- Women’s and Children’s Health Network, Nursing and Midwifery and Consumer Experience, North Adelaide 5006
- Salary – ASO7, $112,163.00 to $121,246.00 + 12% Superannuation and Salary Sacrifice Benefits
- Full Time, Ongoing Permanent
About WCHN
Join the Women’s and Children’s Health Network (WCHN), South Australia’s leading provider of care for women, babies, children and young people. We’re shaping the future of healthcare through compassion, innovation and excellence — with our communities at the heart of everything we do.
What WCHN Can Offer You
- Access to salary packaging benefits of up to $9,010 each FBT year for living expenses (e.g. mortgage, rent, utilities, groceries), plus an additional $2,650 each FBT year for meal entertainment expenses.
- Access to Fitness Passport (workplace health and fitness program that gives you and your family access to a wide choice of gyms and pools across South Australia.)
- Free public transport to and from the Women’s and Children’s Hospital for SA Health metropolitan hospital staff (excludes network community sites).
- Support for you and your family via our Employee Assistance Program.
- Relocation financial support may be negotiated, subject to eligibility. Click here for details and contact the enquires person for further information.
About the role
The Operations Manager and Training Coordinator provides strategic leadership and operational oversight for consumer and community engagement initiatives across the Women’s and Children’s Health Network (WCHN). The role is responsible for leading consumer participation, co-design, and patient experience initiatives, ensuring alignment with organisational strategy, national safety and quality standards, and consumer-centred care principles. It also includes line management of the ASO6 Project Coordinator/Data Analytics and close partnership with the Consumer and Community Engagement Director to build a high-performing, collaborative team culture.
Key duties of the role
- Provide leadership, mentoring and performance oversight for the ASO6 Project Coordinator/Data Analytics, ensuring effective delivery of consumer engagement and data initiatives.
- Streamline and lead consumer engagement and co-design activities, including consumer advisory groups, ensuring diverse consumer perspectives are embedded in service planning and improvement.
- Oversee the implementation of Patient Reported Experience Measures (PREM), ensuring data is used to inform service planning, reporting, evaluation and continuous quality improvement.
- Develop and deliver training and capability-building programs to strengthen staff skills in co-design, consumer engagement and person and family-centred care.
- Ensure governance and compliance with SA Health policy, NSQHS Standards and WCHN requirements, including monitoring, reporting and continuous improvement of consumer engagement activities.
Skills and Experience
- Demonstrated leadership and line management experience, including supervising staff and supporting high-performing teams.
- Strong background in consumer engagement, co-design, or patient experience initiatives within a complex health or community environment.
- Proven ability to design and deliver training programs that build organisational capability in person-centred care and co-design.
- Experience using data and evaluation frameworks (including PREM or similar) to drive quality improvement and service development.
- Strong understanding of governance, compliance frameworks, and national safety and quality healthcare standards.
Enquiries can be directed to
Dianna Smith-McCue - Director Consumer and Community Engagement, 8161 6935 or [email protected]
Want to learn more about career opportunities at WCHN? Click Here to discover how you can Realise Your Potential and join one of our many teams making a positive difference in the community.
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To learn more about this role — including key selection criteria, special conditions and minimum requirements — please refer to the attached role description and the document checklists below:
- Immunisation Requirements Checklist
- Applicant Documents Checklist
If you would like further information on applying and winning this role, go to our SA Health Careers Site for the Australian Applicant Guide or if you are an international applicant, check out the International Application Guide.
The South Australian public sector promotes diversity and flexible ways of working part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
Aboriginal and Torres Strait Islander applicants are encouraged to apply.
Application Closing Date: Monday 15 June 2026 – 11:55pm
