In-Demand Online fulfilment coordinator Jobs in Rozelle, Nsw

E-Commerce Customer Service Coordinator
Le Sansa —Silverwater NSW
- $31 - $35 an hour
- Customer service
- Warehouse
- In-person
Quick Apply
5d
Online Fulfilment Coordinator
Valiram —Sydney NSW
- From $28.89 an hour
- Full-time
- Microsoft Excel
- Management
- In-person
- Employee discount
Quick Apply
Senior Administration Coordinator - St Paul's Northbridge
Catholic Healthcare —Northbridge NSW
- $40.60 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Business Administration
- Health insurance
- Parental leave
Quick Apply
Administration Coordinator - Waitara
Catholic Healthcare —Waitara NSW
- $36.70 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Business Administration
- Health insurance
- Parental leave
Quick Apply
7d
Senior Customer Supply Chain Coordinator
PepsiCo —North Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14h
Online Warehouse Coordinator
ALFRESCO EMPORIUM —Brookvale NSW
- $57,000 - $60,000 a year
- Full-time
- Customer service
- Warehouse
- Warehouse experience
Quick Apply
9d
Logistics Coordinator (Capital Equipment)
Baxter —Old Toongabbie NSW
- ERP systems
- Data analysis skills
- Microsoft Office
2d

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E-Commerce Customer Service Coordinator

Le Sansa
Silverwater NSW

Quick Apply

Job Details

Casual
$31 - $35 an hour
5 days ago

Qualifications

Multilingual
Customer service
Call center experience
Shopify
E-commerce

Full Job Description

Le Sansa is an Australian women’s footwear brand focused on combining style, comfort and thoughtful design. We’re a small, hands-on e-commerce team and are looking for a Customer Service Coordinator to join us on-site in Silverwater and take ownership of the day-to-day customer experience.

This is not a call-centre role. You’ll sit directly with our e-commerce and operations team, giving you access to the people, products and information you need to solve customer problems quickly and properly.

What you'll be doing

Manage customer enquiries across email, Gorgias and other customer service channels
Respond to questions about sizing, fit, products, orders, shipping, exchanges and returns
Ensure every customer enquiry is followed through and nothing is missed
Manage and follow up open customer service tickets
Assist customers with returns, exchanges, refunds and store credits
Work within Shopify to review orders and customer information
Liaise directly with our warehouse and e-commerce team to resolve order issues
Provide thoughtful product and fit advice to customers
Escalate unusual or sensitive customer issues when required
Identify recurring customer issues and communicate feedback to the wider team
Help improve our customer service processes, templates and workflows

We're looking for someone who

Has excellent attention to detail and notices when something has been missed or needs following up
Is highly organised and reliable
Takes ownership of problems instead of letting them sit unresolved
Has excellent written English and can communicate warmly and clearly
Is comfortable managing a busy inbox and prioritising urgent enquiries
Can keep track of multiple customer issues without losing important details
Is confident learning new software and systems
Enjoys helping customers and finding practical solutions
Can work independently while being comfortable sitting within a small team
Is available to work on-site in Silverwater

Experience with e-commerce, Shopify or Gorgias is highly regarded, but we’re also open to someone with strong customer service experience who is willing to learn.

Why join Le Sansa?

You’ll be working directly inside a growing Australian e-commerce brand rather than in a separate customer service department. You’ll learn how an online brand operates across customer service, e-commerce, product, fulfilment and returns, while having the opportunity to genuinely improve the customer experience.

We’re looking for someone who wants to take real ownership of customer service, is meticulous with detail, and becomes an important part of our team.

To apply

Please send your resume and a short introduction outlining your customer service experience and why you think you’d be suited to working within a fast-moving e-commerce brand to [email protected].

Pay: $31.00 – $35.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

online fulfilment coordinator jobs in rozelle, nsw

E-Commerce Customer Service Coordinator

Online Fulfilment Coordinator

Senior Administration Coordinator - St Paul's Northbridge

Administration Coordinator - Waitara

Senior Customer Supply Chain Coordinator

Online Warehouse Coordinator

Logistics Coordinator (Capital Equipment)

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