In-Demand Service desk team leader Jobs in South Australia

Global Support I - AUS
Gaming Laboratories International —Greater Adelaide SA
- Full-time
- Writing skills
- Microsoft Office
- Bachelor's degree
Tech Support Administrator
Beaumont Tiles —West Richmond SA
- Full-time
- Azure
- SharePoint
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
9d
Workplace Coordinator - 9 month FTC
JLL —Lockleys SA
- Hospitality
- Customer service
- Organisational skills
- Health insurance
- Parental leave
6d
Park Manager - Adelaide Beachfront
Discovery Parks —Adelaide SA
- $120,000 a year
- Full-time
- Leadership
Quick Apply
Workplace Coordinator - 9 month FTC
DAE-Jones Lang LaSalle (SA) Pty Ltd —Lockleys SA
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Health insurance
- Parental leave
Quick Apply
6d
IT Service Desk Team Lead - Asset & Operations
ASC Pty Ltd —Osborne SA
- Full-time
- Azure
- Management
- Construction experience
- Parental leave
Senior Facilities Manager
JLL —Greater Adelaide SA
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Facilities Manager
DAE-Jones Lang LaSalle (SA) Pty Ltd —Adelaide SA
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
yd. - Store Manager - Westlakes
Retail Apparel Group —South Australia
- Sales
- Leadership
- Communication skills
2d
Receptionist
Bupa —Modbury Heights SA
- Part-time
- Health insurance
3d
Senior Helpdesk Engineer (SA)
Comwire IT —Hindmarsh SA
- Full-time
- Azure
- Management
- SharePoint
Quick Apply
4d
yd. - Store Manager - Westlakes
RAG —West Lakes SA
- Full-time
- Sales
- Leadership
- Communication skills
2d
Space Leader
WOTSO —Adelaide SA
- Urgently hiring
- Office
- Administrative experience
- Office experience
Quick Apply
6d
Commercial Cleaner
Australian Green Clean —Monarto SA
- Customer service
- Communication skills
School Cleaners - Morning Shift & Evening Shift
Australian Green Clean —Glen Osmond SA
- Morning shift
- Customer service
- Cleaning
- Communication skills
Senior Digital Enterprise Architect
Flinders University —Bedford Park SA
- $133,860 - $143,239 a year
- Full-time
- Management
- Administrative experience
- Analysis skills
6d

Related jobs to explore

Based on your search for service desk team leader

Global Support I - AUS
Gaming Laboratories International —Greater Adelaide SA
Escalate pertinent calls to the relevant IT team members and manage tickets to assure timely resolution. 2-4 years of experience supporting customers in a…
Tech Support Administrator
Beaumont Tiles —West Richmond SA
Experience in an IT support, service desk or technology administration role. Supporting Microsoft 365 environments, user accounts and business applications.
Quick Apply
9d

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Global Support I - AUS

Gaming Laboratories International -
Greater Adelaide SA

Apply Now

Job Details

Full-time

Qualifications

Writing skills
Microsoft Office
Bachelor's degree
Driver Licence
Help desk
Information Technology

Full Job Description

Gaming Laboratories International (GLI) has an opportunity within our global Information Technology team based out of our Adelaide, Australia location. The Global Support Specialist is a critical member of our service desk team responsible for exemplifying our culture, assisting customers with problems, and assigning correct technicians to service calls. Your primary responsibility is to support our APAC Offices, but as your skills grow, you will be able to support team members around the world.

Who We Are…

Gaming Laboratories International (GLI) has been the global leader in the testing and certification of gaming devices and systems since 1989. A major part of what we do is test and certify gaming devices and systems. Our clients are gaming regulators, suppliers and operators in over 700 jurisdictions around the world. We are proud of our stability and our history of world-class customer service delivery to those jurisdictions worldwide. We operate in multiple countries including Australia, USA, Canada, Netherlands and many more.

Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment.

Gaming Laboratories offer:

Competitive salaries, including annual salary reviews
Top-notch benefits, including employee of the month and anniversary awards
Ongoing training & professional development opportunities
Opportunities for career enhancement

What You Will Accomplish Here…

This is a fast-paced, dynamic position and an ideal fit for someone who loves learning, loves to serve, thrives on wearing many hats to support others, and ultimately optimize our productivity. You will have an opportunity to troubleshoot issues and provide users with self-service knowledge on all applications, including desktop and laptop systems, connectivity issues, voice issues, software, and video conferencing applications. You will also be able to collaborate with peers to complete helpdesk tickets, emails, and phone calls to ensure timely responses to all users.

Duties and responsibilities include, but are not limited to:

Provide hardware break-fix services for technology equipment and prepare equipment for replacement, or onboarding
Work in-person and remotely with end users to resolve basic IT, basic copier/printer, or network related issues
Work with other teams to resolve issues
Escalate pertinent calls to the relevant IT team members and manage tickets to assure timely resolution
Support asset and inventory management activities
Utilizing our Service Desk ticketing system to document work, progress, and resolutions
Ensuring ticket work notes are updated in a timely manner
Answer multiple incoming tickets, emails, chats, and text messages from end users
Meet response requirements during the ticket life cycle
Complete and close out of all tickets by proofreading tech notes, and verifying for accuracy and completeness
Write documentation and train our global end users
Monitor daily activities making sure calls are being handled in a timely manner

Experience, Education, Skills, and Credentials:

Bachelor’s degree in information technology or a related technical discipline is required. However, certifications, formal training, experience, or demonstrated competency may be evaluated and considered in lieu of the educational requirements
2-4 years of experience supporting customers in a business environment
Experience in a help desk, service desk, IT support role is a huge plus
Must possess relevant technical skills/certifications in the systems or area specified by management
Requires reliable transportation and active driver’s license and ability to travel.
Must be proficient in troubleshooting problems and communicating and documenting solutions in writing and orally
Experience in working in end user environments, server rooms and communications rooms
Must have a good understanding of Microsoft Windows, and Microsoft Office applications
Must be able to assist in troubleshooting issues and understand network terminology
Must have a working knowledge of network topology and remote access devices
Ability to adapt from business to technical communication according to the audience is required
Must have the ability to assess a situation quickly and help arrive at the best beneficial resolution for all parties involved
Must have the ability to write professional reports and other business correspondence
Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position
Must have the ability to handle and organize multiple projects and deadlines
Must demonstrate a high degree of attention to quality, details, and correctness

Location: This is an in-person, full-time position based out of Adelaide, south of the CBD.

Schedule: Normal hours are Monday through Friday, 37.5 hours per week

Travel: Minimal to no travel is required.

This advertisement should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

GLI is an Equal Opportunity Employer

Apply Now

Refine Your Search

service desk team leader jobs in south australia

Global Support I - AUS

Tech Support Administrator

Workplace Coordinator - 9 month FTC

Park Manager - Adelaide Beachfront

Workplace Coordinator - 9 month FTC

IT Service Desk Team Lead - Asset & Operations

Senior Facilities Manager

Senior Facilities Manager

yd. - Store Manager - Westlakes

Receptionist

Senior Helpdesk Engineer (SA)

yd. - Store Manager - Westlakes

Space Leader

Commercial Cleaner

School Cleaners - Morning Shift & Evening Shift

Senior Digital Enterprise Architect

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