuary Manager & Assistant Sanctuary Manager | Kalamurina

TEAM LEADER - EMPLOYEE EXPERIENCE

EDUCATION PARTNERSHIPS PROJECT CONSULTANT

LECTURER FOUNDATION SKILLS

Project Manager, Transnational Education

Team Leader, Course Advisor (International)

TEMPORARY GSE7 - PIPALYATJARA ANANGU SCHOOL - POOL AND MAINTENANCE MANAGER

MANAGER – FINANCIAL MODELLING & ANALYSIS

Admission Officer

Technical Implementation Manager

HOURLY PAID INSTRUCTOR

Manager, Commercial Property

Roster Support Officer

Senior Program Manager

HR Graduate

Aquatic Operations Coordinator

Medical Receptionist

EDUCATIONAL MANAGER CENTRE OF EXCELLENCE

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