In-Demand Senior manager, practice operations & performance Jobs in Richmond, Vic

Senior Manager, Practice Operations & Performance
Focus Partners Australia & Escala Partners —Melbourne VIC
- Leadership
Quick Apply
Senior Performance Manager
Impressive —Cremorne VIC
- $95,000 - $105,000 a year
- Full-time
- Hybrid work
- Communication skills
- Gym membership
- Referral program
Quick Apply
9d
Senior Manager, Practice Operations & Performance
Focus Financial Partners —Melbourne VIC
- Management
- Leadership
Senior Manager - Risk
Genpact Australia —Melbourne VIC
- $159,000 - $180,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Financial services
Quick Apply
Senior Change Transformation Manager
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- Work from home
6d
Senior Product Manager
Full Circle Talent Group —Camberwell VIC
- From $140,000 a year
- Full-time
- Microsoft Excel
- Office
- Organisational skills
Quick Apply
Training Manager
TAL —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Communication skills
Quick Apply
11d
Senior Project Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- PMP
- Agile
13d
Senior Area Manager
Yo-Chi —Melbourne VIC
- Full-time
- Leadership
Draftable, Senior Product Manager, Melbourne
Affinda Group —Cremorne VIC
- $160,000 - $190,000 a year
- Full-time
- Hybrid work
- Product management
- AI
Quick Apply
Senior Project Manager
Victoria Police —Melbourne City Centre VIC
- Full-time
- Communication skills
2d
Senior Manager
Department of Jobs, Skills, Industry and Regions —Melbourne City Centre VIC
- $142,790 - $191,084 a year
- Full-time
- Analysis skills
6d
Senior Brand&Growth Manager-ANZ
Binance —Melbourne VIC
- Remote
- Presentation skills
- Financial services
- AI
Quick Apply
Senior Research Manager
Monash University —Clayton VIC
- $145,062 - $153,976 a year
- Full-time
- Hybrid work
- Management
- Research
- Administrative experience
9d
Office Manager
ST. ALi COFFEE —Port Melbourne VIC
- $75,000 - $85,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick Apply
4d
Senior Project Manager
Turner & Townsend —Melbourne VIC
- Full-time
Quick Apply
Senior Account Manager
Clemenger Group —Melbourne VIC
- Full-time
Senior Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Analysis skills
6d
Senior Principal - Organizational Change Manager
Infosys Singapore & Australia —Melbourne VIC
- Full-time
- Hybrid work
Quick Apply
Test Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- SQL
- Agile
6d

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Senior Manager, Practice Operations & Performance

Focus Partners Australia & Escala Partners
Melbourne VIC

Quick Apply

Job Details

Qualifications

Leadership

Full Job Description

Position Summary

The Senior Manager – Practice Management & Performance is accountable for the day‑to‑day operational performance, capacity management, and leadership of advice operations teams, ensuring the practice operates efficiently, consistently, and at scale. This role leads Team Leaders across Paraplanning and Client Services and an Operations Manager. The role translates business strategy, standards, and regulatory obligations into effective practice‑level delivery, enabling advisers to focus on client outcomes and growth. The role balances people leadership, commercial insight, and operational discipline to ensure the business is achieving its goals.

This role is located in Melbourne, Victoria, Australia.

Primary Responsibilities

People Leadership & Team Performance

Lead, coach and develop Operations Manager and Team Leads to drive accountability and consistent delivery of outcomes
Build a culture of accountability, collaboration and client-centricity
Set clear expectations for workflow discipline, service quality, and capacity management
Support Ops Mgr and Team Leads to:
- Allocate work effectively
- Build capability and role clarity within their teams
- Address performance, quality, or capacity issues early
- Foster a culture of accountability, continuous improvement, and commercial awareness

Practice Operations & BAU Excellence

Ensure advice operations run smoothly and consistently across the business
Monitor BAU execution, identifying inefficiencies, bottlenecks, and operational risk
Act as the escalation point for complex operational or resourcing issues
Stabilise operations during periods of growth, adviser change, or increased demand

Adviser Productivity & Capacity Management

Partner with advisers and leaders to improve utilisation and sustainable workloads
Remove operational friction that impacts advisor productivity or client experience
Oversee capacity planning across Paraplanning and Client Services teams
Balance adviser demand with team capability and capacity

Operational Reporting & Commercial Insights

Own operational and performance reporting, including:
- Workflow health and WIP
- Capacity and utilisation metrics
- Client, FUM, and revenue‑related operational indicators
Translate reporting into clear insights and actionable recommendations for leaders

Operational Risk, Quality & Governance

Ensure operational teams work within agreed compliance, AFSL, and governance frameworks

Technology & Systems Enablement

Act as a senior operational owner of advice systems (e.g. Xplan and related platforms)
Ensure tools are used consistently and effectively by operational teams
Partner with Technology and Service Design to embed agreed changes into BAU
Identify system or process issues impacting productivity or quality

Continuous Improvement & Change Execution

Lead or support operational improvement initiatives impacting BAU performance
Own implementation and adoption of agreed changes across teams
Ensure improvements are practical, embedded, and sustained

Qualifications

8+ years leadership experience in financial advice operations, paraplanning, or client services
Proven experience in implementing and embedding change initiatives
Experience leading process alignment across the wider business in a way that supports teams and enhances the client experience
Proven ability to lead others and indirectly manage larger operational teams
Strong commercial and capacity‑planning mindset
High confidence engaging with advisers and senior stakeholders
Ability to balance people leadership with operational execution
Strong people leadership capability, with the ability to coach, influence, and hold leaders accountable for outcomes
Sound operational judgment, balancing efficiency, quality, and client experience in day‑to‑day decisions
Commercial mindset, with a clear understanding of how operational performance supports adviser productivity and business results
Confident capacity and workload management across competing priorities and adviser demand
High level of data literacy, able to interpret information, identify trends or risks, and support sound decision‑making
Disciplined and structured approach to BAU execution, with strong follow‑through
Comfortable operating within governance and risk frameworks, reinforcing consistent and compliant ways of working
Calm, resilient, and pragmatic leader, able to cut through complexity and drive practical outcomes

About Focus Partners Australia

Focus Partners Australia is part of Focus Financial Partners, a leading financial services firm based in the United States, comprised of wealth management, family office, and business management services. Focus Partners Australia offers integrated capabilities in investment and portfolio management, accounting, lending, insurance and related services from its offices in Sydney, Melbourne, Brisbane and the Gold Coast. Guided by a client-first ethos, we leverage the global expertise, platforms and capital strength of Focus Financial Partners to deliver holistic, fiduciary guidance across strategic planning, portfolio management, insurance, credit and tax. By fusing local insight with world-class resources, Focus Partners Australia helps its clients protect, grow, and transition their wealth at every life stage. Discover more about Focus Partners Australia at focuspa.com.au/ or LinkedIn.

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senior manager, practice operations & performance jobs in richmond, vic

Senior Manager, Practice Operations & Performance

Senior Performance Manager

Senior Manager, Practice Operations & Performance

Senior Manager - Risk

Senior Change Transformation Manager

Senior Product Manager

Training Manager

Senior Project Manager

Senior Area Manager

Draftable, Senior Product Manager, Melbourne

Senior Project Manager

Senior Manager

Senior Brand&Growth Manager-ANZ

Senior Research Manager

Office Manager

Senior Project Manager

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Senior Manager

Senior Principal - Organizational Change Manager

Test Manager

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